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Correct export setting

I import a normal youtube video into Screenflow - edit a section and when I export that section it has a thick black box around the edge and the video in the centre is reduced. No matter what setting I try to export it stays in the reduced format. If there is an obvious answer would much appreciate

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view

    Makes sure your YouTube video, ScreenFlow Canvas, and Export aspect ratio (and ideally pixel dimensions) match. I'd need to know what those were to make specific suggestions though.

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  • Thanks for your reply! -  But there are too many terms there that I am unfamiliar with how to access or use.

    Is there perhaps a Screenflow instructional video which you could hook me up with?

     

    .. PS Thinking about it further.. if I could just let someone see my screen  via Zoom we  could solve this in 30" .. dont know how possible that is via the Forum or other means..

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      adamgharmonica We have Export Tutorials but you're asking about a specific workflow. 

      If you have Premium Support we can do remote access.

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  • Thanks Craig! I have just purchased Premium Support

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 5 mths ago
      • Reported - view

      adamgharmonica 👍

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  • 5 mths agoLast active
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