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macOS Sierra 10.12 kills Screenflow 5. What about 6?

Although I realize that macOS Sierra 10.12 is beta software, and so I am not complaining, some of us need to use it.

Anyhow, the 10.12 Beta 3 appears to have killed Screenflow 5 for me.  Recording appears to start, proceed and complete OK.  But when the new .screenflow document appears, it has zero length and no media clips. 

Has anyone else had this result?  Is anyone using 10.12 and Screenflow 6 yet?

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  • Since upgrading to Mac OS Sierra, Screenflow 6.1 has stopped being able to record from my iPhone 6+, which is running iOS 10.1.1.

    I can check my iPhone in the Configure Recording dialog, however when the recording ends, there is nothing in the resulting Screenflow document.

    All software and OS are up to the latest version.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Jono Young Make sure you're on Sierra 10.12.1. Please test by trying to record the iPhone with QuickTime Player 10.4 to see if the OS is part of the issue.

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  • CraigS thank you, I am on Mac OS 10.12.1. QuickTime records my iPhone's screen as expected, however Screenflow does not.

    When I use QuickTIme it works. When I use Screenflow, the resulting Screenflow file has an empty timeline.

    Like 1
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Jono Young Do report the issue noting all software and OS versions and phone model. Note that it recording in Quicktime. It's working for me with iPhone 6 so it's possible it could be 6s related.

    ScreenFlow Report Form

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  • Will do, thanks CraigS

    For the sake of this thread:

    • MacBook Pro (15-inch, Mid 2012) running Mac OS Sierra 10.12.1
    • Graphics: NVIDIA GeForce GT 650M 1024 MB, Intel HD Graphics 4000 1536 MB
    • iPhone 6+ running iOS 10.1.1
    • QuickTIme 10.4
    • Screenflow Version 6.1 (28097)
    Like
    • Jono Young
    • Jono_Young
    • 5 yrs ago
    • Answer
    • Reported - view

    Update:

    Telestream/Screenflwo Support was awesome, problem solved.

     

    On the iOS device go to;

    Settings > General (Scroll to bottom) > Reset > Reset Network Settings

    You will need to re-enter WIFI passwords by doing so, but this typically fixes the issue.
    Like 1
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Jono Young thanks for reporting that.

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  • Hi has this been rectified ? As I am experiencing the same thing, so was wondering if there is an update or a suggestion as to what to do. Thanks

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    • Jono Young
    • Jono_Young
    • 5 yrs ago
    • Answer
    • Reported - view

    Marlon Georgiou see my update above, that is the fix. You have to follow the steps in the fix to fix the problem. Did you try it?

    Like 1
  • This isn't really a screen flow issue. I have been running quicktime broadcaster for school and now it will not work with Sierra. Can I get it to work and how

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  • Lee McClung the answer was already posted, but you have to read a few posts above.

    If your device is not selectable in Screenflow, do the following (will likely work for QuickTime too):

    On the iOS device go to; 
    Settings > General (Scroll to bottom) > Reset > Reset Network Settings 

    You will need to re-enter WIFI passwords by doing so, but this typically fixes the issue.

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  • Hi, 
    So basically, since I am running on screenflow 5.0.3, it does not work with MacOS Sierra and the solutions if for me to upgrade to Screenflow 6. Correct ? Because at the moment, since the OS update, I am unable to open my recordings no record new recordings. The record function works but after stopping, I cant see anything on the timeline. 

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  • Sharwin Arujunan One other option is to regress to a compatible  version of macOS. Upgrading to 5.0.7 which is compatible with Sierra is the other option. If you acquired SF from the Telestream site, use the download  link provided. If you acquired SF from the Mac app store, contact Telestream support for conversion options.

    All that said, upgrading to version 6.x is probably the best option for most people.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Thanks Frank.

    To all future potential posters on this thread. As a courtesy please read the thread before posting as the answers have been posted already. If you have a different question than resolved here that start a new thread.

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