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Screenflow no longer recording iPhone screen (iOS 11)

Screenflow is no longer recording my iphone screen, though the iphone does appear as available and is selected.  I just upgraded to Screenflow 7 hoping this would solve the problem but it did not.

The iPhone is running iOS 11.0.2

The Mac is running MacOS Sierra 10.12.3

Is this a known issue with iOS 11? I know it now allows you to record your iPhone screen from Control Center, but it doesn't show finger taps so I need to continue to use Screenflow.

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  • The time does change to 9:41 using Quicktime X too.  Very weird.

    I am an Admin on my Mac.

    The Advanced tab under computer audio says "Install driver." Whenever I try to install the driver after it downloads I get a spinning watch-like wheel (not the beach ball) right beside the "Install driver" button.  It's been spinning now for several minutes.  It looks as if the driver is never getting installed. Is there a log file I can check or send? Or permissions on a file? I;m running  iOS 11.2 and macOS 10.13.1. Thanks!

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  • Oh, and I do get the notice popup saying the software was successfully installed. But you if then go back to the advanced tab in SF it still says "Install Driver" even after quitting and restarting the program.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    jim arnold Key is if Security & Privacy (which you should keep open while installing the driver) changes to Allow.

    Otherwise if you quit ScreenFlow and open it or reboot the computer it may still say Install Driver because you haven't given it permission in Security & Privacy.

    You may want to upgrade to macOS 10.13.2. Because I'm now getting the correct time when I capture the iPhone.

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  • Thanks Craig. After upgrading to 10.3.2 I was able to install the driver. The time is still setting to 9:41, even with QT, but that does not impact using SF in any way for me. Thanks for your help.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    jim arnold Odd that. As I had the same problem but that seems to have gone away for me. Not sure what fixed it. 

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  • Stumbled across this thread last night, with the same problem.

    iOS 11.2.5; iPhone 6S+; OS X 10.12.6 (Sierra); Screen Flow 7.2.

    Solved it by turning bluetooth off and back on. But...had to be in the settings menu. (The "real" turning it off.) Turning it off from control centre didn't do anything.

    Just replicated the same problem, and solution, on an iPad Air 2, and iPad Pro 12" (2017). Very strange bug and solution...but there you go. It worked for me on several iOS devices.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Kyle McDonald Thanks for reporting that. Very useful to know.

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    • Catharine
    • Catharine
    • 4 yrs ago
    • Reported - view

    I just updated to Screenflow 8 in the hopes I could record my iphone screen but its still not working - please help

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    • Catharine
    • Catharine
    • 4 yrs ago
    • Reported - view

    Please please please help me record my iphone.  It says its recording my phone but nothing records

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Catharine Test Phone on Quicktime New Movie Recording first as this may be a phone and operating system issue.

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    • Catharine
    • Catharine
    • 4 yrs ago
    • Reported - view

    Im sorry can you please be more specific? Do I connect my phone to my computer to see if I can play or record my  in Quicktime?  I can record my screen its just not "recording" when I choose iOS device. It does nothing.  Or can I go in settings somewhere to change something.  Please help / I also tried turning blue tooth off (from reading other comments) couldn't get it to work C Varney

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Quicktime > New Movie Recording > name's iPhone
    If you're not seeing your iPhone screen (as I can't as well) than the issue is with iPhone and OS, not ScreenFlow.
     

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Unplug and plug iPhone back into USB port fixes it in my case.

     

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  • I'm getting this intermittently! (Which is frustrating!)

    (Screenflow 8, Mac High Sierra latest, iPhone X up to date)

     

    I'm using a template as I have a whopping 125 videos to create for my membership site!!

    So on one video it will show in the timeline.

    On the next it might be empty!

    Frustrating and time consuming! 😢

    Not yet spotted why it appears to be "random"

     

    Anyone else had this randomly?

    Simon

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Simon Barker Always check in Quicktime as it may be an iOS/macOS issue.
    Make sure you're using USB directly into the computer and not a hub.

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  • Faced similar issue, now using via tweakbox and wokring fine for me and also quite fast with iOS 12 Beta.

     

    With Regards,

    Rohan Daga

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Rohan Daga iOS 12 has been publicly released so you may want to update. If the beta worked, the release version should work as well of course.

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