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NDI source not connecting in Wirecast 15.1.2

I am in the process of setting up our new streaming computer but am having difficulty with our NDI source from ProPresenter 7 to connect with Wirecast. We are using NDI to send the lyrics to lower-thirds onto our Wirecast broadcast.

I am able to see the source (as well as NDI Scan Converter and NDI Test Patterns) in the NDI Video Monitor on both the sending (ProPresenter) and receiving (Wirecast) computers.

I am running the latest versions of Wirecast (15.1.2) and ProPresenter 7 (7.10.2), as well as the newest version of NDI Tools available on the NewTek website (5.5.2.15).

They are on the same network and subnet mask. Firewall is off.

iMac specs for ProPresenter computer: Mac OS Monterey 12.6, Retina 4K, 21.5 inch, 2017, 3.6 Ghz Quad-Core Intel Core i7, 16 GB 2400 MHz DDR4, Radeon Pro 560 4 GB

Mac Studio specs for Wirecast computer: Mac OS Monterey 12.6.1, Mac Studio 2022, Apple M1 Max Chip, 32 GB RAM

I'm at a loss on why it won't connect in Wirecast. This is what it shows when we try to connect any NDI source (see attached photo)...the status just says Connecting... and doesn't do anything when I click on Reconnect. It does the same when I try to pull in the NDI Scan Converter and Test Patterns. But all three work fine in NDI Video Monitor.

Any suggestions you can provide to help us get over this last hurdle in setting up our new streaming computer for Sunday would be so helpful (we have previously streamed through Wirecast on an Alienware PC before switching to the Mac Studio).

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 mths ago
    • Reported - view

    Reboot the Wirecast computer.
    Then reset Wirecast Preferences. Help menu > Send Support Information, use the Reset Preferences button. Start a New Blank Document and see if Wirecast can connect with NDI Scan Converter.

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    • CraigS OK, I rebooted the computer and reset the Wirecast Preferences. Started a new Blank Document and added the NDI Scan Converter and while it took several minutes, it did eventually connect. I tried to connect my NDI Source from ProPresenter and it sat there for a while (over 5 minutes). I closed it out and opened a new Blank Document and added the ProPresenter NDI Source again, and it took a little over three minutes, but it finally connected. I'm unsure why it is taking so long to connect - it was almost immediate on our last computer.

      We are running off fiber, so our speeds are all great.

      On our last computer (the Alienware), we did have issues with NDI disconnecting in the middle of the service and giving us the red question mark with the circle around it. This was starting to happen every Sunday. 

      I will continue working on it in the morning when I'm at the office (I am using remote access since it's almost midnight) and see if it will connect quicker than what it did. Any other suggestions since this seems to work now but at a much slower pace than we are accustomed to.

      Thanks so much for your problem solving!

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 3 mths ago
      • Reported - view

      Stacy Ramsey Interesting that the connection is working but takes that long. Do see about creating a New User Admin account. Perhaps something in the user account is slowing it down for Wirecast specifically. At least now you can get it going though.

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    • CraigS Tried creating a New User Admin and got the same results. And after 5 minutes of waiting, the NDI source still can’t connect. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 mths ago
    • Reported - view
    Stacy Ramsey said:
    Mac OS Monterey 12.6.1, Mac Studio 2022, Apple M1 Max Chip, 32 GB RAM

     I have the same system as yours and NDI Tools 5.5.2.15 and Scan Converter shows up immediately in Wirecast so it may be either the document or a system or account setting.

    If my previous instructions don't fix it then create a New User Admin account on that computer and test in the New Account.

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  • CraigS OK, so my NDI source finally showed up around the 20-minute mark. Under NDI Source Properties, it would continually go from Connecting...to Receiving...to Not Connected. And then start over. When it finally held, this is what it had (see images). 

    I don't understand why it is taking so long across our network. We are hardwired, AT&T Fiber, 924.24 Mbps down, 940.11 Mbps up.

    I closed out Wirecast after it finally found the NDI source. And reopened the saved document and now I'm in the same holding pattern again...and it finally opened again after 15 minutes or so.

    Really not sure what else to do, but I know we can't have a 15-minute connection time and just hope it will work on a Sunday morning. 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 mths ago
    • Reported - view
    Stacy Ramsey said:
    I don't understand why it is taking so long across our network. We are hardwired, AT&T Fiber, 924.24 Mbps down, 940.11 Mbps up.

     Keep in mind that's the internet connection. That's not your network. Perhaps you have a lot of traffic on your local network. Other people using computers tie up your network and use bandwidth. 

    Another thing to check is Wirecast > Preferences > Advance >Enable ONVIF...
    Make sure that's disabled or Wirecast could be searing everywhere for IP cameras.

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    • CraigS Thanks. I will check that out tonight. I’m hoping that would be it. We only had three other people on campus today, so it shouldn’t be a clogged up network and never had this issue when we were on the Alienware (but had a host of other issues). I’m glad that it finally connected at some point but does concern me that it’s taking that long to find it on our network. Will do some more digging in the morning and see if I can get it connecting more seamlessly before Sunday. Could the issue be the sending computer? Or anything I should check on that end? 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 mths ago
    • Reported - view
    Stacy Ramsey said:
    Could the issue be the sending computer? Or anything I should check on that end? 

     If Newtek Video Monitor sees it quickly on the Wirecast Mac Studio it's likely sending OK. Wirecast is bogging down it seems. It's finding it but it's searching longer than it should.

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