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Rendezvous RANDOM sound issues

In the Rendezvous platform, we are experiencing random inability for some participants to hear others.  Person A can hear person B and C but B cant hear C or C can't hear B.  Why is this happening??

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  • Have you updated to Wirecast 14.1.1 Windows or 14.1.2 Mac?
    We fixed some of the issues in the recent updates.

    When you say B can't hear C can they hear A?
    When you say C can't hear B can they hear A?
    What about the hosts? Can they all hear the host? Can the host hear everyone?

    If a guest can't hear anyone it could be an issue with their monitoring for example.
    That's why we need details including the host's audio.

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  • Hi, yes Im on 14.1.2 on Mac.  

    Both B and C can hear A. 

    A  can hear B and C. 

    If there is an A, B, C and D...it may be where D can hear A and C but not B. 

    Its very random who cant hear who and not consistent across all users. 

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  • Yes, as the host of the platform I can hear everyone.  I am not counting myself in the A-D.  Those are my guests in the platform. 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      Michelle Johnson 
      When you say this is random do you mean some sessions work as expected and some sessions don't?

      Some guests, if the user may have a local firewall issue and those guests are routed through our proxy server. Those guests would have  "P" next to the user's name. Have you seen this on any guests experiencing the issue?
       

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    • CraigS Hi Craig, I have not seen that (P) in the panel I had today no.  I mean random in that there is no apparent rhyme or reason to who can hear whom. The system doesn't know who the 'moderator' is, but the moderator tends to be heard by all while the panelists don't all hear each other.    In the panel today, Stephen couldn't hear Maria and Caroline.  Maria couldn't hear Stephen and Caroline.  Genevieve could hear everyone and Heather could hear everyone. 

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  • @CraigS Here is the audio so you hear how each person sounds. Maybe the issue is clearer to you based on experience....

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 3 mths ago
      • Reported - view

      Michelle Johnson 

       So far in our investigation:

       

      • The issue only for Firefox guests, where some of them could not hear other session guests.
      • Switching remote audio mute button for not hearable guests, makes the audio work. The remote audio mute button has a reversed logic in that case. When button shows un-muted state, the remote guest is not hearable and when muted, it can be heard.

      If you see this issue again please test this. 

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  • Michelle Johnson said:
    The system doesn't know who the 'moderator' is, but the moderator tends to be heard by all while the panelists don't all hear each other.

     Sorry but I don't understand this. Rendezvous knows who the host is.

    Michelle Johnson said:
    I mean random in that there is no apparent rhyme or reason to who can hear whom

     That's not a Rendezvous screen shot. We need to look at issues in Rendezvous Dashboard. If you're having issues or monitoring through other software we can't troubleshoot that.

    Eliminate all third-party software. We can only test Rendezvous and you don't need to be live streaming to test Rendezvous.

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  • Michelle Johnson said:
    The system doesn't know who the 'moderator' is, but the moderator tends to be heard by all while the panelists don't all hear each other.  

     The problem is the terminology doesn't relate to the program. There is a host which is the computer that creates the Rendezvous Session. It's the Wirecast computer.

    The Host sends their audio to the guests. 
    The guests send their audio to the host.
    If the guest doesn't hear the host they may not hear other guests. Any guest can have a monitoring problem if they don't set up their computer's monitoring correctly.

    First, you must establish the guests can hear the host (Wirecast computer).
    If they can, then their monitoring is working correctly.
    Second, you must determine if the Host (Wirecast) can hear the other guest in the Rendezvous Dashboard.
    Unless we establish a baseline function we can't troubleshoot.
     

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  • Can I ask about Rendezvous guests hearing popping sounds from me, the host?  The live audio output from me to the world sounds just fine, and it's only the Rendezvous guests hearing popping sounds from my audio. 

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    • Will Johnson What version of Wirecast are you using and on what platform (Mac or Windows)? Does the audio popping sound occur with every Rendezvous session? Does every guest hear the audio popping sound? If you setup a Rendezvous session with a guest on the same network as Wirecast does that guest hear the audio popping noise?

      Are the guests connected peer-to-peer or through a proxy server (look for the "P")? Do the guests have sufficient internet bandwidth (4-5 mbps for 1-2 guests, 5-8 mbps for 3-4 guests,  6-10 mbps for 5-7 guests)? What web browser and OS are the guests using? These and more could all be a factor.

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      • Will Johnson
      • Designer
      • Will_Johnson.1
      • 2 wk ago
      • Reported - view

      Robert P Thank you for replying.

      All of the guests hear the popping and no "P" shows for any guests.  Each guest is on local wifi or connected to a router via network cable, with good bandwidth.  I've requested that all guests use Chrome when connecting. All guests are on Windows. I'm the only one on Mac.

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    • Will Johnson  If you have another computer or iPhone, try setting up a Rendezvous between those and your Wirecast system.  I'm curious to know if you hear the audio popping on a local network connection. Start with an empty document with no shots and go straight to the Rendezvous Dashboard.

      Also, it appears you have multiple choices for the audio input in the Rendezvous Dashboard audio input menu. Have you tried some of the other audio inputs? Do any others exhibit the audio popping that the "USB Audio Codec" does? Also, what is the make and model of the "USB Audio Codec"?

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 13 days ago
      • Reported - view

      Will Johnson Are you (or the guests) using any Bluetooth headsets or mics?
      If so, try having everyone (including yourself) switch to direct wired (USB for example) for monitoring and mics. This in addition to Robert's tests of course.

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