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Webex Meetings V. 40.8.6.2 Not seeing Virtual Cam 14b

Anyone successfully using 14b with Webex?  I can't get Webex to see the virtual camera.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view

    What OS?
    If it's specific to Webex perhaps they made a change which would mean it's not specific to the beta. As per my test Wirecast 14 Beta Virtual Camera does work.

    Tested
    Wirecast 14 Beta
    Canvas 1280x720 Virtual Camera started
    WebEx Meetings 40.8.6.2
    macOS 10.14.6
    No Virtual Camera
    Wirecast 13.1.3
    No Virtual Camera

    on macOS this is not a Beta issue.

    Tested
    Wirecast 14 Beta
    Canvas 1280x720 Virtual Camera started
    Zoom 5.2.1
    macOS 10.14.6
    VIrtual Camera works

    14 Beta on macOS Virtual Camera is working.

    Virtual Camera working in 14 Beta. Issue seems to be WebEx's not Wirecast.

     

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  • I'm running MacOS 10.14.4, Zoom is no issue.  Since you too had an issue with virtual camera not working in. Webex, I'll send them a ticket.

    Thanks!

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 2 yrs ago
    • Reported - view
    Jeff James said:
    Since you too had an issue with virtual camera not working in. Webex, I'll send them a ticket.

     They may have done something. It was broken in Zoom for a bit but Zoom did the fix. Skype and Teams recently broke as well so they'd have to issue the fix as well. Some of these companies are making security changes and it may take them a bit to make virtual devices secure again. When it breaks, it breaks for other virtual device programs as well. I have Newtek NDI Virtual Input on my computers and that didn't show in WebEx either.
     

    Our internal reference for this issue is
    WIRE-17267
    It's Mac-specific (no reports of this on Windows just as Skype and Teams are working there as well).

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  • I have a flag going up the Webex flagpole as we speak.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 yrs ago
      • Reported - view

      Jeff James 👍
      Being able to send a professional composited image and multiple shots to the programs has to be of value to them over limiting things to simple webcams.

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  • Having the same issue for months... This issue is related to the Wirecast virtual camera software applications stopped working because the webcam drivers they use are not signed by Apple, and thus cannot be loaded by the Cisco Webex Meetings Desktop App along with ALL Apple apps (eg. Facetime).

    This is NOT a Webex issue and an issue due to Wirecast not appropriately having a signed driver with Apple.  Wirecast support has responded with a disappointing response stating they do not support these apps... I have been using Wirecast for YEARS with these apps with PAID support!!!!  Truly disappointing Wirecast pointing figures to the other vendors since sharing this information with support!!!

    The following "virtual camera" are still NOT working

    - Apple Facetime desktop app = Version 5.0 (3080)

    - Cisco Webex Meeting does not work = Version 40.9.8.3

    Documented Issue.

    https://help.webex.com/en-us/WBX9000032849/Virtual-Camera-Driver-Stopped-Working-After-a-Site-Upgrade

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Jimmy Gadget 

      from our developers
      When WebEx turned on the "hardened runtime", they disabled loading 3rd party code into WebEx - therefore our Virtual Camera driver will not work.  Nor will any other 3rd party driver. Only WebEx can fix this issue

      Our virtual webcam driver is signed. Webex stopped support for all virtual webcam drivers.

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    • Jimmy Gadget FaceTime doesn't support any camera apart from their own. Even other external cams (physical) ones are not supported anymore.

      MacOs 10.15.x

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Jimmy Gadget said:
    This is NOT a Webex issue and an issue due to Wirecast not appropriately having a signed driver with Apple. 

     Our drivers are signed which is why they work in Zoom. 
    Note
    Virtual camera software applications and drivers are no longer supported by Webex Meetings and the Webex Teams app.

    Webex is no longer supporting any virtual camera software. Only they can fix that.

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  • Thanks for the response... Does this also explain why Wirecast no longer WORKS with APPLE Apps (eg Facetime) as well? 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Jimmy Gadget Apple "sandboxing." No virtual cameras work with Apple apps for security reasons. In fact one requirement by Apple is the "signing" (certificates) which we do and Zoom implemented which is why Wirecast Virtual Camera works with Zoom. Some developers respond to the security requirement compliance by doing the equivalent sandboxing.
       

