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Screenflow 10 crashing suddenly

I use an iMac Retina 4k (2017) with Big Sur 11.6.
I'd recently upgraded to Screenflow 9 and it was crashing repeatedly (similar to other threads - crashing but information was recoverable).

I upgraded to Big Sur and to Screenflow 10 to resolve the issue. 


Now, Screenflow 10 is crashing repeatedly (within one minute of me working on a document). As with Screenflow 9, it can detect and recover work. Any advice on what I can do to resolve this? 

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  • Are you doing anything specific when it crashes?
    Recording, importing, doing a specific action or callout?
    Are you using a new document or when created in version 9 or earlier?
    Are you importing files?

    Like
  • Thanks, Craig. I've been experimenting with it - I created new documents and accessed old ones.

    I've now successfully re-recorded, edited & exported a new audio-only document (when I tried to access the Screenflow 9 version of the recording, it kept crashing). I also successfully recorded my screen in another new test file. Both these files had no extra importing of any images/audio; they only had new recordings.

    The single action that always causes it to crash (in screenflow 9 and 10 files, with imported or only freshly-recorded elements) is when I add an audio filter AUPeakLimiter (I've been trying to recreate my style presets). As soon as I type anything into the Peak Limiter settings, it crashes.

    Like
  • Orlaith O'Sullivan said:
    The single action that always causes it to crash (in screenflow 9 and 10 files, with imported or only freshly-recorded elements) is when I add an audio filter AUPeakLimiter (I've been trying to recreate my style presets). As soon as I type anything into the Peak Limiter settings, it crashes.

     Thanks for that important bit of information.
    We'd like to see the crash log.

    After causing the crash do the following:
    Hold Shift key and go to Help Menu and Gather Support Diagnostics.
    Once you do that, attach the file here.
     

    Like 1
  • Great - thanks, Craig. 
    CraigS

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 3 mths ago
      • Reported - view

      Orlaith O'Sullivan Looking at the log there are no crash logs in there. Are you sure ScreenFlow is crashing?
      I do see an error log but no crash log.
      Can you post a screenshot of the crash popup window when ScreenFlow crashes?
      Perhaps you are seeing something other than an actual crash.

      Perhaps you can do a screen recording so the developers can see the steps and see what occurs (If you can't do the recording in ScreenFlow you may be able to use Quicktime's screen recorder).

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 3 mths ago
      • Reported - view

      Orlaith O'Sullivan The error log keeps pointing to MyPassport. Do you have that set up as your scratch disk and/or are you trying to save to that disk?

      Like
    • CraigS Hi Craig, ScreenFlow is quitting suddenly (which I think of as crashing) - there are no crash reports or pop up messages.
      I tried to record it in action but after it quit and I restarted it, the recording wasn't recoverable.
      I wasn't saving to MyPassport, and it's not set up as my scratch disk. I just ejected the disk to see if that made a difference, but the issue remains: I tried to enter a value in AUPeakLimiter and ScreenFlow quit.

      Like
  • CraigS Update - actually when ScreenFlow quit, it kept recording (which was why when I reopened it, it didn't tell me there was recoverable data). Here is the issue in action.

    Like
  • Thanks for the recording.

    Using the following attached tool just use the Reset ScreenFlow button and see if that has an impact.
     

    Like
    • CraigS Thanks, Craig - it didn't have an impact. I Reset ScreenFlow and restarted my machine. When I tried to add an AUPeakLimiter, ScreenFlow shut down without warning.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 3 mths ago
      • Reported - view

      Orlaith O'Sullivan I tested this in two systems following the steps in your video.
      ScreenFlow does not crash or quit.

      Try creating a New User Admin account and do a new recording and test in that account.
      That will let us know if there's something account specific that might be causing it.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 3 mths ago
      • Reported - view

      Orlaith O'Sullivan Would you be able to link to a document that shows this issue so we can test it on our systems?

      Place the document in a folder and zip it to ensure it remains intact for us to test.

      Like
    • CraigS Hi, I searched but can't find how to create a new user admin account - do you have a link you can share?

      Like
    • CraigS I just tried adding AUPeakLimiter to this new document and ScreenFlow quit. 

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 3 mths ago
      • Reported - view

      Orlaith O'Sullivan Thanks for that.
      Tested with 10.0.3 on Big Sur 11.6 and Catalina 10.5.7
      Your document works without issue for me.

       

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 3 mths ago
      • Reported - view

      Orlaith O'Sullivan Given using our tool and testing in a new user and your document works for us and, there are no other reports of this, it seems there may be something on your system causing this. Normally that would be revealed in a crash log but it seems you're not generating a crash.

      You could try once again to generate a crash log using the previously posted instructions and link to it here and we'll check it.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 3 mths ago
      • Reported - view

      Orlaith O'Sullivan 

      Please launch Apple Terminal. It's in Applications and Utilities folder.
      paste the following:

      /Applications/ScreenFlow.app/Contents/MacOS/ScreenFlow
       

      and then please post the output (you can save and attach it).

      Like
    • CraigS Thanks, Craig - I think you're right that it's not fully crashing, as it kept recording that time, even though the app seemed to quit.
      I opened an audio file and tried to add AUPeakLimiter. ScreenFlow appeared to crash.

      The output is:
       

      orlaithosullivan-oldmac@admins-imac ~ % /Applications/ScreenFlow.app/Contents/MacOS/ScreenFlow

      2021-10-19 10:27:07.557 ScreenFlow[9974:327945] +[NSSavePanel _warmUp] attempted warmup

      CoreData: fault: NULL _cd_rawData but the object is not being turned into a fault

      zsh: segmentation fault  /Applications/ScreenFlow.app/Contents/MacOS/ScreenFlow

      orlaithosullivan-oldmac@admins-imac ~ %

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 3 mths ago
      • Reported - view

      Orlaith O'Sullivan Thanks for that. I'll see what the developers have to say.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 3 mths ago
      • Reported - view

      Orlaith O'Sullivan Developers would like you to see if you can find a ScreenFlow crash report manually

      ~/Library/Logs/DiagnosticReports
      It would say ScreenFlow and end in a .crash
       

      They may be reported in Apple Utilities > Console and Crash Reports which will find the log if you select it and Reveal in Finder.

