7

macOS Sierra 10.12 kills Screenflow 5. What about 6?

Although I realize that macOS Sierra 10.12 is beta software, and so I am not complaining, some of us need to use it.

Anyhow, the 10.12 Beta 3 appears to have killed Screenflow 5 for me.  Recording appears to start, proceed and complete OK.  But when the new .screenflow document appears, it has zero length and no media clips. 

Has anyone else had this result?  Is anyone using 10.12 and Screenflow 6 yet?

114replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Sierra has now reached the GM stage and I installed it yesterday. For those who are curious it feels very similar to El Capitan and if you removed Siri it would be very hard to tell the difference. Sierra is just a little more refined. 

    All my existing software works better than ever with the notable exception of ScreenFlow 4.5.4, which appears in the applications folder with a big graphic overlay. If I try to start the app a message pops up saying this version cannot be used with the current OS. 

    I understand not all software is the same, but Telestream products seem unique in the very limited ability to keep working with Mac OS upgrades. Some years ago I purchased Episode Pro for the not insignificant sum of $1000. A few months later it became unusable with the next OS upgrade and would crash constantly. I've never upgraded since. 

    Now I see people with ScreenFlow 5 who may have purchased the software just a few months ago, yet cannot use it with Sierra. Telestream makes good products, but with Apple now making annual system upgrades I would like to see Telestream make a commitment that their products will work for at least the next two OS upgrades.

    This policy would go some way towards making customers feel more secure that they won't be asked to payout again in a few months time and that existing products will continue to be supported. I have lots of software that is much older, yet continues to receive updates for compatibility at no cost. This is one area where Telestream could and should do much better. 

     

    Like 2
  • Totally agree with the above post.

    I understand that with recent Mac OS upgrades that Apple dropped the ball with audio application compatibility. Cubase and my interface along with a whole host of other audio programs throughout the industry had big problems. (steinberg - cubase has it's own new "upgrade to make it compatible" thing going on lately but thats another story and they are getting backlash for it)

     

    Screenflow 4 (appstore) completely refused to record computer audio after I upgraded and I was most disappointed the only work around was to pay for version 5. I did it, grudgingly but I absolutely refuse to make this a 12 monthly thing.

    Imagine buying Screenflow in July only to find that once you've upgraded in October to the latest Mac OS freely given by Apple you have to pay to get Screenflow to work properly.

    I understand it's a business and how dare I demand forward compatibility when there is no advance notice about what Apple are going to do next year, but i'm a customer who really rates Telestream Screenflow. It's technically amazing and the standard thing throughout the entire world of industries is for people to buy something, get their monies worth then in a few years return as a customer and get the newest thing from the people they trust. Telestream are making that difficult.

    However I will hold off because Sierra has't been released yet and I guess we don't know for certain that Screenflow 5 will or won't work or if Telestream will do anything about it should it not.

    Like 1
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Ashley Karyl  Stephen Harrison development on ScreenFlow 4 ceased some time ago. The last iteration was released nearly two years ago much as the dates in your screenshot indicate. ScreenFlow 6 was released the end of May beginning of June of this year.

    ScreenFlow 5 which may well have been purchased as recently as May, will have a compatibility updates. There's nothing we've done to indicate otherwise. It will be released after Sierra is released.

    I will note that the AppStore policies don't allow for updates once a subsequent version (6 in this case) is released. Again that's Apple's policy. We have no control over that. You will be able to contact us regarding that when the time comes. 

    ScreenFlow 6.1 was already working with Sierra beta builds but, since a beta OS can have changes, may have subsequent updates for compatibility with the release version of the OS. ScreenFlow 6.1 is available from our website and the AppStore.

    Like
  • ScreenFlow 4.5.4 is the only app on my computer that is no longer compatible since the update to Sierra and was last updated less than 2 years ago. 

    I just wonder why Telestream products seem much more vulnerable to OS upgrades than apps from other developers like Adobe and several others. It seems to be a pattern. 

    Like 1
  • Ashley Karyl 

    "...but with Apple now making annual system upgrades I would like to see Telestream make a commitment that their products will work for at least the next two OS upgrades."

    This is actually our policy(at least for desktop products). ScreenFlow 4.x works on Mac OS X 10.10.5 and 10.11.6, two OS versions beyond the operating systems that it was developed on (10.8.x and 10.9.x).

    We never intentionally remove compatibility for our software, as we believe that is not the way to build a loyal community of users. The reason that compatibility was removed is because certain OS frameworks that ScreenFlow utilizes, all controlled by Apple mind you, have become deprecated and replaced by newer and more efficient frameworks. We're then forced to implement these frameworks to be in compliance with Apple's standards. It's unfortunate, by that's the nature of the beast.

    Like
  • When 4.5.4 was last on sale I gather Yosemite was the current OS. Soon after that we had El Capitan and a year later Sierra, where it doesn't work. That's a very short lifespan for a premium product and I experienced this previously with Episode Pro. 

    I've just taken a quick look at Camtasia and it supports 10.9 or later including Sierra. 

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    I believe ScreenFlow 5 went on sale just before 4.5.4 was released. The last version of 4 (4.5.4) was an OS compatibility update for Yosemite. ScreenFlow 4.5 was 10.7.x. Actually 4.5 was a free update from ScreenFlow 4. So the 4 series OS compatibility ran from 10.6.x to 10.10.x (5 operating system versions) so it was a very long run without any paid update (4.5 was free update from 4.0.x).

