0

Screenflow Scc. file corrupted again

3 years since I posted about my corrupted file and yet again here I am with another corrupted file, Screen flow crashed and my work is now corrupted.

After 3 years I am wondering if there is any programs which will sort this problem out I.E uncorrupt my file & make it work with screenflow.

if Not, Is there an alternative program to screenflow which saves your files while recording.

Cheers

13replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    L stevens said:
    Screen flow crashed and my work is now corrupted.

     Please describe the circumstances of the crash in detail including ScreenFlow and OS versions and hardware used. We'd like to avoid the crashes. ScreenFlow records using a proprietary system which includes metadata from the OS and GPU so only ScreenFlow can determine if the file can be recovered.

    Our Telestream Wirecast program records in standard H.264 .mp4 or a couple of common MOV codecs in which may recover all but the last 20 seconds. This does not recording any screen metadata and does not edit (you can edit the files in ScreenFlow though).

    Like
    • L stevens
    • L_stevens
    • 1 yr ago
    • Reported - view

    Hello,

    MacOS Catalina

    Version 10.15.7

    retina 13 early 2013

    up to date screenflow software

    Just recording and 40 mins into my work and it crashed, I.E camera frozen and screenflow unresponsive.

    Checked wirecast but I need a program which records webcam and my desktop for my work.

    Would be nice if you had a pick of record formats on screenflow i.e Mp4, Even if it offed less editing, so long as I get to keep my work.

    Is there no way to get my file back?,

    one time 3 years ago I had a corrupted file and I just kept opening it on scren flow and it worked. But no luck on this file so far..

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    L stevens said:
    up to date screenflow software

     9.0.5 or 9.0.6? It may make a difference. The latter doesn't show up as an update (yet) but it's the current version.

    L stevens said:
    Just recording and 40 mins into my work and it crashed, I.E camera frozen and screenflow unresponsive.

    Please clarify, Frozen and unresponsive is technically not a crash. A crash is when the program quits.

    How much free drive space? How much RAM?
    Given it happened 40 minutes in that may indicate something going on in the computer as ScreenFlow is performing an ongoing function (recording) and not an immediate action. 

    L stevens said:
    Checked wirecast but I need a program which records webcam and my desktop for my work.

     Wirecast does that but you'd have to hide the interface unless you had a two monitor setup.

     

    L stevens said:
    Would be nice if you had a pick of record formats on screenflow i.e Mp4,

     That wouldn't record any metadata for most of ScreenFlow's functions. You could recording using Quicktime and import and edit in ScreenFlow.

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    L stevens said:
    Is there no way to get my file back?,

     You can import the .scc file from the temp location. It's not clear what you tried.

    Like
  • I'm left with a large .scc file that it says is corrupted. I couldn't get the recording to stop. i would choose "stop recording" over and over from the pulldown menu, but it wouldn't stop. so I force quit Screenflow, hoping it would do that thing where it asks if you want to recover a recording when you first open Screenflow, but it didnt'. I tried to open the .scc file with Screenflow, and it gives me an error message. 50 minutes gone.

    Like
  • You guys are so incredibly unhelpful and practically hostile to users who've had this issue. It's astounding. When a user is teaching a class, recording a training session, etc., they may not have the attention to give to every detail of Screenflow barfing and leaving them with nothing but a giant .scc file which is, apparently, a completely worthless piece of crap. How about you just fix the software or implement some kind of recovery tool and stop putting the onus on your users to figure out what went wrong? Man, just awful customer care.

    Like 1
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Suzanne Raphael  

      Like
    • Suzanne Raphael yeah, like it's our fault for being an incompetent user...haha...ack

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Todd Burns Nearly every program, recorder, camera, etc. has the potential for corrupted recordings. Users do need to be mindful during setup. Things can still fail outside of anyone's control because of factors outside the program recording. We've incorporated a recovery tool that should help.

      Like
  • Suzanne Raphael

    Hi Suzanne, I'm very sorry to hear about your frustration with ScreenFlow - I understand how aggravating data loss can be. 

    We actually have implemented a manual recovery tool for corrupted .scc files in ScreenFlow 10. If you hold the Shift key and open the Help menu in the top menu bar, there is an option to 'Recover Screen Recording File'. This will attempt to recover the selected .scc file on disk. 

    Please try this with version 10 and report back, thank you. 

    Like
    • Rory Maloney The Recover Screen Recording File is an excellent addition! It solved my problem, with one caveat: it sent Screenflow into "(not responding)", and there was no input other than the spinning beachball until it finished the operation. Perhaps have devs look into this?

       

      2020 27" iMac, latest OS, latest screenflow.

      Like
  • Spent $49, upgraded to v.10. Activated the recovery tool, Screenflow told me it had successfully recovered my 1.42GB recording, spitting out a 49KB file empty file. Also, in retrospect, there is no way that I ran out of hard disk space (4TB drive not even close to full). I must have seen the "out of memory" message and accidentally conflated to space v. RAM. My machine has 16GB of RAM, so if SF is managing memory the way it should, really seems that error shouldn't happen in the first place, but meantime—the recovery tool is not accomplishing anything.

    Like
    • Suzanne Raphael I'm sorry to hear that the ScreenFlow recovery tool did not recover your file. I'd like to have our ScreenFlow support team work with you to see what we can do to improve the recovery tool and understand how the recording was corrupted in the first place. Please fill out a support ticket so they can help ( http://www.telestream.net/telestream-support/screen-flow/contact-support.htm ).

      Like
Like Follow
  • 1 yr agoLast active
  • 13Replies
  • 188Views
  • 7 Following