      Like
    • CraigS I checked both - no crash reports for ScreenFlow. What a puzzle!

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Orlaith O'Sullivan I wonder if something else is crashing and taking down ScreenFlow. Investigation FLOW-11321 continues.

      Are any other crash logs showing in Console DiagnosticRecports at about the same time?

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Orlaith O'Sullivan Terminal shows there should be a crash yet no log is generated.

      Just to confirm did you create the New User Admin account and test there as well?
      There may be an account-based issue.  Speculation may be there's a user account issue that may involve account permissions impacting the plugin or ScreenFlow.

      Like
    • CraigS Ah I knew there was something outstanding - further up in the chain I'd asked how to create a New User Admin Account. I'd searched but couldn't find how to do it. If you can send a link to a 'How To' I will do that and test it out. Thanks Craig.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Orlaith O'Sullivan 
       

      1. On your Mac, choose Apple menu > System Preferences, then click Users & Groups. ... 
      2. Click the Add button below the list of users.
      3. Click the New Account pop-up menu, then choose a type of user (admin in this case). ... 
      4. Enter a full name for the new user. ... 
      5. Enter a password for the user, then enter it again to verify. ... 
      6. Click Create User.
      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Orlaith O'Sullivan Developers are very interested in the New User Admin account test. Even if it crashes they'd like to know if a crash log is generated in the new account.

      Like
    • CraigS Thanks Craig - yes I've created a new user; I just need to re-start my machine and test it out. Will report back!

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Orlaith O'Sullivan 👍

      Like
    • CraigS Okay, the same issue happened with the new user account. ScreenFlow seemed to crash, yet kept recording (same as before - ffiile attached). I got an error message from Apple afterwards: 

      Process:               ScreenFlow [698]
      Path:                  /Applications/ScreenFlow.app/Contents/MacOS/ScreenFlow
      Identifier:            ScreenFlow
      Version:               10.0.3 (31849)
      Code Type:             X86-64 (Native)
      Parent Process:        ??? [1]
      Responsible:           ScreenFlow [698]
      User ID:               503

      Date/Time:             2021-10-27 09:30:23.297 +0100
      OS Version:            macOS 11.6 (20G165)
      Report Version:        12
      Anonymous UUID:        C7038090-D5CF-0C53-4208-AF530550E67A

      Time Awake Since Boot: 490 seconds

      System Integrity Protection: enabled

      Crashed Thread:        13  Dispatch queue: net.telestream.screenflow.audiowaveformqueue (QOS: UNSPECIFIED)

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
      Exception Codes:       KERN_INVALID_ADDRESS at 0x00007fded2ef6110
      Exception Note:        EXC_CORPSE_NOTIFY

      Termination Signal:    Segmentation fault: 11
      Termination Reason:    Namespace SIGNAL, Code 0xb
      Terminating Process:   exc handler [698]

      VM Regions Near 0x7fded2ef6110:
          MALLOC_LARGE             7fded2ede000-7fded2eef000 [   68K] rw-/rwx SM=PRV  
      -->
          MALLOC_LARGE             7fded2efa000-7fded2f4a000 [  320K] rw-/rwx SM=PRV  

      Thread 0:: Dispatch queue: com.apple.main-thread
      0   libsystem_kernel.dylib         0x00007fff203c22ba mach_msg_trap + 10
      1   libsystem_kernel.dylib         0x00007fff203c262c mach_msg + 60
      2   com.apple.CoreFoundation       0x00007fff204ef49f __CFRunLoopServiceMachPort + 316
      3   com.apple.CoreFoundation       0x00007fff204edb7f __CFRunLoopRun + 1328
      4   com.apple.CoreFoundation       0x00007fff204ecf8c CFRunLoopRunSpecific + 563
      5   com.apple.HIToolbox           0x00007fff287351f3 RunCurrentEventLoopInMode + 292
      6   com.apple.HIToolbox           0x00007fff28734f55 ReceiveNextEventCommon + 587
      7   com.apple.HIToolbox           0x00007fff28734cf3 _BlockUntilNextEventMatchingListInModeWithFilter + 70
      8   com.apple.AppKit               0x00007fff22cf6172 _DPSNextEvent + 864
      9   com.apple.AppKit               0x00007fff22cf4945 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1364
      10  com.apple.AppKit               0x00007fff22ce6c69 -[NSApplication run] + 586
      11  com.apple.AppKit               0x00007fff22cbae6c NSApplicationMain + 816
      12  net.telestream.screenflow10   0x00000001091874bd 0x108e5f000 + 3310781
      13  libdyld.dylib                 0x00007fff20412f3d start + 1

      Thread 1:: JavaScriptCore bmalloc scavenger
      0   libsystem_kernel.dylib         0x00007fff203c4cde __psynch_cvwait + 10
      1   libsystem_pthread.dylib       0x00007fff203f7e49 _pthread_cond_wait + 1298
      2   libc++.1.dylib                 0x00007fff20360d72 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 18
      3   com.apple.JavaScriptCore       0x00007fff374e6934 void std::__1::condition_variable_any::wait<std::__1::unique_lock<bmalloc::Mutex> >(std::__1::unique_lock<bmalloc::Mutex>&) + 84
      4   com.apple.JavaScriptCore       0x00007fff374eb3fb bmalloc::Scavenger::threadRunLoop() + 331
      5   com.apple.JavaScriptCore       0x00007fff374eaf89 bmalloc::Scavenger::threadEntryPoint(bmalloc::Scavenger*) + 9
      6   com.apple.JavaScriptCore       0x00007fff374edb17 void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_delete<std::__1::__thread_struct> >, void (*)(bmalloc::Scavenger*), bmalloc::Scavenger*> >(void*) + 39
      7   libsystem_pthread.dylib       0x00007fff203f78fc _pthread_start + 224
      8   libsystem_pthread.dylib       0x00007fff203f3443 thread_start + 15

