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Problem bringing video captured on iOS Devices into Screenflow 7.2

I am running iOS 12.3.1on my iPad and OS 10.14.5 on my iMac, along with Screenflow 7.2. I have captured some iOS video and transferred it to my iMac. The video is appended with the .MOV suffix and plays fine in the Finder and Quicktime. The Get Info window in Quicktime shows that it is in the new HEVC format; nothing unusual there. 

When I bring it into ScreenFlow 7.2 however, the audio and video are completely blank. I can see the image in the thumbnail when it is in the Media Library. But as soon as it is placed in the timeline, it is solid black, with no sound. 

Any guidance in helping resolve this is greatly appreciated. 

 

Thanks, 

Eli Krantzberg

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    For HEVC compatibility you'd want to upgrade to ScreenFlow 8 (currently 8.2.3).

    In the meantime you should update to 7.3.2 although that may not solve your issue. Keep in mind that updates include fixes and improvements and upgrades include new features. HEVC compatibility required a new playback decoder.

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  • CraigS Hi Craig, thanks for your reply. I have since figured out that re-exporting the videos from Quicktime allows me to export them in non HEVC format (ie H.264). This seems to have worked. I would LOVE to upgrade to ScreenFlow 8 but haven't gone beyond 7.2 due to the audio driver situation. I am planning on revising my workflow and routing setup (using an Apollo 8p) and making the jump at some point but just haven't done it yet. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Eli Krantzberg Yes you can actually fix file compatibility issues in Finder with the macOS ability to transcode. 

    Alas, Apple has forced us to change the driver. Keep in mind that macOS upgrades may eventually break compatibility with the old driver. New Mac hardware with T2 chip is also incompatible with old audio driver.

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  • CraigS  Yeah, I am planning to make the change. I just need to redo some routing here in my studio, both virtual and physical.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Eli Krantzberg And we do hope Apple provides us with an improved API so we can continue to improve the new audio driver.

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  • 3 yrs agoLast active
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