    Like
  • I am on GM of Sierra and I can attest to the troubles and woes. Just recorded a 30+ min. walkthrough on ScreenFlow 5.0.6 and no luck; the video was not captured. (And please don't ask me if I hit record. This isn't my first rodeo. I used the Command+Shift+2 to start it, had the countdown timer and went on recording the video. I saved it in ScreenFlow tried the above recommended Show Package Contents but all I see is a .dat, .jpg and .plist. So unless someone knows what's up and can help me I need to find another solution.

    Here's to hoping it's fixed soon. Since I won't know if ScreenFlow 6 will work on the GM release of Sierra and I can't afford to spend $99 on a dude application.

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Jonathan Ober  There will be a compatibility update for ScreenFlow 5 as previously stated.
    You can download the free trial of ScreenFlow 6.1 right now and test with GM Sierra. 6.1 was released with some compatibility with the Sierra Beta so we've been ahead of the official OS release if you needed it for beta compatibility. There certainly will be a compatibility fix if needed but you have no reason to wait if you want to try it today.

    Like
  • CraigS I received a private message with ScreenFlow 5.0.7 last night that relieved my stress and worked fine in Sierra. My issue is that I don't use ScreenFlow enough to justify the cost to myself or my students that I teach WordPress to. Maybe that will change soon but I may just have to try and budget for version 6.

    Like 1
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Good to hear confirmation that the 5.0.7 pre release is working with Sierra GM.  Upgrade to 6 is only $34 although I understand budgets can be tight. There's some significant new features so you may want to see if any are worth lobbying your funders for.

    Like
  • How do I get version 6 for $34? When I got to upgrade it says $99.

    Like 1
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Jonathan Ober If you purchased ScreenFlow 5 from our website and it's activated then from within ScreenFlow go to ScreenFlow > Check for updates...

    And you get this and clicking on Try now will download it.

    In ScreenFlow 6 if you go to ScreenFlow > Preferences > License and select Purchase you then get this.

    Like 1
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    If you were looking at the Upgrade page you'll see Upgrade Instructions which explains basically what I just posted above.

    Like
  • what if your wanting to upgrade, but screen flow no longer opens since the os update?
    Like 2
  • HI I figured out how open version 4 on sierra to upgrade

    if you go into the applications folder, right click on screenflow and go to "show package contents" it will open a new window with folders

     

    click on contents, then macOS,  then click on screenflow, (it looks like an .exe icon), it then opens up terminal, runs itself and launches the application. it then automatically poped up the option to upgrade to version 6 

     

    Hope this helps 

    Like 2
  • FWIW, I have an interest in being able to run old software. Consequently, I maintain a number of Macs capable of running operating systems as old as OS9. I stay abreast of emulation software such as SheepShaver and I maintain a number of external disks capable of booting into every macOS since Snow Leopard. I won't bore everyone with the specifics of why I do this because the answers will be different for most of the folks who go to these lengths. So, YMMV.

    Regardless of whether we conclude that this is all a "planned obsolescence" conspiracy or if we see all this as the rocky road of progress, the bottom line is that we must find ways to adapt. The alternatives to that are usually unacceptable.

    Personally, I invested very heavily in HyperCard building a multiuser BBS for K-12 educators (1988) then Interactive QuickTime beginning with QuickTime 3 which eventually brought me to ScreenFlow. All of these things (HyperCard, Interactive QuickTime) went "poof" with Apple decisions made at various levels. It is simply a part of a process that is a mix of rational and irrational thinking. You can and should  try to infl;uence it but expect disappointment.

    So, either join the race to continuing compatibility or take refuge in the past or, like me, try to do both.

    Like
  • well you argue that to "find a way to adapt" could result in finding another software solution.

     

    Apple should do more to protect comparability though. If you do anything to do with audio you know to just leave the OS upgrades well alone for sometimes up to a year.

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Some will partition the hard drive so they can boot into an older OS if you need to stay with software not compatible with a current OS. Frank's idea of drives running different OSs is not uncommon. Sometimes you can pick up a older used MacMini. Keep in mind that any software developer in business needs sales to fund development for both new features and changes needed to stay compatible. So you'll find this with most software.

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Rich Simpson that's an interesting tip. Of course if you need to upgrade an older version you can't open, you can call or email us.

    Like
  • thanks Rich Simpson I was using v4 still your post works perfectly for me and allowed me to download 6.1. I'll now to be able to upgrade my license.

    Like 1
  • Because it has been suggested twice, let me say that partitioning the hard drive to run an older OS is NOT an option for me --  and probably not a viable option for most of us. It doesn't seem to matter how big your main storage is, working with video fills it in no time. 

     

    BTW, I'm still on Screenflow 5 and I'm on the general release of Sierra, and Screenflow 5 is still not working for me. When I ask it to look for updates, it urges me to update to 6, so I can't seem to get the fix for 5. :-(

    Like
  • Tom Pittman 

    Here's ScreenFlow 5.0.7, the version of 5 that includes the fix for Sierra. Based off of your reported behavior, it seems that you're on ScreenFlow 5.0.6

    www.telestream.net/download-files/screenflow/5-0/ScreenFlow-5.0.7.dmg

    Like 1
  • Rory Maloney , thanks for that link... and I'm sure my behavior gets reported often. ;-) 

     

    By the way, I had not been upgrading from 5 to 6 because it just didn't look like there was enough in the upgrade to justify it for me, but I upgraded today just to get around the Sierra problem and...

     

    I'm really glad I did. 

     

    @Everyone: if you are holding off on upgrading because you didn't think there was $34 worth of new, useable features in 6.x, go ahead and do it. In addition to the things Telestream is touting, there are small refinements that make Screenflow even more of a pleasure to use. 

    Like 3
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    What's New for those who want to know but there are lots of little things.

    Like
Like7
  • 7 Likes
  • 6 yrs agoLast active
  • 114Replies closed
  • 36084Views
  • 33 Following