      Thread 2:: com.apple.NSURLConnectionLoader
      0   libsystem_kernel.dylib         0x00007fff203c22ba mach_msg_trap + 10
      1   libsystem_kernel.dylib         0x00007fff203c262c mach_msg + 60
      2   com.apple.CoreFoundation       0x00007fff204ef49f __CFRunLoopServiceMachPort + 316
      3   com.apple.CoreFoundation       0x00007fff204edb7f __CFRunLoopRun + 1328
      4   com.apple.CoreFoundation       0x00007fff204ecf8c CFRunLoopRunSpecific + 563
      5   com.apple.CFNetwork           0x00007fff24996358 0x7fff24756000 + 2360152
      6   com.apple.Foundation           0x00007fff21277437 __NSThread__start__ + 1068
      7   libsystem_pthread.dylib       0x00007fff203f78fc _pthread_start + 224
      8   libsystem_pthread.dylib       0x00007fff203f3443 thread_start + 15

      Thread 3:: Dispatch queue: net.telestream.screenflow.transitioniconloader (QOS: UNSPECIFIED)
      0   libsystem_kernel.dylib         0x00007fff203c4cde __psynch_cvwait + 10
      1   libsystem_pthread.dylib       0x00007fff203f7e49 _pthread_cond_wait + 1298
      2   libCVMSPluginSupport.dylib     0x00007fff6bae88a6 cvmRequestFunctionPointerArrayWrite + 223
      3   GLEngine                       0x00007fff6bd1d06b gleSetVertexSubmitFunc + 107
      4   net.telestream.screenflow10   0x00000001095574cf 0x108e5f000 + 7308495
      5   net.telestream.screenflow10   0x00000001095573aa 0x108e5f000 + 7308202
      6   net.telestream.screenflow10   0x000000010954eef8 0x108e5f000 + 7274232
      7   net.telestream.screenflow10   0x00000001093f3a61 0x108e5f000 + 5851745
      8   net.telestream.screenflow10   0x00000001093f4743 0x108e5f000 + 5855043
      9   net.telestream.screenflow10   0x000000010941f1ed 0x108e5f000 + 6029805
      10  com.apple.Foundation           0x00007fff2126049f __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
      11  com.apple.Foundation           0x00007fff21260397 -[NSBlockOperation main] + 98
      12  com.apple.Foundation           0x00007fff2126032a __NSOPERATION_IS_INVOKING_MAIN__ + 17
      13  com.apple.Foundation           0x00007fff2125f5de -[NSOperation start] + 785
      14  com.apple.Foundation           0x00007fff2125f2af __NSOPERATIONQUEUE_IS_STARTING_AN_OPERATION__ + 17
      15  com.apple.Foundation           0x00007fff2125f182 __NSOQSchedule_f + 182
      16  libdispatch.dylib             0x00007fff2025a19e _dispatch_block_async_invoke2 + 83
      17  libdispatch.dylib             0x00007fff2024d806 _dispatch_client_callout + 8
      18  libdispatch.dylib             0x00007fff202501b0 _dispatch_continuation_pop + 423
      19  libdispatch.dylib             0x00007fff2024f887 _dispatch_async_redirect_invoke + 708
      20  libdispatch.dylib             0x00007fff2025c818 _dispatch_root_queue_drain + 326
      21  libdispatch.dylib             0x00007fff2025cf70 _dispatch_worker_thread2 + 92
      22  libsystem_pthread.dylib       0x00007fff203f4417 _pthread_wqthread + 244
      23  libsystem_pthread.dylib       0x00007fff203f342f start_wqthread + 15

      Thread 4:: com.apple.NSEventThread
      0   libsystem_kernel.dylib         0x00007fff203c22ba mach_msg_trap + 10
      1   libsystem_kernel.dylib         0x00007fff203c262c mach_msg + 60
      2   com.apple.CoreFoundation       0x00007fff204ef49f __CFRunLoopServiceMachPort + 316
      3   com.apple.CoreFoundation       0x00007fff204edb7f __CFRunLoopRun + 1328
      4   com.apple.CoreFoundation       0x00007fff204ecf8c CFRunLoopRunSpecific + 563
      5   com.apple.AppKit               0x00007fff22e7c23a _NSEventThread + 124
      6   libsystem_pthread.dylib       0x00007fff203f78fc _pthread_start + 224
      7   libsystem_pthread.dylib       0x00007fff203f3443 thread_start + 15

      Thread 5:: Dispatch queue: net.telestream.screenflow.transitioniconloader (QOS: UNSPECIFIED)
      0   libsystem_kernel.dylib         0x00007fff203c4cde __psynch_cvwait + 10
      1   libsystem_pthread.dylib       0x00007fff203f7e49 _pthread_cond_wait + 1298
      2   libCVMSPluginSupport.dylib     0x00007fff6bae88a6 cvmRequestFunctionPointerArrayWrite + 223
      3   GLEngine                       0x00007fff6bd1d06b gleSetVertexSubmitFunc + 107
      4   net.telestream.screenflow10   0x00000001095574cf 0x108e5f000 + 7308495
      5   net.telestream.screenflow10   0x00000001095573aa 0x108e5f000 + 7308202
      6   net.telestream.screenflow10   0x000000010954eef8 0x108e5f000 + 7274232
      7   net.telestream.screenflow10   0x00000001093f3a61 0x108e5f000 + 5851745
      8   net.telestream.screenflow10   0x00000001093f4743 0x108e5f000 + 5855043
      9   net.telestream.screenflow10   0x000000010941f1ed 0x108e5f000 + 6029805
      10  com.apple.Foundation           0x00007fff2126049f __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
      11  com.apple.Foundation           0x00007fff21260397 -[NSBlockOperation main] + 98
      12  com.apple.Foundation           0x00007fff2126032a __NSOPERATION_IS_INVOKING_MAIN__ + 17
      13  com.apple.Foundation           0x00007fff2125f5de -[NSOperation start] + 785
      14  com.apple.Foundation           0x00007fff2125f2af __NSOPERATIONQUEUE_IS_STARTING_AN_OPERATION__ + 17
      15  com.apple.Foundation           0x00007fff2125f182 __NSOQSchedule_f + 182
      16  libdispatch.dylib             0x00007fff2025a19e _dispatch_block_async_invoke2 + 83
      17  libdispatch.dylib             0x00007fff2024d806 _dispatch_client_callout + 8
      18  libdispatch.dylib             0x00007fff202501b0 _dispatch_continuation_pop + 423
      19  libdispatch.dylib             0x00007fff2024f887 _dispatch_async_redirect_invoke + 708
      20  libdispatch.dylib             0x00007fff2025c818 _dispatch_root_queue_drain + 326
      21  libdispatch.dylib             0x00007fff2025cf70 _dispatch_worker_thread2 + 92
      22  libsystem_pthread.dylib       0x00007fff203f4417 _pthread_wqthread + 244
      23  libsystem_pthread.dylib       0x00007fff203f342f start_wqthread + 15

