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Wirecast 15.0.1 not working with AVerMedia HD Capture GC573

Hi, I'm using an AVerMedia HD Capture GC573 and just upgraded to Wirecast 15.0.1, the card no longer works, all I get is a green box.

This card has worked perfectly with all prior versions of Wirecast (I was running Wirecast 14 up until today, again, with no problems until I upgraded to 15.)

 

Attached picture shows the output of the card.... No settings change makes any difference.

Again, this card was working just fine (and still works in OBS and Wirecast 14)  until I upgraded to Wirecast 15 today....

thanks

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    • Roger Din
    • Roger_Din
    • 6 mths ago
    • Reported - view

    I have just one more info, these problems do not happen with wirecast version 14.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 6 mths ago
      • Reported - view
      Roger Din said:
      I have just one more info, these problems do not happen with wirecast version 14.

       Given all the issues you're having, some with no other user reports (no new Desktop Presenter or AverMedia issues) it sounds like you may be having an issue with your Wirecast 15 install.
      I suggest you use Wirecast > Help > Send Support Information > Reset Preferences button. Reboot the computer. Start Wirecast with a New Blank Document and test.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 6 mths ago
      • Reported - view

      Roger Din We have a build for you to test. Uninstall Wirecast and install the build. Link will be in forum private message to you. Confirm testing it and the results ASAP.

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    • Roger Din
    • Roger_Din
    • 6 mths ago
    • Reported - view

    I tested this new Wirecast build and it worked.

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    • Roger Din
    • Roger_Din
    • 6 mths ago
    • Reported - view
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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 6 mths ago
      • Reported - view

      Roger Din Thanks for testing and confirming. We'll work on getting the fix into the next update.

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    • liangmarco
    • liangmarco
    • 6 mths ago
    • Reported - view

    I have the same problem with my avermedia GC573, I hope the next version will be stable.my system is win 11

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 6 mths ago
      • Reported - view

      liangmarco As Roger notes, the beta he tested works so we should have this in the next update.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 mths ago
    • Reported - view

    Fixed in Wirecast 15.1

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  • 4 mths agoLast active
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