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macOS Sierra 10.12 kills Screenflow 5. What about 6?

Although I realize that macOS Sierra 10.12 is beta software, and so I am not complaining, some of us need to use it.

Anyhow, the 10.12 Beta 3 appears to have killed Screenflow 5 for me.  Recording appears to start, proceed and complete OK.  But when the new .screenflow document appears, it has zero length and no media clips. 

Has anyone else had this result?  Is anyone using 10.12 and Screenflow 6 yet?

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  • I'd rather just pay £5 for a compatibility update if I'm honest

    Like 1
  • I have the same problem with ScreenFlow 5 and Sierra ... no recording at all

    Like
  • Just updated my Mac App Store purchased ScreenFlow 5 ... with the updated version linked to above ... and that removed my license ...

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Martin Lund Larsen Apple's policy is that once a new version is released (ScreenFlow 6) the App Store can no longer offer updates to the previous version. The App Store doesn't require a license number but the download from our website does. Please contact support to have ScreenFlow transferred from the App Store to our system.

    Like
  • I had the same problem. The 5.0.7 archive linked earlier in the thread fixed it for me on Sierra. 

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  • The upgrade process didn't work for me. I decided to (re)purchase through App Store, and will contact Telestream for a refund of the difference.

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  • Good luck lol

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Don Montalvo to use the 5.0.7 update requires contacting us to change to our web license. There is no 5.0.7 available on the App Store as they don't allow updates of previous versions after a new version (6.x) is released. In the App Store, going from 5. to 6 requires and entirely new purchase. There's no upgrade option as per Apple's policy. If you want upgrade pricing you'd have to purchase or move to our website offered version.

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  • Ok I can do that, although it is a hassle.

    The extra steps are worth avoiding the $65 loss of staying with the App Store app. :)

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Don Montalvo each purchase option has advantages and disadvantages so it's important for people to weigh the options. I thought I'd point out the basic differences.

    App Store allows you to install the app on several computers. Apple vets the program as well for security compliance.
    But there's no upgrade option from version to version and once a new version comes out, an OS compatibility update for the previous version is not available once a new version is released. Just to be clear these are Apple's policies regarding the App Store.

    Our website version only permits one (movable) activation.
    But there is upgrade pricing and a possible OS compatible update for the previous version.

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  • so I had Screenflow 5 and Sierra update also killed it for me. I bought it from the App Store though and I just downloaded the 5.0.7 update with hopes of it fixing the Sierr issue, and now it's asking me for a license number which I never got and now I feel like I'm out without software. How do I find my lincense number or upgrade to 6 without paying full price? Thanks!

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Kamila Gornia Please do read my previous post. Apple's policy (not ours) doesn't allow updates of a previous version once a new version is released. There is no App Store license. That comes with our website version only.

    You'll need to contact our support and you'd have to move to our website version to use 5.0.7.

    ScreenFlow Support Form

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  • @craigs thanks for the input. I decided to stick with the App Store version. My question now is, can I transfer my non-App-Store v4 license to someone else?

    Thanks,
    Don

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Don Montalvo End User License Agreement is that the license is not transferable.

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  • Wow. Really?

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  • I had the same problem, of version 5 not working after updating to OS 10.12 Sierra. Ended up purchasing ScreenFlow 6, but it felt like a bit of a forced purchase.  

    I like the product, but is what we can expect in the future?  

    If a prior version is no longer going to work with mac upgrades, a coupon for a free upgrade would be nice, or for a product of equal value like transitions or something might make it feel more palatable / thoughtful. 

    Thanks

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Brian M. Collyer We have update for ScreenFlow 5 for Sierra. Apple's policy is NO UPDATES after next version is released through their store. Again that's Apple's policy, not ours. 

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  • I would respectfully request Telestream reconsider their "not transferrable" EULA clause, if only because of the transition to App Store.

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  • Hi Craig,  

    Thanks for reaching out, I am happy with v. 6 again, looks like great new features.  I believe all my purchases have been through the Telestream website.  I am sure we are fine for a while, keep up the good work. 

    Brian

    CraigS 

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  • FWIW, v6 absolutely rocks. :)

    Like 2
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 yrs ago
    • Reported - view

    Don Montalvo glad you like 6. It has great new features.

    Do feel free to discuss the EULA with the decision makers. We can't violate App Store policies although we do consider moving from App Store to our web download version but neither involves moving the license to another individual.

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  • Do feel free to discuss the EULA with the decision makers

    Who would those folks be?

     

    I don't think Apple's intent was for companies to lock customers into a double billed state.

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  • Don Montalvo Re Apple intent, agree that it's not to ...

    lock customers into a double billed state.

    Rather, they intended (hoped may be a better word) that all software would be sold exclusively through the Mac App Store. Since selling through Apple adds technical and security requirements, developers are faced with having to drop some features that their customers value very highly. So macOS developers have typically done one of the following:

    • sell exclusively through the Mac App Store
    • sell exclusively outside of the Mac App Store
    • sell through both venues

    From the customer perspective, there are pros and cons to consider as  CraigS has described several times throughout this forum. Also, it used to be that ScreenFlow bought directly from Telestream had a feature or two unavailable from the Mac App Store version but I don't know if that is still the case. Perhaps Craig will update us on that point. 

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  • So...

    Does SC5 Mac App Store works on macOS Sierra ?

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  • Frank Lowney I think we are all good regarding Apple App Store policy. I for one want my software from the App Store for the reasons stated above.

     

    Not being able to transfer a directly purchased license to another person results in the customer paying twice for the application. That's got nothing to do with Apple. 

     

    Sure we can ask apple to refund us, but the benefits to App Store version (at least to me) far outweigh the benefits of direct purchased license.

     

    Oh well, it is what it is. There are bigger fish to fry. :)

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