      Thread 6:: AMCP Logging Spool
      0   libsystem_kernel.dylib         0x00007fff203c22f6 semaphore_wait_trap + 10
      1   com.apple.audio.caulk         0x00007fff284b48da caulk::mach::semaphore::wait_or_error() + 16
      2   com.apple.audio.caulk         0x00007fff284a1836 caulk::semaphore::timed_wait(double) + 110
      3   com.apple.audio.caulk         0x00007fff284a1784 caulk::concurrent::details::worker_thread::run() + 30
      4   com.apple.audio.caulk         0x00007fff284a1502 void* caulk::thread_proxy<std::__1::tuple<caulk::thread::attributes, void (caulk::concurrent::details::worker_thread::*)(), std::__1::tuple<caulk::concurrent::details::worker_thread*> > >(void*) + 45
      5   libsystem_pthread.dylib       0x00007fff203f78fc _pthread_start + 224
      6   libsystem_pthread.dylib       0x00007fff203f3443 thread_start + 15

      Thread 7:: com.apple.audio.IOThread.client
      0   libsystem_kernel.dylib         0x00007fff203c22ba mach_msg_trap + 10
      1   libsystem_kernel.dylib         0x00007fff203c262c mach_msg + 60
      2   com.apple.audio.CoreAudio     0x00007fff21ecf335 HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, bool, unsigned int) + 111
      3   com.apple.audio.CoreAudio     0x00007fff21d71e2d invocation function for block in HALC_ProxyIOContext::HALC_ProxyIOContext(unsigned int, unsigned int) + 3367
      4   com.apple.audio.CoreAudio     0x00007fff21f0db04 HALB_IOThread::Entry(void*) + 72
      5   libsystem_pthread.dylib       0x00007fff203f78fc _pthread_start + 224
      6   libsystem_pthread.dylib       0x00007fff203f3443 thread_start + 15

      Thread 8:
      0   libsystem_kernel.dylib         0x00007fff203c22f6 semaphore_wait_trap + 10
      1   libdispatch.dylib             0x00007fff2024dc9b _dispatch_sema4_wait + 16
      2   libdispatch.dylib             0x00007fff2024e16d _dispatch_semaphore_wait_slow + 98
      3   net.telestream.screenflow10   0x00000001092482d7 0x108e5f000 + 4100823
      4   net.telestream.screenflow10   0x00000001092491f5 0x108e5f000 + 4104693
      5   libsystem_pthread.dylib       0x00007fff203f78fc _pthread_start + 224
      6   libsystem_pthread.dylib       0x00007fff203f3443 thread_start + 15

      Thread 9:
      0   libsystem_kernel.dylib         0x00007fff203c22f6 semaphore_wait_trap + 10
      1   libdispatch.dylib             0x00007fff2024dc9b _dispatch_sema4_wait + 16
      2   libdispatch.dylib             0x00007fff2024e16d _dispatch_semaphore_wait_slow + 98
      3   net.telestream.screenflow10   0x00000001092482d7 0x108e5f000 + 4100823
      4   net.telestream.screenflow10   0x00000001092491f5 0x108e5f000 + 4104693
      5   libsystem_pthread.dylib       0x00007fff203f78fc _pthread_start + 224
      6   libsystem_pthread.dylib       0x00007fff203f3443 thread_start + 15

      Thread 10:
      0   libsystem_pthread.dylib       0x00007fff203f3420 start_wqthread + 0

      Thread 11:
      0   libsystem_pthread.dylib       0x00007fff203f3420 start_wqthread + 0

      Thread 12:
      0   libsystem_pthread.dylib       0x00007fff203f3420 start_wqthread + 0

