PROBLEM OF ACQUISITION WITH WIRECAST AND MAGEWELL ACQUISITION CARD

I have a problem:
I can not capture a live video of a Canon eos 500d, on Wirecast, with a Pro Capture Dual Hdmi Magewell.

Currently I performed tests, with a mini hdmi-hdmi adapter, connected to the camera and two HDMI cables of 1.50 and 10 m, which arrive at the acquisition card.
The attempt to acquire, failed with both the 1.50 cable and the 10 m cable.

On Wirecast, trying to insert the acquisition, I get a red question mark in the preview window.

Where is the problem? And how can I solve it?

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