Activated without ScreenFlow license

I had my purchased ScreenFlow version 8.2.6.  I successfully upgraded to version 9.0.7 on my MBP but when trying to activate version 9.0.7 I got the error "Activated without ScreenFlow license.  The serial number entered is for a previous version of ScreenFlow. Please check to make sure sure you have entered the correct serial number for the product you purchased.  The error code was -6001."  So I clicked on "Upgrade" to upgrade to version 9.0.7 which I had just installed but upon being brought to the purchase/pay site 2checkout the only option available was for paying to upgrade to version 10.   So I purchased that upgrade... I assumed that this would allow me to activate version 9.0.7... but no... I again received the error code -6001.  Help? ...any ideas or thoughts?

Thanks in advance.

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  • Contact Desktop Support and they may be able to give you a 9 activation with that.

  • Very happy to report that contacting "Desktop Support" resulted in... OMG... get ready... A TELEPHONE CALL FROM TELESTREAM SUPPORT!!!!!!  They fixed my problem almost immediately and have blown me away with their amazing support!!!  Thank you very much and am very happy to continue supporting this awesome company!

      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 9 mths ago
      • Reported - view

      Rip 👍

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