      Thread 13 Crashed:: Dispatch queue: net.telestream.screenflow.audiowaveformqueue (QOS: UNSPECIFIED)
      0   com.apple.audio.units.Components 0x000000011c33096c 0x11c300000 + 199020
      1   com.apple.audio.units.Components 0x000000011c330187 0x11c300000 + 196999
      2   com.apple.audio.units.Components 0x000000011c334994 0x11c300000 + 215444
      3   com.apple.audio.units.Components 0x000000011c3e59f7 0x11c300000 + 940535
      4   net.telestream.screenflow10   0x0000000109397df1 0x108e5f000 + 5475825
      5   net.telestream.screenflow10   0x0000000109464036 0x108e5f000 + 6311990
      6   net.telestream.screenflow10   0x000000010924a708 0x108e5f000 + 4110088
      7   net.telestream.screenflow10   0x0000000109357d76 0x108e5f000 + 5213558
      8   net.telestream.screenflow10   0x000000010924c581 0x108e5f000 + 4117889
      9   net.telestream.screenflow10   0x000000010924b99a 0x108e5f000 + 4114842
      10  net.telestream.screenflow10   0x0000000109356f94 0x108e5f000 + 5210004
      11  com.apple.Foundation           0x00007fff2126049f __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
      12  com.apple.Foundation           0x00007fff21260397 -[NSBlockOperation main] + 98
      13  com.apple.Foundation           0x00007fff2126032a __NSOPERATION_IS_INVOKING_MAIN__ + 17
      14  com.apple.Foundation           0x00007fff2125f5de -[NSOperation start] + 785
      15  com.apple.Foundation           0x00007fff2125f2af __NSOPERATIONQUEUE_IS_STARTING_AN_OPERATION__ + 17
      16  com.apple.Foundation           0x00007fff2125f182 __NSOQSchedule_f + 182
      17  libdispatch.dylib             0x00007fff2025a19e _dispatch_block_async_invoke2 + 83
      18  libdispatch.dylib             0x00007fff2024d806 _dispatch_client_callout + 8
      19  libdispatch.dylib             0x00007fff202501b0 _dispatch_continuation_pop + 423
      20  libdispatch.dylib             0x00007fff2024f887 _dispatch_async_redirect_invoke + 708
      21  libdispatch.dylib             0x00007fff2025c818 _dispatch_root_queue_drain + 326
      22  libdispatch.dylib             0x00007fff2025cf70 _dispatch_worker_thread2 + 92
      23  libsystem_pthread.dylib       0x00007fff203f4417 _pthread_wqthread + 244
      24  libsystem_pthread.dylib       0x00007fff203f342f start_wqthread + 15

      Thread 14:
      0   libsystem_pthread.dylib       0x00007fff203f3420 start_wqthread + 0

      Thread 15:
      0   libsystem_kernel.dylib         0x00007fff203c2cce read + 10
      1   net.telestream.screenflow10   0x00000001092bca19 0x108e5f000 + 4577817
      2   net.telestream.screenflow10   0x00000001092bbfb0 0x108e5f000 + 4575152
      3   net.telestream.screenflow10   0x00000001092e443b 0x108e5f000 + 4740155
      4   net.telestream.screenflow10   0x00000001091caa91 0x108e5f000 + 3586705
      5   libsystem_pthread.dylib       0x00007fff203f78fc _pthread_start + 224
      6   libsystem_pthread.dylib       0x00007fff203f3443 thread_start + 15

      Thread 13 crashed with X86 Thread State (64-bit):
        rax: 0x00007fded1b65814  rbx: 0x00007fded0ef9ed0  rcx: 0x00007fded2ecb000  rdx: 0x000000000000ac44
        rdi: 0x00007fded1b65810  rsi: 0x00007fded1b65810  rbp: 0x0000700006740400  rsp: 0x0000700006740350
         r8: 0x00007fded1b64600   r9: 0x00007fded1b64600  r10: 0x0000000000000001  r11: 0x0000000000000004
        r12: 0x0000000000000484  r13: 0x0000000000000000  r14: 0x0000000000005622  r15: 0x0000000000000000
        rip: 0x000000011c33096c  rfl: 0x0000000000010202  cr2: 0x000000011cc4c000

      Logical CPU:     0
      Error Code:      0x02000003
      Trap Number:     133

      Thread 13 instruction stream not available.

      Thread 13 last branch register state not available.

