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Export iTunes with chapters

Hi
I have the source 24fps progresive. When I make the chapters points and exporting it to the itunes package then the metadata.xml file containts wrong timecode_format. It has to be 24/1 1/ nonDrop but 24/999 1000/nonDrop. Question is: what I do wrong?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Perhaps the difference between 23.98 and 24fps time code.

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    • Petr Simunek
    • Technical Operator
    • Petr_Simunek
    • 6 yrs ago
    • Reported - view

    Sorry, maybe I wrote it wrong.
    If I use 24 fps exactly or 23.976 fps, then both videos produces "24/999 1000/nonDrop". I want get "24/1 1/nonDrop" from 24 fps video and "24/999 1000/nonDrop" from 23.976 fps video.
    I speak about attribute "timecode-format" in metadata.xml (<timecode_format>24/999 1000/nonDrop</timecode_format>) in chapters.

    Thanks.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Are you getting an iTunes package rejection in Switch 3.0.3?
    Can you post a screenshot of the report window?

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    • Petr Simunek
    • Technical Operator
    • Petr_Simunek
    • 6 yrs ago
    • Reported - view

    We have Switch 3.0.3 (5911).

    Report from QC House: Modern VideoFilm:

    Greetings:

    *** Please do not respond directly to this e-mail. The originating e-mail account is not monitored.
    If you have any questions or concerns about the status listed here or actions to take, please email itunesmovies@apple.com.

    Please be advised that the file package for the title listed above has failed QC. Rejection details are attached and listed below. Please re-submit the appropriate file package assets once corrected.

    Rejection Details:
    Metadata Issues: Chapters Metadata

    THE METADATA IS REJECTED FOR LISTING AN INCORRECT CHAPTER TIMECODE
    FORMAT OF "24/999 1000/nonDrop" WHEN THE FEATURE HAS AN EFFECTIVE FPS
    OF 24. PLEASE REFER TO THE TIMECODE FORMATS SECTION OF THE ITUNES
    PACKAGE FILM SPECIFICATION 5.2.11.

    Thank you.

     

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Just to be clear, is Switch itself showing an error when it create the iTunes Package?
    Switch should catch an error like that. Please confirm.

    If Switch doesn't show the error when creating the package please do report it.
    Include the QC house report and we may ask you for your source file as well.
    Switch Support Form

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