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Problem with Audio

When I record presentations from Teams using ScreenFlow 9, I'm getting an echo.  The audio from the app is being recorded in the same clip as the video, but it's also being recorded in the same clip as my audio.


• MacBook Pro 15in, Late 2013
• macOS Mojave v10.14.6
• ScreenFlow v9.0.7 (31680)
• earbuds/mic connected via headphone jack
• Scratch disk location - Startup Volume
• Free hard drive space - 175GB
• Number of Monitors - 2, Apple 27in Thunderbolt Display, Built-in Display(15in) 
• Complete Export settings - N/A 
• Step by step workflow 
Launch app, Configure Recording to record desktop from Thunderbolt Display, Record Audio from External Microphone, Record Computer Audio
• What you are recording - MS Teams
• Error messages - N/A
• Visual or auditory description of the issue. Attach screenshot if you think it will clarify. 
Audio from Teams app was not being recorded properly.  Switched Teams to use virtual audio capture, now audio is in built-in mic clip and video clip.  My audio is in Built-in clip only.  Need Teams audio to only be in same clip as video.

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  • Does anyone have any suggestions for how to separate the audio tracks?

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  • Teams though is one app and guests may not be split. 

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  • No, not looking to split them, just my audio and their audio.  I was running into an issue where only my audio would be recorded occasionally.  I changed the audio output per the posts here, so now I consistently get the audio from whoever else is on the call, but now I am getting one track with their audio and the video and a separate track with my audio and their audio.  I am trying to have my audio in one track and everyone else in the other so that I can control my mute easier.  In the clip below, it shows me speaking, in the top, then when the other speaker starts, you can see that on the bottom and top both.  If the new version is out, I will try the it and see if that helps and let you know.  I checked for updates earlier and it wasn't detecting an update available.

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  • Ah, I think I know why I wasn't seeing the update.  It's for Catalina and Big Sur only.  I'm considering attempting to update to Catalina, but probably won't go to Big Sur if I can avoid it due to the age of my MBP.  I'm counting the days until Apple releases the new MBP models. 🥺

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  • So...I did a thing.  I upgraded to Big Sur, mainly because of the APFS Time Machine option.  I also upgraded to the latest version of ScreenFlow.  See attached photo.  The top stream is labeled "Built-In Microphone", next is Screen Recording, then two streams for Teams audio.  The top Teams stream is the other caller's audio, the second is the app audio, i.e. the ringing of the incoming call, etc.  The Teams call audio is still being recorded on the 'Built-In' stream, along with the Teams stream, so I'm getting duplicate audio.  If I mute myself, then it doesn't record my audio, but it also doesn't record the Teams audio on that stream, so it doesn't duplicate the audio.  I want the Built-In Mic to only record my audio, that way, if I mute, it only mutes me from the recording and if I'm talking with someone, their audio isn't duplicated/echoing.

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  • John Halter said:
    The Teams call audio is still being recorded on the 'Built-In' stream

     Do you mean the built-in microphone? Do you have that in both ScreenFlow direct and in Teams? Perhaps that's the issue. I'm not sure why the built-in mic would record Teams unless you're monitoring with speakers.

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  • I use earbuds w/ a mic.  The audio from that mic is reported by ScreenFlow as "Built-In Microphone".  

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  • Here's a screenshot of the Sound Prefs pane and the ScreenFlow Configure Recording panes.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 days ago
      • Reported - view

      John Halter Thanks for that.
      Since the issue might be related to monitoring (as monitoring goes through system sound) as a test try using wired headphones out of the headphone/speaker jack and reboot the computer. 

      I wonder if the issue is related to using a microphone port that doubles as a headphone port?

      What Mac model and what are all the ports on it?

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    • CraigS The earbuds I use are wired and have the in-line mic, similar to Apple's wired earbuds.  They are plugged into the headphone port on the side of my MBP.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 days ago
      • Reported - view

      John Halter Perhaps it's the inline mic in the earbuds impacting it. Please try something else hardwired without mic for monitoring.

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