Wirecast CRASHES Every Time I Queue A Playlist With a Video In It

Hello, I have an introduction playlist of two videos and a blank shot.  I also have another playlist containing a video and a blank shot. Anytime I just click on one of these playlists, wirecast freezes and starts not responding. I don't even put them live, I just click them to PREVIEW them and WIRECAST FREEZES INSTANTLY. This is extremely disrupting for my stream and has completely screwed up my Facebook live stream.

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  • Windows 10
    Intel i5-8600K

    EVGA GTX 1070 8GB Superclocked

    Latest Version of Wirecast (10 something I believe)

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  • Bradley Harker Please confirm you are Wirecast 10.1.
    First create a New Document and recreate one of the playlists in the new document and test.

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  • On 10.1. It only crashes during a stream. Tried with new document. Streaming to Facebook and YouTube (RTMP).

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  • Bradley Harker Try reseting preferences. Wirecast > Help > Send Support Information but click on lower left Reset Preferences. Then using a New Document and test with just a webcam as source. I want to make sure stream to either Facebook or YouTube (not both) just to make sure streaming itself isn't an issue. Please include encoder preset used.

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  • CraigS So it seems to have worked for this stream. I completely recreated the file instead of modifying the previous weeks's file. I'll keep you updated for next week.

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  • CraigS Never mind. It crashed towards the very end of our stream. Reset my preferences after we stopped streaming. It continued streaming while Wirecast was not responding so I just waited for the end of our service and then force quit it to stop the stream.

    Streaming to YouTube (RTMP) and Facebook Live

    Facebook Encoding (One of the default choices):

    Facebook: 1080p30 (4Mbps) NVIDIA NVENC H.264

    YouTube Encoding (Custom):

    YouTube 1080p60 (10 Mpbs) NVIDIA NVENC H.264

    Video -

    Encoder: NVidia H.264

    Width: 1920

    Height: 1080

    FPS: 60

    Avg. bit rate: 10000kbits/sec

    Quality: High (Slower)

    Profile: Main

    Key Frame every: 120 frames

    Timecode every: 30 frames (Not Checked)

    Strict Constant Bitrate: Not Checked

    Keyframe Aligned: Not Checked

    Audio -

    Channels: Stereo

    Target bit rate: 128kbits/sec

    Sample rate: 48.000 kHz

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  • Bradley Harker 
    I see a couple of potential challenges with your settings.
    You're using both 30p and 60p encoders. That might be a problem.
    That you're using NVENC on both may further exacerbate the problem.
    You don't mention your Wirecast Preferences Video Display Rate but it can be either 30 or 60 but not both. 

    First you should create a New Document ( to ensure it doesn't carry over the issue) and use only 30p encoder, making sure Wirecast Video Display Rate is set to 30p and test.

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