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ScreenFlow is no longer opening

Hi, I'm on a new 14" M1 Max MacBook Pro. I have the latest version of ScreenFlow (10.0.4) installed. When I go to open the app, the menu comes up, but the app doesn't fully load. Within a few seconds, the app stop responding and the only option I have is to Force Quit the app. But I can no longer do anything with ScreenFlow. 

Is anyone else having this problem? It just started for me yesterday. Before that, it worked fine. Please let me know if there's anything I can do to fix it.

Tech details:

  • Apple M1 Max, 32 GB, 10 Core
  • I have 311GB of available space, so that shouldn't be the problem.
  • Mac OS 12.2
  • ScreenFlow v10.0.4
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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 7 mths ago
    • Reported - view

    Sorry you're experiencing that. Let's see if this is a user account issue.
    In macOS System Preferences > Users and Groups, create a new User Admin account. Reboot and log into the new account and try to open it there. That will tell us whether this is a User and System issue.

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  • I'm experiencing the same issue with Screenflow (10.0.6). Creating a test account with admin privileges I was able to open it but I'd love to make it work on my main, I can't move all of my 100s of files to that test account now.

    ---

    macOS Monterey
    Version 12.3.1 (21E258)

    MacBook Air (M1, 2020)
    Chip Apple M1
    Memory 16 GB

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 mth ago
      • Reported - view

      Laurynas Keturakis Thanks for those details. That confirms the issue isn't system based or a general ScreenFlow bug.

      The three potential causes are: ScreenFlow preferences in the user account, macOS preferences or settings in the user account, a third-party app running interference.

      The first step is to reboot the computer. 
      Please go to forum private message for a utility of ours that will allow you to reset ScreenFlow.
      Reboot the computer again and go into the problem account and then start ScreenFlow.

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    • CraigS Thanks for these! Unfortunately, the issue still persists and Screenflow can't open. Any other approaches I could try? Reinstalling Screenflow didn't help either

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 mth ago
      • Reported - view

      Laurynas Keturakis Sorry ScreenFlow reset didn't work. That means the issue isn't with ScreenFlow's settings. Since it's just in one user account and not the other it may mean you have an issue with the User Account settings or a third-party utility specific to one account and not the other. The logs don't seem to indicate what that might be though as it's not a crash log.

      Next would be to try a "Safe Boot" 

      Start up your Mac with Apple silicon in safe mode
      On your Mac, choose Apple menu  > Shut Down.
      Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
      Press and hold the power button on your Mac until “Loading startup options” appears.
      Select a volume.
      Press and hold the Shift key, then click Continue in Safe Mode.
      The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.

      Verify your Mac started up in safe mode
      If you’re unsure whether your Mac started up in safe mode, you can use the System Information app to check the mode.
      On your Mac, choose Apple menu  > About This Mac.
      Click System Report.
      In the System Information app, select Software in the sidebar.
      In the System Software Overview, look at the value listed next to the item labeled Boot Mode.
      Safe: The Mac is using safe mode.
      Normal: The Mac is not using safe mode.

      Once you verify it's in safe mode, start ScreenFlow. 
      You might get Permissions requests or install audio driver requests. Ignore those and just see if ScreenFlow starts.

      BTW I'm see a lot of third-party software that, depending on their drivers and build issues, might interfere with ScreenFlow. If they run in the background in that user account they may be grabbing resources that ScreenFlow needs. They may be things that run in the background in your usual User Account but not in the New Account in which ScreenFlow starts as it should.

      Safe Mode might verify that.

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