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Video Not Recording

I have my fujifilm x-Pro 2 webcam setup and it is showing as connected in the configure recording window, but when I end the recording the video from that camera is not there.
What am I missing?

Note:
If I use that same camera in OBS
Then if I use OBS as a virtual camera in Screenflow it works.
But I would rather just use the camera directly in Screenflow
Since it shows as an active camera to use, I do not understand why it is not recording

 

These apps connect to and work fine with that camera
      Skype, Zoom , Around & ManyCam

 

macOS 11.4 Big Sur
ScreenFlow 10.0.2 (31833)

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view

    We are working to fix this in an update coming soon.

    Like 2
    • CraigS Any way to get this working before now?

      Like
    • Jimmy Newland The ScreenFlow team is working on a fix as we speak and hope to have it out soon. Unfortunately I am not aware of a workaround at this time. 

      Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view

    See forum private message.

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  • i have exactly the same problem here, since Screenflow 10.x, the camera recordings are gone. See the preview but no recordings are saved. 

     

    Used the latest Apple M1 MacMini, Blackmagic Atem Mini

      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      René Fürst See forum private message.

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    • CraigS Thank you, it seems the new Beta should fix this. 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      René Fürst 👍

      Like
  • I'm having the same problem with my Mevo Start. I just paid upgraded to ScreenFlow 10 today (macOS Big Sur 11.4). Is there some sort of private Beta that I can please try to fix this? CraigS

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view
      Damon Edwards said:
      I'm having the same problem with my Mevo Start.

      I'm not sure if we're compatible with Mevo Start. Are you seeing the preview image in ScreenFlow? That's key. People with this issue see the video coming in but it doesn't record.

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    • CraigS yes I'm seeing the preview. Same issue as described before... Mevo in webcam mode shows ok in preview but after I start then stop recording no clip shows in screenflow.

      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Damon Edwards See forum private message.

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  • Same here with the Sony ZV1 : monitor OK but no record...

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Pascal Mabille See forum private message.

      Like 1
    • CraigS it's works! Thks

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Pascal Mabille Thanks for confirming.

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    • CraigS Logitech brio 4K works too (no lag)

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Pascal Mabille There was a common problem to all this that we caught and fixed. Many more cameras are going to work now.

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    • CraigS When will this be? I've a lot of recording to do in the coming days and weeks. 

      Like 1
  • Just did the upgrade. I have a Sony a6400 into a Black Magic ATEM Pro and while the video shows as recording on the preview, it does not show as recorded in the timeline. It only saves the audio? 

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    • Mike Murphy
    • I help people figure things out.
    • Mike_Murphy
    • 1 yr ago
    • Reported - view

    +1 for support for Blackmagic ATEM Mini Pro as the camera preview is working in the Configure Recording window, but no recording on the timeline. My workaround has been to use the Elgato Camlink which does work, but would love to be able to use the ATEM with Screenflow 10 as it did work just fine in SF9.  Thanks! 👍

    Like 1
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