h265 playback is garbled / green

Hi, I am seeing non-playback of an h265 mp4.  The audio will play but video just looks like the attached screenshot.  Video plays back in other applications (QTX, VLC), switch doesn't like it.

I am using Switch Pro 4.5.6 (licensed) on mac 10.14.6.  No more updates are availble for switch.

I have tried deleting the app/re-installing as well as holding shift and clearing all options.  I have searched the knowledge base and forum but haven't found any other reports.  Any ideas?  Switch on PC will play back the same file. 


This is not limited to a single file but seems to broadly apply to h265.

2replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 3 mths agoLast active
  • 2Replies
  • 9Views
  • 2 Following