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Wrong library thumbnails

Hi,

I have this issue where the thumbnails are wrong within the library. More precisely, ScreenFlow often displays an audio thumbnail for a screen recording, and a video thumbnail (from one of the other screen recordings in the library) for audio recordings. Here is an example:

  

Here it displays an audio thumbnail for something that is actually a screen recording recorded by ScreenFlow itself. This happens very frequently and is a bit annoying.

From my limited testing, it appears that navigating away from this view and back to it resolves it. For instance, in this scenario I navigated to the iTunes Library and immediately back to the Media Library, and then the thumbnails looked as expected.

 

I have had this issue for years across major ScreenFlow versions and different physical computers. I just installed SF on a new MacBook that never had it installed before and the issue occurs frequently.

I am not sure if this has been reported before, but a quick search didn't yield any results. And since it has been happening for years between multiple versions, computers, etc., I suppose not.

This particular example is on ScreenFlow version 10.0.5 and macOS version 12.1 on an M1 Pro 14 inch MacBook Pro. Like I said, this has been happening for years so shouldn't be related to these specifics, but anyway... :-)

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 6 mths ago
    • Reported - view

    Sorry about that. Thanks for reporting this.
    We've been able to reproduce this. Investigation FLOW-9342

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  • Glad that you managed to reproduce it. Thanks for looking into it, I appreciate that! 🙂 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 6 mths ago
      • Reported - view

      Bo Andersen 👍

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 6 mths ago
      • Reported - view

      Bo Andersen Can you give us a small document that shows the issue before fixing it? The developers would like to have a look at a document in that state.

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    • CraigS Didn't see your message before now. I will try to reproduce this in a small document, as I usually work with fairly large recordings. I will get back to you ASAP.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 4 mths ago
      • Reported - view

      Bo Andersen Perhaps you can create a new small document that exhibits the issue.

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