      Binary Images:
             0x108e5f000 -        0x1096a6fff +net.telestream.screenflow10 (10.0.3 - 31849) <B1E9865D-85B1-3338-AC15-53E43FE7AD95> /Applications/ScreenFlow.app/Contents/MacOS/ScreenFlow
             0x1098d3000 -        0x109926fff +org.sparkle-project.Sparkle (1.24.0 - 1.24.0) <3EA2F773-2A47-3C72-9B61-986E0655A9F7> /Applications/ScreenFlow.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
             0x109991000 -        0x109a30fff +net.telestream.MediaDelivery (1.0 - 1) <334A7641-C383-39B2-A35E-C04A221D88A2> /Applications/ScreenFlow.app/Contents/Frameworks/MediaDelivery.framework/Versions/A/MediaDelivery
             0x109bd2000 -        0x109c31fff +net.telestream.mediacatalog (1.0 - 1) <AE8343C6-088A-3F4D-8BAF-8859517CE75C> /Applications/ScreenFlow.app/Contents/Frameworks/MediaCatalog.framework/Versions/A/MediaCatalog
             0x10bce7000 -        0x10bd2afff  com.apple.cmio.DAL.VDC-4 (810.0 - 267.140.1) <D53E00AA-86AD-3A9D-876A-8A94953BF62C> /System/Library/Frameworks/CoreMediaIO.framework/Resources/VDC.plugin/Contents/MacOS/VDC
             0x10bd57000 -        0x10bd7efff  com.apple.cmio.DAL.iOSScreenCapture (1000.0 - 5325) <CA0CFDC7-A312-34A9-8C87-19F06255AFF0> /System/Library/Frameworks/CoreMediaIO.framework/Resources/iOSScreenCapture.plugin/Contents/MacOS/iOSScreenCapture
             0x10c038000 -        0x10c047fff  libobjc-trampolines.dylib (824) <C1B6BD90-D6AA-388B-B692-D66D512630AA> /usr/lib/libobjc-trampolines.dylib
             0x10c2a7000 -        0x10c2c2fff  com.apple.CIBarcode (2.0 - 1140.2) <148E5CF2-7919-305A-8708-BA77DE630E12> /System/Library/CoreImage/CIBarcode.cifilter/Contents/MacOS/CIBarcode
             0x10c2d3000 -        0x10c2d6fff  com.apple.CIPassThrough (2.0 - 1140.2) <5C249D2A-6883-359E-A74D-42AEEACB5667> /System/Library/CoreImage/CIPassThrough.cifilter/Contents/MacOS/CIPassThrough
             0x10c2e7000 -        0x10c376fff  com.apple.PortraitFilters (1.0 - 30) <129482B7-557D-3D22-AA2D-44FD3B3840F9> /System/Library/CoreImage/PortraitFilters.cifilter/Contents/MacOS/PortraitFilters
             0x10dee4000 -        0x10df7ffff  dyld (852.2) <0CC19410-FD43-39AE-A32A-50273F8303A4> /usr/lib/dyld
             0x117865000 -        0x117868fff  libWrapGL.dylib (1140.2) <CB9E2059-DC8F-3617-B084-3C5E1B0CE01E> /System/Library/Frameworks/CoreImage.framework/Versions/A/Frameworks/libWrapGL.dylib
             0x11acab000 -        0x11acaefff  com.apple.CloudDocsFileProvider (1.0 - 738.1) <33A97073-E06F-317D-AAF2-0B160F3122F3> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/CloudDocsFileProvider.bundle/Contents/MacOS/CloudDocsFileProvider
             0x11af28000 -        0x11af2ffff  com.apple.audio.AppleHDAHALPlugIn (283.15 - 283.15) <8E787A62-1C30-36A4-983C-2B9C4B6261EE> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
             0x11b249000 -        0x11b24cfff  com.apple.FileProviderOverride (349.4.3 - 349.4.3) <934E3588-3A97-3433-8CB1-672989227D13> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FileProviderOverride.bundle/Contents/MacOS/FileProviderOverride
             0x11b3b4000 -        0x11b3cffff  com.apple.findersync.fileprovideroverride.FinderSyncCollaborationFileProviderOverride (1.0 - 1350.6.1) <A5999FE2-5485-30AF-8F66-97607DC277F9> /System/Library/Frameworks/FileProvider.framework/OverrideBundles/FinderSyncCollaborationFileProviderOverride.bundle/Contents/MacOS/FinderSyncCollaborationFileProviderOverride
             0x11b5bd000 -        0x11b6a0fff  unorm8_rgba.dylib (2.19) <C3119505-38BB-38F4-8935-2DB9A427DF25> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_rgba.dylib
             0x11b6f5000 -        0x11b7dcfff  unorm8_bgra.dylib (2.19) <364DEB24-6B34-32BD-9B5B-14C1BE082CAF> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_bgra.dylib
             0x11bb65000 -        0x11bc68fff  com.apple.AMDRadeonX4000GLDriver (4.6.20 - 4.0.6) <ADB730DF-F0B5-3D47-8A38-B94671BC2FA2> /System/Library/Extensions/AMDRadeonX4000GLDriver.bundle/Contents/MacOS/AMDRadeonX4000GLDriver
             0x11c300000 -        0x11c467fff  com.apple.audio.units.Components (1.14 - 1.14) <6ED65ACE-E911-395E-A450-2009A3F3E6AF> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
             0x123bd2000 -        0x12418dfff  com.apple.audio.AudioDSPComponents (1.0 - 1) <4AA9432E-1DFA-3B76-8612-B4A0DB8EC7C1> /System/Library/Components/AudioDSP.component/Contents/MacOS/AudioDSP
             0x1245ca000 -        0x124665fff  com.apple.audio.units.CoreAudioAUUI (1.6.6 - 1.6.6) <76428578-7EF9-3195-AC85-23EF5EE4687A> /System/Library/Components/CoreAudio.component/Contents/PlugIns/CoreAudioAUUI.bundle/Contents/MacOS/CoreAudioAUUI
          0x7fff2012f000 -     0x7fff20130fff  libsystem_blocks.dylib (79) <925E3B6D-184D-3E73-97B1-643C4ADB387A> /usr/lib/system/libsystem_blocks.dylib
          0x7fff20131000 -     0x7fff20166fff  libxpc.dylib (2038.120.1) <FFFB49D7-2CA6-3E1F-AE4E-5697B19B7D76> /usr/lib/system/libxpc.dylib
          0x7fff20167000 -     0x7fff2017efff  libsystem_trace.dylib (1277.120.1) <7E800ECA-DFDB-3737-A3C5-FFDE37E65383> /usr/lib/system/libsystem_trace.dylib
          0x7fff2017f000 -     0x7fff2021cfff  libcorecrypto.dylib (1000.140.4) <D211160D-E22F-3440-8054-1F5824519C7F> /usr/lib/system/libcorecrypto.dylib
          0x7fff2021d000 -     0x7fff20249fff  libsystem_malloc.dylib (317.140.5) <050E37E1-1458-3F80-BFA3-F1488570169D> /usr/lib/system/libsystem_malloc.dylib
          0x7fff2024a000 -     0x7fff2028efff  libdispatch.dylib (1271.120.2) <8144B0BD-90D2-3EAE-999F-AB0D14082088> /usr/lib/system/libdispatch.dylib
          0x7fff2028f000 -     0x7fff202c8fff  libobjc.A.dylib (824) <8C7C49A1-4211-3E4C-BA3D-160D675EEE96> /usr/lib/libobjc.A.dylib
          0x7fff202c9000 -     0x7fff202cbfff  libsystem_featureflags.dylib (28.60.1) <E5C43AE3-19E7-3DAB-8B5D-D79A4B68B5C0> /usr/lib/system/libsystem_featureflags.dylib
          0x7fff202cc000 -     0x7fff20354fff  libsystem_c.dylib (1439.141.1) <3C273899-4CBE-32D5-BB31-7A449743204F> /usr/lib/system/libsystem_c.dylib
          0x7fff20355000 -     0x7fff203aafff  libc++.1.dylib (905.6) <FD6DB1CB-B14B-3404-8BEB-B459C2F6C303> /usr/lib/libc++.1.dylib
          0x7fff203ab000 -     0x7fff203c0fff  libc++abi.dylib (905.6) <D0CDDF98-1C04-300F-B685-4A4C59C04C42> /usr/lib/libc++abi.dylib
          0x7fff203c1000 -     0x7fff203f0fff  libsystem_kernel.dylib (7195.141.6) <78289AAE-61B5-339F-A485-8819BC2388F2> /usr/lib/system/libsystem_kernel.dylib
          0x7fff203f1000 -     0x7fff203fcfff  libsystem_pthread.dylib (454.120.2) <1268FF2D-A513-3B51-BA65-AF2FF5789DDB> /usr/lib/system/libsystem_pthread.dylib
          0x7fff203fd000 -     0x7fff20438fff  libdyld.dylib (852.2) <3DE0178A-0AEE-3D08-AE19-6C6403F69BA1> /usr/lib/system/libdyld.dylib
          0x7fff20439000 -     0x7fff20442fff  libsystem_platform.dylib (254.80.2) <EF52D569-09F5-32E1-B1B3-34E2CA55A017> /usr/lib/system/libsystem_platform.dylib
          0x7fff20443000 -     0x7fff2046efff  libsystem_info.dylib (542.40.3) <55B39B7F-957B-3D99-A8DF-7CA80D38155D> /usr/lib/system/libsystem_info.dylib
          0x7fff2046f000 -     0x7fff2090cfff  com.apple.CoreFoundation (6.9 - 1778.101) <8CF9D741-ADFF-3D5E-ACDE-DC342701EE0D> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
          0x7fff2090d000 -     0x7fff20b42fff  com.apple.LaunchServices (1122.44 - 1122.44) <C285E620-3D2F-3AD0-8A3D-BB1FC540FE44> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
