My Switch Pro 3 has just turned into a beta version!!
Hi Guys,
Woke up this morning and Switch is reporting my beta has expired. Did all the usual things. Restarted the machine. Re-downloaded the version from the site.
Alas nothing. You also can't get into it at all to report a problem.
We are on Yosemite any thoughts?
Rodney
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Were you a beta tester with a timed activation code?
If you have a paid pro license please go to Switch Preferences, License and re-enter your serial number and tell me what happens. -
Alas nothing. You also can't get into it at all to report a problem.
Sorry but I'm not sure what you mean. Licensed, unlicensed, beta should have
Report A Problem File..., Gather Support Information, Contact Support...
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Hi Guys,
I can't get that far.
Beta expired sign comes up and kicks me out.
Never was or have been a beta tester.
Just upgraded from V2 Pro about a month ago.
Rodney
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You're not alone. We have 7 Pro licenses that just stopped working, not able to open the application at all.
Contacted my sales rep, still no answer. If re-installing is the solution, how will it work with the licenses since we can't de-activate the now not working copies?
Niklas
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Have walked into the same situation. Got 7 licensed applications all showing the same error.
When the application starts the below window appears and can't be progressed from. We have tried reinstalling with no luck.
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Same problem here
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Hi All,
I have looked for the license file with no luck.
The advice I got from Telestream this morning was to start the application with the shift key depressed.
This allows you to select removal of preferences but it does seem to help on a Mac. Maybe its different on a PC.
Rodney
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On Windows search for Switch and look for .xml files and delete those.
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Working on finding out the cause and simplest fix for this issue. I'll post back with the solution.
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We're seeing this issue on our end. We're investigating. Thank you for your patience while we work to expedite a solution.
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We believe we've identified the cause. We're working on the fix.
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We're expediting testing of the fix.
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We've issued the fix.
Please download and install Switch 3.0.1 and reactivate if needed
Switch 3.0.1 -
Re-installed and verified. All good again.
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Niklas Hammarbäck Thanks for verification.
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I am having the same issues and I have tried the link above but can't log in, it doesn't reconise my log in details, have tried resetting but it also doesent recognise my email address to reset
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Geoffrey Sherring fill out the form and we'll get you the file
Switch Support Form -
Its now been sorted thanks
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You're welcome of course.