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    • CraigS Thank you for the clarification and open transparency where this is not directly a Webex issue but more of an Apple MacOS security issue.

      Just want to clarify, I am a huge Wirecast fan & paid support users for a number of years.  I am just looking for answers/solutions to continue using Wirecast on a Mac and hopefully educate others.  Its clear that Mac users are frustrated.

      Based on Apple’s documented hardened runtime within MacOS, by default 3rd party plugins are blocked by the using app unless the app is approved by Apple's runtime. Currently Apps like Webex and Apple Facetime are following security compliance with MacOS. Where other apps like Zoom is not following Apple security protocol as you stated "sandboxing" to circumvent Apple's security.  In general, when Apps update their code it could break the Wirecast virtual cam anytime. For example Zoom, Teams, Apple, Webex updated their apps to become security compliant earlier in 2020 that prevented virtual cameras, then some reverted back "sandbox" because they were out of compliance with Apple MacOS security policy.  To this end Wirecast developers are asking App developers to fix this by requesting them to become NONE COMPLIANT to Apple’s  hardened runtime security policies.

      Overall, the problem is with CoreMedia DAL plug-in that Wirecast uses on MacOS.  Apple is moving away from that architecture entirely.  Believe Wirecast users are in a stalemate, unless Wirecast develops an alternative for this plug-in (work other 3rd party virtual cams) or work with Apple to have it signed as a validated driver w/ the hardened runtime.  Understand this may not be an easy task, but hoping Wirecast has roadmaps to address either. Without this the virtual camera feature within Wirecast will become obsolete. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Jimmy Gadget said:
    Where other apps like Zoom is not following Apple security protocol as you stated "sandboxing" to circumvent Apple's security. 

     Zoom is in compliance as signed apps (such as Wirecast) can use virtual camera with it. WebEx could go the same route as Zoom but they chose not to. If you check your security settings when you install Zoom they are a signed developer. 

    Apps through the Mac App Store have the sandboxing standards though but neither Zoom or WebEx (or Wirecast) are distributed through that. They are all signed apps and they can allow other signed apps access. Zoom does, WebEx doesn't. 

    Jimmy Gadget said:
    Apple is moving away from that architecture entirely.

    Apple is moving away from .kext. Wirecast will have a compliant driver with 14.1 as ScreenFlow has had since version 7.3.

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    • CraigS Zoom was in the Mac App Store but kicked out summer 2019 for bundling a webserver with their software to circumvent Safari security.

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  • I'm in discussion with Webex to see if this can be remedied and Webex getting support back for virtual cams.

    No promises but at least they are willing to discuss this.

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    • Jean-Pierre Kousz
    • Computer scientist / producer live streams
    • JeanPierre_Kousz
    • 1 yr ago
    • Reported - view

    To activate Virtual Cam in Webex you can use:

    codesign --remove-signature "/Users/xxxx/Library/Application Support/WebEx Folder/Txx_xxUMC/Meeting Center.app"

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  • We have tested this with the latest Cisco Webex Meetings 41.3.3.8 and Wirecast 14.1.1

    fix:

    - login to your Webex site (as admin)

    - choose "site administration"

    - go to site options

    - ctrl+f or CMD+F for "virtual camera"

    - activate this option "allow Mac users to use virtual cameras with validated libraries"

    Note: it seems there is a bug that switches this option around, deactivating activates it and vice versa, at least on our Webex site, if that's on your site too, this may require a check if it still works after a bug fix has been installed (Webex site software not your local app)

    - this is for MacOS 10.14 and later only

    - scroll down and hit "Update"

    That's it.

    And yes Windows users don't have to do this, this is Mac specific.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Andor and Deborah Demarteau Thanks for reporting that! 👍

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    • CraigS your welcome.

      If somebody on here can confirm our finding of the option working opposite to what it's label suggest, I'd be happy to feed that back to Cisco as well.

      Next to anybody reporting this as a bug too obviously.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Andor and Deborah Demarteau Hopefully someone with WebEx account can confirm this.

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