          0x7fff20b43000 -     0x7fff20c17fff  com.apple.gpusw.MetalTools (1.0 - 1) <C41024C5-01E7-3A66-A1F8-D7BC767260D8> /System/Library/PrivateFrameworks/MetalTools.framework/Versions/A/MetalTools
          0x7fff20c18000 -     0x7fff20e74fff  libBLAS.dylib (1336.140.1) <170AFA22-1234-3DE9-9D94-52B3BE18E34E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
          0x7fff20e75000 -     0x7fff20ec2fff  com.apple.Lexicon-framework (1.0 - 86.2) <B7047A55-806D-3B32-A2D6-885D824E54A6> /System/Library/PrivateFrameworks/Lexicon.framework/Versions/A/Lexicon
          0x7fff20ec3000 -     0x7fff20f31fff  libSparse.dylib (106) <1E68BF64-7432-3509-BC85-5DE95379E901> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparse.dylib
          0x7fff20f32000 -     0x7fff20faffff  com.apple.SystemConfiguration (1.20 - 1.20) <8FEB39D4-ACD6-39F2-8D1B-A57CACD5628F> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
          0x7fff20fb0000 -     0x7fff20fe4fff  libCRFSuite.dylib (50) <BCDD0ED1-D2F4-3556-B218-4420C7EA47D2> /usr/lib/libCRFSuite.dylib
          0x7fff20fe5000 -     0x7fff2121dfff  libmecabra.dylib (929.10) <D780814D-2BB2-3D84-820E-12E4C23C590E> /usr/lib/libmecabra.dylib
          0x7fff2121e000 -     0x7fff2157cfff  com.apple.Foundation (6.9 - 1778.101) <7B7FB88B-01D3-38CE-8029-837DB094C545> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
          0x7fff2157d000 -     0x7fff21665fff  com.apple.LanguageModeling (1.0 - 247.3) <DBFAE8CF-36B2-30D8-9E82-6C412CD935B4> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
          0x7fff21666000 -     0x7fff2179cfff  com.apple.CoreDisplay (237.4 - 237.4) <556BADE0-D3B0-309C-9740-7FEFBD052B6B> /System/Library/Frameworks/CoreDisplay.framework/Versions/A/CoreDisplay
          0x7fff2179d000 -     0x7fff21a0dfff  com.apple.audio.AudioToolboxCore (1.0 - 1181.72) <5C3B84EE-B281-34C4-832F-78F00CC63B93> /System/Library/PrivateFrameworks/AudioToolboxCore.framework/Versions/A/AudioToolboxCore
          0x7fff21a0e000 -     0x7fff21bf3fff  com.apple.CoreText (677.6.0.2 - 677.6.0.2) <10E1382E-7949-3F4E-8B15-A4BD31A75E91> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
          0x7fff21bf4000 -     0x7fff22285fff  com.apple.audio.CoreAudio (5.0 - 5.0) <5EEA9225-4837-37F3-9105-941A5743169F> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
          0x7fff22286000 -     0x7fff225ddfff  com.apple.security (7.0 - 59754.140.13) <A196C85A-DB28-3F5B-A415-5BE44AD81668> /System/Library/Frameworks/Security.framework/Versions/A/Security
          0x7fff225de000 -     0x7fff2283dfff  libicucore.A.dylib (66112) <AC994BC1-F9CC-359C-A7B5-F2821EAEF650> /usr/lib/libicucore.A.dylib
          0x7fff2283e000 -     0x7fff22847fff  libsystem_darwin.dylib (1439.141.1) <2C81A009-45BB-30D7-A4F7-4B2EEC691617> /usr/lib/system/libsystem_darwin.dylib
          0x7fff22848000 -     0x7fff22b33fff  com.apple.CoreServices.CarbonCore (1307.3 - 1307.3) <2C65E0D8-A9C7-31D8-A3D3-3AC1A91C80A5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
          0x7fff22b34000 -     0x7fff22b72fff  com.apple.CoreServicesInternal (476.1.1 - 476.1.1) <3FC6073F-78E4-3D3B-8765-50E50512C5EB> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal
          0x7fff22b73000 -     0x7fff22badfff  com.apple.CSStore (1122.44 - 1122.44) <C103DAAA-A966-359B-97F0-BA3BB56ECBF1> /System/Library/PrivateFrameworks/CoreServicesStore.framework/Versions/A/CoreServicesStore
          0x7fff22bae000 -     0x7fff22c5cfff  com.apple.framework.IOKit (2.0.2 - 1845.120.6) <720D9AE1-79D6-3E77-8D7A-47F8F6681050> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
          0x7fff22c5d000 -     0x7fff22c68fff  libsystem_notify.dylib (279.40.4) <2E40EA4A-B124-3010-8379-1B4D7082A08F> /usr/lib/system/libsystem_notify.dylib
          0x7fff22c69000 -     0x7fff22cb6fff  libsandbox.1.dylib (1441.141.4) <C291C059-F7E4-3C20-BCBF-60F7011F0718> /usr/lib/libsandbox.1.dylib
          0x7fff22cb7000 -     0x7fff23a02fff  com.apple.AppKit (6.9 - 2022.60.128) <02EC69A0-D634-341B-BE3D-840F496F5814> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
          0x7fff23a03000 -     0x7fff23c51fff  com.apple.UIFoundation (1.0 - 728.9) <C2E04F0F-AEAA-3B77-9BBA-1CF628341A56> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation
          0x7fff23c52000 -     0x7fff23c64fff  com.apple.UniformTypeIdentifiers (637 - 637) <8FFD3B69-0840-34D6-83AD-7D521B1A2339> /System/Library/Frameworks/UniformTypeIdentifiers.framework/Versions/A/UniformTypeIdentifiers
          0x7fff23c65000 -     0x7fff23deffff  com.apple.desktopservices (1.21 - 1346.6.1) <F2C97567-5B56-3840-A384-2131E362083B> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
          0x7fff23df0000 -     0x7fff23e02fff  com.apple.metadata.SpotlightLinguistics (1.0 - 1) <BA448116-6C8C-3A4B-9F28-9D8CEAAD5769> /System/Library/PrivateFrameworks/SpotlightLinguistics.framework/Versions/A/SpotlightLinguistics
          0x7fff23e03000 -     0x7fff24011fff  com.apple.CoreDuet (1.0 - 1) <BC29FC19-7BE1-3CC9-9668-39209F43C7F1> /System/Library/PrivateFrameworks/CoreDuet.framework/Versions/A/CoreDuet
          0x7fff24012000 -     0x7fff240cefff  libboringssl.dylib (351.140.2) <1AB2B9F8-CDA7-31F3-9EE4-E5330E771F50> /usr/lib/libboringssl.dylib
          0x7fff240cf000 -     0x7fff24755fff  libnetwork.dylib (2288.140.7) <42825FCA-35A1-352F-AE68-19D8F695604B> /usr/lib/libnetwork.dylib
          0x7fff24756000 -     0x7fff24bf4fff  com.apple.CFNetwork (1240.0.4 - 1240.0.4) <E4BF9BFF-798B-33FF-B37D-6D8175CA708A> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
          0x7fff24bf5000 -     0x7fff24c03fff  libsystem_networkextension.dylib (1295.140.3) <83AA4425-2F1D-36EC-B77B-8D4F03CDDB68> /usr/lib/system/libsystem_networkextension.dylib
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          0x7fff30967000 -     0x7fff309ccfff  com.apple.CoreBluetooth (1.0 - 1) <32288DE3-BD59-35A6-9165-73176E074499> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
          0x7fff309cd000 -     0x7fff309d6fff  com.apple.SymptomDiagnosticReporter (1.0 - 79.120.1) <9A1589E7-0B3A-3DC5-967C-7A3D4C14ED1E> /System/Library/PrivateFrameworks/SymptomDiagnosticReporter.framework/Versions/A/SymptomDiagnosticReporter
          0x7fff309d7000 -     0x7fff309e9fff  com.apple.PowerLog (1.0 - 1) <7A3E3B4D-5DA4-3D01-9188-4FE8A6859D15> /System/Library/PrivateFrameworks/PowerLog.framework/Versions/A/PowerLog
          0x7fff309ea000 -     0x7fff309f6fff  com.apple.AppleIDAuthSupport (1.0 - 1) <C391F5AD-7903-31AF-8608-7826C0EFB3C5> /System/Library/PrivateFrameworks/AppleIDAuthSupport.framework/Versions/A/AppleIDAuthSupport
          0x7fff309f7000 -     0x7fff30a9ffff  com.apple.DiscRecording (9.0.3 - 9030.4.5) <08A9AAA6-7057-3105-BDE1-DC7270C38774> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
          0x7fff30aa0000 -     0x7fff30ad3fff  com.apple.MediaKit (16 - 927.40.2) <86B948D3-5757-37A7-B2DA-F7C50778B108> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
          0x7fff30ad4000 -     0x7fff30bbffff  com.apple.DiskManagement (14.0 - 1733.140.2) <CF6680B9-9799-3DE8-A600-094260672A4F> /System/Library/PrivateFrameworks/DiskManagement.framework/Versions/A/DiskManagement
          0x7fff30bc0000 -     0x7fff30f7afff  com.apple.CoreAUC (326.2.0 - 326.2.0) <58430C09-401A-3B4C-806E-E87C46816939> /System/Library/PrivateFrameworks/CoreAUC.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Orlaith O'Sullivan can you attach that crash log file? 
      We need it in the .crash form to analyze fully.
      ~/Library/Logs/DiagnosticReports
      Or
      Help menu Gather Support Diagnostics.

