Black Screen when Filter are used(10.0.4 on MacOS 12.2, M1 Max)

Hi all.

Since updating to macOS 12.2 and ScreenFlow 10.0.4, all of my video filters produce nothing but solid black. At first, I thought it was just when viewing the timeline, but then I noticed that it was nearly every filter's preview in the selection window.

Has anyone experienced this before, and do you have suggestions to fix it?

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  • I also have a new MacBook pro M1 and am experiencing the same issue with Screenflow Filters & Effects for Videos. I find that it is super hard to contact Screenflow support.

    I also have only Chroma Filter and everything else is black. I tried to import new filters and they import but are black also. Screenshots attached.

    How to contact the support and get a case number on this? 

    • CraigS Thank you for the quick response. I have updated my operating system to 12.3 just now and have all my filters & effects back. Yay!  

      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 8 mths ago
      • Reported - view

      Aki Stepinska Good to hear. I had a hunch that the issue was a combination OS and ScreenFlow so both needed to be updated. 

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  • 8 mths agoLast active
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