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No Video or Audio is saved after recording.

Hello, I recently did a 1 hr recording yesterday on screenflow and it pained me to find out after the recording that nothing was saved/there. When I saved the file it said 0 duration. There was no audio or video. Pretty much a file that was created to be blank. https://puu.sh/rNcUP/f7289559df.png <- there is an example of what happens (I attempted to record for 26 seconds to recreate this screenshot) I am at a lost at what is the cause of this. I have been using screenflow for close to a year now. Have loved the product and don't wanna use a software like obs to record and just screenflow to edit. Want the whole package [: Hopefully someone can help and hopefully I explained it well.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    If 5.0.5 is purchased from us there would be no Purchase option. 5.0.7 would be free and you would have Upgrade License option, not Purchase.

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  • CraigS yes, I bought it on the Mac App Store. :-(((

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Nadine Hudson Apple's policy (not ours) is that once a new version is released (version 6) the previous version can't be updated (it's removed from the store). The App store requires you to pay the full price for the next version. 

    You can move to our website purchased version though if you'd prefer. Please fill out the form and explain your situation to our sales support.

    ScreenFlow Support Form

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