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Title Cards Crashing Screenflow

Hi I'm on SF Version 10.0.5 (31892)

I'm on Mac oSMontery 12.4

Everytime I try to change the colours of title cards it crashes. It's in existing and new documents.

 

Rebooted - no joy.

 

Cleared cache and rebooted still no joy.

 

Anyone else having this issue? Any ideas?

 

Thanks!

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  • Thanks but It's hard to see all the steps in the video.
    It's not crashing according to your video. It's hanging. Be careful with those descriptions as hangs and crashes are very different.
    Is this a new document or opened from an older version of ScreenFlow?
    What model Mac specifically (as it might be CPU/GPU related)?
    Can you give a step-by-step with a specific title card we can test?

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  • Thanks for the reply!

    https://drive.google.com/file/d/1Gf3aSGaOgclSf6NhSZIIeQh5berCLcqb/view?usp=sharing

    Here is an updated video. On a new document it works, but on an existing document, it doesn't. It won't crash, at least I've not waited to check, but it hangs for good. 

    MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports

    Any title card has the same effect. 

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  • Eric Brünjes said:
    On a new document it works, but on an existing document, it doesn't.

    I'm not sure what you mean by "existing document." Were these documents created in a previous version (what version)?

    Eric Brünjes said:
    Any title card has the same effect. 

    So all titles had this issue?

    It sounds like some documents became corrupted. 

    Your video is confusing because you show that you can't change the color of a previously created document. Then it shows a possible hang when trying to change color of multiple titles at the same time.

    We need a very clear set of steps to reproduce the issue. 
    Please list step by step as if you were instructions, someone. If a technician has to make guesses or assumptions they may not be able to reproduce the issue. It's difficult because we have no other reports of this. 

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  • What I mean by existing document is this screeflow project I made in December. When I'm editing it now, it crashes / hangs when editing the colour of the title cards. I'm not sure what version of screenflow that was but is there a way to check?

    It crashes hangs when I try to change one but also when I try change all. 

    Is this video a bit clearer? Seems like it's WHITE that's causing the issue. 

    https://drive.google.com/file/d/138eqiqJMyjlv0fx2ambdYth6g9gsuhFQ/view?usp=sharing

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Eric Brünjes As your example shows it's hard to figure out the pattern to reproduce the issue.
      Is it really just when switching RGB to Grayscale slider (white)?
      Can you reproduce the issue or is it always intermittent?

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Eric Brünjes 
      Create Title
      Save Document.
      Quit ScreenFlow
      Start ScreenFlow
      Open Saved Document.
      Select Title
      Select Color box to change.
      Go to Grayscale slider and change.
      ScreenFlow hangs when trying to playback the file.

      I was just able to reproduce it on
      M1 13" MBP
      Monterey 12.4
      ScreenFlow 10.0.5.
      Started Investigation FLOW-11509


       

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Eric Brünjes Great. That helps. Did similar to that video and beachball immediately when I tried to play.

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  • great! Hopefully you can assess what's going on here. I'll workaround the issue for the time being. Thanks for your help

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Eric Brünjes Thanks for helping us find the reproducible patterns. That helps immensely. 

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  • good to know for future!

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Eric Brünjes We'll work on fixing this of course.

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  • great! I only checked white but no doubt you'll do a thorough look through of other colours. Cheers!

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