Rendezvous and cellphones

I know how to connect my iPhone using the GoTo app locally. Question is how to bring in a cellphone into Rendezvous? Both iPhone and Android devices.

dave

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  • iPhone would still be Wirecast Go. It works with Rendezvous.
    for Android phones you'd use mobil Chrome on the phone.

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  • I have a question as I use Wirecast 9.0.1 and everytime I send out a rendezvous link no one on an iPhone can log in to my broadcast, EVEN AFTER they download and try to open up Wirecast Go. When they get the link that I send them, will it automatically open up in Wirecast Go? Otherwise, what is SUPPOSE to happen when they open up Wirecast Go? Please help and thank you. I can have people all day everyday log in on Android devices and computers with Firefox and Chrome, but iOS has given me ZERO lucks since this rendezvous has started. Please help

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  • Darren Smith let me go threw the steps today and i’ll post them here.

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  • Darren Smith said:
    no one on an iPhone can log in to my broadcast, EVEN AFTER they download and try to open up Wirecast Go

    There is one trap that is important when connecting to rendezvous. The link/url that is used to connect must be opened in Safari on an iPhone. If you send the link via Messenger for example, that will open the link in a mini browser that Facebook embedded into messenger. That app does not know how to pass the link to Wirecast GO, so it fails.

    If you MUST use messenger to send a link - get your remote user to cut and paste the link into Safari on their iPhone. That should get you going.

    GK

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  • Greg Kuhnert I believe that may have worked for me (when I do my next broadcast or test I will use what you mentioned before, but when I say I appreciate this, it is definitely an understatement!

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  • Greg Kuhnert have you reported to Telestream that sending Rendezvous link through FB Messenger does not open iPhone Wirecast Go? 

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  • Darren Smith How are you sending the Rendezvous link to your guests?

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  • CraigS I was sending people links through FB messenger. For the record, I sent it to myself on my iPad Pro and opened the link in Safari as someone mentioned earlier and it seemed to work for me. However, I had a couple of people download the Wirecast Go app and then try the link in the same manner I did and it still didn't work for them. Up until today, I've always just crossed my fingers and hope they had an Android device or a Windows computer with Firefox or Google chrome

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  • Darren Smith So the issue seems to be specific to FB Messenger and Wirecast Go on iPhone.

    Please report that immediately and post the case number as soon as you get it.
    Wirecast Support Form

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  • CraigS yes, that is correct. How do I go about reporting it?

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  • Darren Smith I posted the link above.

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  • CraigS  - This issue is a limitation of Facebook messenger, not of Rendezvous. If I remember correctly, this was mentioned by Andrew in one of his sessions - but I could be wrong. I dont think reporting this will help fix the problem.

    About the only thing we COULD do to help fix this, is to put a warning message in Wirecast letting people know that if they send it through messenger - it may not work...

    GK

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  • Greg Kuhnert Yes it is a limitation of Messenger. Sometimes reports can result in improvements in our documentation.

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