      Like
    • CraigS sure thing - here you go

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Orlaith O'Sullivan Thank you. Exactly what we need to sort out the cause.

      Seems to be:
      Thread 14 Crashed:: Dispatch queue: net.telestream.screenflow.audiowaveformqueue (QOS: UNSPECIFIED)
      0   com.apple.audio.units.Components    0x000000010dd9096c 0x10dd60000 + 199020

       

      We'll investigate.

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 2 mths ago
      • Reported - view

      Orlaith O'Sullivan The developers would like a document that exhibits the issue. It can help them test reproducing if a document with the issue comes from you. It can be small. Just add the filter, let it crash, put the document in a folder, zip it and attach it here or maybe Dropbox or an equivalent.

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    • CraigS Hi Craig, are you asking for a Screenflow file of a document that has shown this issue? It closes suddenly (perhaps not crashing, as Screenflow quits but is able to keep recording) and then when I reopen it says that recoverable information is available. Do you want me to send the file without recovering the information?

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  • Orlaith O'Sullivan said:
    Hi Craig, are you asking for a Screenflow file of a document that has shown this issue?

     Yup.

     

    Orlaith O'Sullivan said:
    Do you want me to send the file without recovering the information?

     Perhaps that's best. It might show us the state of things after the crash as well.

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  • 2 mths agoLast active
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