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Switch Q&A

Questions about Switch? Ask here. Or post a reply and share your knowledge.

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My Switch Pro 3 has just turned into a beta version!!
Hi Guys, Woke up this morning and Switch is reporting my beta has expired. Did all the usual things. Restarted the machine. Re-downloaded the version from the site. Alas nothing.…
- Rodney Bolt
- Rodney_Bolt
- 3 yrs ago
- 19 replies
- 1,380
- CraigSmoderator3 yrs ago
- Switch Q&A
- Answered
- Answered
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Playing video imbedded in PowerPoint
I am unable to play video in a PowerPoint presentation made by others. Can Switch help me play the video and if so, how. I am minimally computer literate.…
- Warren T Lavery
- Warren_T_Lavery
- 11 mths ago
- 12 replies
- 577
- CraigSmoderator2 days ago
- Switch Q&A
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"Prefer External Device" not working
Hi there, We are using version 4.5.4 (9751) of Switch Player with the T-Tap device. When we have multiple files open, each time we switch between them,…
- a j
- a_j
- 2 wk ago
- 7 replies
- 11
- CraigSmoderator2 wk ago
- Switch Q&A
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Freeze and play (switch pro)
Hi, while playing PRORES files in switch pro player it slightly freeze and play in the entire movie (seems like judder) but i didn't face any issue with the same file in quick time player,…
- Portarasu
- Portarasu
- 2 mths ago
- 8 replies
- 13
- CraigSmoderator1 mth ago
- Switch Q&A
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Change Order "show audio meters"
Hi, I have configurated in Vantage V7.2 audio output Eac3 5.1 as: Ch1->L Ch2->R Ch3->C Ch4->LFE Ch5->Ls Ch6->Rs Based in SMPTE. In Switch "Show Audio Meters",…
- Jesika
- Jesika
- 5 mths ago
- 5 replies
- 89
- CraigSmoderator5 mths ago
- Switch Q&A
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Playlist available?
We're thinking about purchasing the Switch Player but I have a question before doing so: Does any flavour of the Switch Players offer the facility of playing back,…
- La Ca
- La_Ca
- 5 mths ago
- 1 reply
- 38
- CraigSmoderator5 mths ago
- Switch Q&A
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Switch Pro + Blackmagic Intensity Pro 4K Playback
Hio, I'm looking for a media player that would allow me to output video through my Blackmagic Intensity pro 4K to a projector fro client aproval. Someone suggested Telestream Switch,…
- Miky Coud
- Miky_Coud
- 3 yrs ago
- 9 replies
- 1,158
- CraigSmoderator5 mths ago
- Switch Q&A
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Audio scrubbing
Good day, Why can't you audio scrub in Telestream Switch? I have gone through the guts and researched to the bone. Is there a setting so when I jog/scrum I can hear audio frame by frame?…
- Drew C Crossman
- Drew_C_Crossman
- 6 mths ago
- 35
- Switch Q&A
1
Export iTunes with chapters
Hi I have the source 24fps progresive. When I make the chapters points and exporting it to the itunes package then the metadata.xml file containts wrong timecode_format.…
- Petr Simunek
- Technical Operator
- Petr_Simunek
- 2 yrs ago
- 5 replies
- 753
- 1
- CraigSmoderator2 yrs ago
- Switch Q&A
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Switch on server
Hi Is it possible to run Switch on a server, acessed remotly? FOr example on a Mac server or windows server? What could be troublesome, or what would be the advantages? If not,…
- Marcos Chagallo
- Marcos_Chagallo
- 9 mths ago
- 1 reply
- 144
- CraigSmoderator9 mths ago
- Switch Q&A
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can u help me
I don't see .cap listed as an acceptable caption format for Switch Pro. Just curious if anyone knows whether it does
- Tuan nguyen
- Tuan_nguyen
- 9 mths ago
- 1 reply
- 103
- CraigSmoderator9 mths ago
- Switch Q&A
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Switch - Can I set a separate audio output?
Is there a way to set the audio (from a movie) to play back through an external device? I see that you can set the video to play back through devices like the T-Tap,…
- TT
- maroon_zebra
- 10 mths ago
- 1 reply
- 133
- CraigSmoderator10 mths ago
- Switch Q&A
