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Good day.
We are facing this problem after your last update.
Previously, three channels were launched without problems. And now we are getting a loss of frames. You can watch the video for yourself.
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Ilqar Please confirm you have updated to Wirecast 14.2.1.
It looks like you have having a problem with low frame rate in Playlist.
What version were you one when this last worked?
Please create a New Blank Document and import just one file. Do not create a Playlist. Play the file back in the Live area and see what it looks like.
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Yes, we have the latest version of the program.
Unfortunately, the problem was solved only by restarting the server and restarting all playlists.
We even tried to completely close and restart the program, but this did not help either.
There were no such problems before the update. -
Ilqar said:
Unfortunately, the problem was solved only by restarting the server and restarting all playlists.If it is working now perhaps that solved the problem. Sometimes updating to a new version may impact a document.
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WELL this can't go on forever. It would be logical for you to check the update file or release a patch.
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Ilqar Sorry but I'm not sure what update file you're referring to. I don't see any other user reports that match yours. Since you mentioned restarting fixed the issue it may have been with the document or the computer's resources needed for the number of files in your playlist.
I previously recommended you test with a New Blank Document and one file. In order to troubleshoot you'd should follow our instructions since we have no reports of this for us to test otherwise. I'd like to help but you have to follow our instructions.
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Hello. How I can download 14.0 version Wirecast.
Because we cant work with Wirecast latest version. So many error so many freeze. We need back to Wirecast 14.0-
Ilqar at this link under Previous Versions but I don't think that will fix the issue since there have been no major changes to Playlist.
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Regardless of the changes, these friezes occur. We just got tired of restarting the server every time. There were no such problems on the previous version of Wirecast. If we were, we would immediately write to you about them. After the update, friezes began to appear.
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Ilqar if you see the issue in the earlier version of 14 you install then it does mean something else changed.
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You misunderstood. There are no problems with the old version, or rather 14.0. Problems came out with the version update to 14.2.1
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Ilqar rolling back to 14.0 fixes the issue. You've confirmed this?
You may want to test 14.3 Beta to see if that fixes the issue as well.
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Not yet confirmed. We will check the work of version 14.0 at the end of the week.
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We have installed version 14.0 and will be testing to verify. If there are no problems, we will conclude that they were due to the update. And until a patch is released that fixes this bug, we will not update to the new version.
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Ilqar It's possible that the newer version of Wirecast may be having issues with some codecs.
Can you list the codec types/containers you are using and possibly how many of each? -
Ilqar The developers would like one of your source files so we can test on our system.
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CraigS
Hello.
We have been using files with this codecs for several years at Wirecast. By the way, with version 14.0 there were no longer those freezes and frame loss. -
Ilqar Thanks for confirmation on 14.0.
The developers would like one of your longer files to test with. -
CraigS
All of our files are over 1 GB in size. Let me think about where we can drop the file to download. Unsubscribe as soon as I do.
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Ilqar We can handle large files.
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CraigS Ok soon i wll send you link WeTransfer and you can download there some our files
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Ilqar Thanks for that. The developers will use for testing.
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CraigS
Hello. I want to note that we have been using the old version of the program for a long time. And it works just perfect. How are your tests going?
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Ilqar We've been testing 14.2.1 and can't duplicate the issue. We don't have other reports of this yet either.
How long does it take for the issue to show?
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