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Rendezvous drops guest every 2 minutes

We've been using Rendezvous and WireCast pretty successfully, but for 1 very important guest, it drops his stream every 2 minutes for about 5 seconds (showing a question mark where his image was before.)

This happens whether we are live or not. His picture and audio are perfect, except for that 5 second drop that happens every 2 minutes like clockwork. I haven't had this problem with any other guest.

His bandwidth and mine are very good (his is excellent). He is using an iMac. Problem persists no matter what webcam or microphone we use.  

Any ideas?

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  • Location and Browser used are also factors. Perhaps his video/audio sources are a factor. I'd need that info as well.

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  • Location: Austin, TX (Leander to be exact)

    Browser: Chrome version 75.0.3770.10

    Video: Internal webcam and Sony Brc-h900

    Audio: Internal mic and BlueSpark condenser mic

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  • Hi Garrett Humbertson

    I had a semi-regular guest who had the same issue. He was using a Mac, and had the same issue. I have never seen this happen with other non Mac guests.

    If it works out time wise, I'd be happy to try to get him to connect to a rendezvous on my copy of Wirecast, and turn on some packet captures etc to find out the cause if possible.

    GK

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  • Garrett Humbertson said:
    Browser: Chrome version 75.0.3770.10

     Have that guest try FireFox and see if it makes a difference. You can always do this on a test call so you don't need to test this on a public live stream.

    Garrett Humbertson said:
    Location: Austin, TX (Leander to be exact)

     Any chance you can have someone test in the same city on the same ISP. Perhaps the guest has a local friend. I know it's a lot to ask for but given this is specific to a guest it means local configuration and/or location may be a factor.

    Keep in mind that bandwidth isn't the only factor. One can have good bandwidth but still have packet loss issues. Also bandwidth may be impacted by other local activity such as someone on another computer on the same network accessing the internet.

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