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Anyone know if Switch Pro can take .cap caption files?
I don't see .cap listed as an acceptable caption format for Switch Pro. Just curious if anyone knows whether it does.
- Patrick Caneday
- Patrick_Caneday
- 11 mths ago
- 3 replies
- 130
- CraigSmoderator11 mths ago
- Switch Q&A
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Auto-play file upon open?
Is there a way to make Switch automatically start playing a movie as soon as it is opened?
- Patrick Moynihan
- Patrick_Moynihan
- 1 yr ago
- 3 replies
- 275
- CraigSmoderator1 yr ago
- Switch Q&A
0
Rotating A Video?
I have the "mid-level" Switch 4.X. How the heck do I rotate the video? Thank you, Paul
- Paul P. Soucek
- Paul_P_Soucek
- 1 yr ago
- 1 reply
- 321
- CraigSmoderator1 yr ago
- Switch Q&A
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Can't activate Switch 4
Just purchased Switch 4.1.1 but can't get serial number to activate. Need help.
- Tammy Blair
- Tammy_Blair
- 1 yr ago
- 1 reply
- 231
- CraigSmoderator1 yr ago
- Switch Q&A
0
Video output via SDI on AJA Io4K only showing black
I'm currently testing Switch 4.1.1 on a late 2013 Mac Pro running 10.11.6. It's the Pro features that I would really need for running off shows real time to our server with 608 and 708 captions,…
- Tina B.
- Tina_B
- 1 yr ago
- 3 replies
- 239
- CraigSmoderator1 yr ago
- Switch Q&A
0
"file can harm your computer..."
I just downloaded Switch Player ($9.99 version) using Chrome and I get this message: "This type of file can harm your computer. Do you want to keep Switch-4.1.1.dmg anyway?"
- Ron Starr
- Ron_Starr
- 1 yr ago
- 3 replies
- 233
- CraigSmoderator1 yr ago
- Switch Q&A
0
Switch Activation
I sent this question to support, but I wanted to run this by the forum. My college purchased a WireCast 110 system and it is currently running Switch 3.…
- Matthew Lawson
- Matthew_Lawson
- 1 yr ago
- 4 replies
- 290
- CraigSmoderator1 yr ago
- Switch Q&A
- Answered
- Answered
0
Activation failure (Switch 4.1)
Purchased switch 4.1 yesterday....activation not possible (Error 3004). Offline activation also not possible (Error 3999). Servers not responding from Telestream end. Please help.....…
- Deepak Kandpal
- Deepak_Kandpal
- 1 yr ago
- 1 reply
- 270
- CraigSmoderator1 yr ago
- Switch Q&A
0
internet radio with switch
Hi, Can anybody help me please? I listen to internet music radio station and the format is windows based. As i have a macbook I always used flip4mac to listen to this with no problems at all.…
- pete
- pete
- 1 yr ago
- 3 replies
- 283
- CraigSmoderator1 yr ago
- Switch Q&A
- Answered
- Answered
0
Missing a chunk of caption track in Screenflow 5
Hey there all. I've been using Screenflow to create a course with captions and I've never seen this before. There's a chuck of caption track just missing in the middle of my project (see screenshot).…
- Louie Brie
- Louie_Brie
- 2 yrs ago
- 7 replies
- 711
- Rory Maloneyofficial rep1 yr ago
- Switch Q&A
0
P2 rewrap to .mov
This scenario is as old as the hills. I’m looking to rewrap P2 card formatted DVCProHD to DVCPRoHD wrapped as a .mov. This is a standard feature in FCP7 log and transfer but we are moving away from…
- Michael
- Michael.2
- 1 yr ago
- 3 replies
- 251
- CraigSmoderator1 yr ago
- Switch Q&A
0
Blank space when displaying .mcc files
When displaying .mcc files Switch adds extra space on the right side that is not displayed when working on the project in CaptionMaker. Am I missing a setting in my project or Switch 3.1? Thanks, Ty
- Eli Whitaker
- Eli_Whitaker
- 1 yr ago
- 1 reply
- 302
- CraigSmoderator1 yr ago
- Switch Q&A
0
Playlist available?
We're thinking about purchasing the Switch Player but I have a question before doing so: Does any flavour of the Switch Players offer the facility of playing back,…
- Ackel Gjöres
- Ackel_Gjores
- 2 yrs ago
- 3 replies
- 429
- CraigSmoderator2 yrs ago
- Switch Q&A
0
How to work with Stereo LtRt?
Why the audio type changes to dual channel when the channels are labeled Lt and Rt. Why does not Stereo leave? And why LtRt make the dual mono output? I'm sending this audio to the Dolby Pro Logic…
- Petr Simunek
- Technical Operator
- Petr_Simunek
- 2 yrs ago
- 3 replies
- 570
- CraigSmoderator2 yrs ago
- Switch Q&A

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