Upgrading very old version error
I recently picked up a Mac that we used in a production back in 2018. It had Wirecast V5 on it. I updated the Mac to Catalina and moved Wirecast to the trash and installed the latest version that is supported by Catalina 15.0.3. When I try to open wirecast it gives me the error "preferences contains one or more presets configured with a codec wirecast no longer supports. Updating the presets to use H.264 for Video and AAC for audio and then it gives me an OK and closes. How can I remove these presets and get Wirecast to open?
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Try resetting Wirecast preferences. Wirecast Help>Send Support Information but instead click on the Reset Preferences button and restart Wirecast. Make sure you're using a new document.
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Craig - it literally won't let me open the program to get to the settings. When I click OK I get a Wirecast quit unexpectedly and I can Ignore it (closes program), report or reopen. No option works. It's like there's a preference file or something left over from V5 that is getting in the way. I deleted the App from the app manager and all it's enclosed folders. Thanks!
David
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David Anderson Do the following:
Go to Applications>Show in Finder. Right click on Wirecast>Show Package Contents>Contents>Resources>Support Assistant. Click to open
Then click on Reset Preferences button.
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BAM! Worked like a charm! Thanks for great support!
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David Anderson Great to hear! 👍
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