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Mute replay audio not working

I like the idea(feature) that you can record your replay audio and then pre-set it to be muted for playback. However I CAN'T GET IT TO WORK. It's still there when I play back the replay. I would settle for having default speed setting for all replays and just set it for 75% which would mute the audio on playback.  PLEASE HELP?

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  • I see no reply to this. I have the checkbox to mute the audio during replay to mute, but the sound still comes through. Why?

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  • Works for me in Wirecast 12.2.
    Select Mute.
    Create Replay shot.
    Take Replay shot live.
    Audio is muted.

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  • CraigS Yes, I can do exactly what you did perfectly well with NO replay template.  However, I do NOT play my replay without a replay template.  When you use a replay template (I've done it on two different computers), the mute does not work.

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  • Jeffrey Feldman said:
    I do NOT play my replay without a replay template. 

     But you didn't mention that. You must describe in a way that can be reproduced.
    Before we attempt to reproduce please include exactly how you configured your replay template and confirm both the OS and that you are using Wirecast 12.2 specifically. 

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  • CraigS I have a variety of replay templates that I've tried but it doesn't matter.  The mute does not work even if you use a template with no other content but the replay layer. I am using Wirecast 12.2.0 and Windows 10.

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  • Jeffrey Feldman Tested and confirmed that when using a Replay Template the audio is not muted.

    Fill out the form and reports this and note that I've confirmed this as well. We'll send you a case number and investigate a fix.

    Wirecast Support Form

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  • CraigS OK, thank you.  Will do.

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  • CraigS Just so you know, I had already started a support ticket earlier because I wasn't sure how easy it was to get answers on the forum.  The ticket number is: Case #00661117.  But I'm afraid the person seems clueless as they did not know what the Replay Template Shot was.  Then, he told me to create a clean document and try.  So, obviously, he never understood what I was saying or tried to see if in fact there was an issue.  Do you think there's any chance of getting a fix before the football starts next Friday?  Thanks for your help.

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  • Jeffrey Feldman said:
    they did not know what the Replay Template Shot was. 

    You can send them a response back using your case number that I've confirmed the issue. That way I can show them. It's very easy to confirm once you create the template.

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  • Thank you.  Will do.

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  • Jeffrey Feldman I'll check and confirm an investigation to fix happens. The case number helps me track it.

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  • That's great! Thanks for your help.

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  • Jeffrey Feldman You're welcome course. Already working with "the team" confirming the issue and writing up the start of the investigation.

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