0

Rendezvous Audio Choppy for Guests

Experiencing an issue, not sure if exclusive to latest beta, with guests where the audio they're hearing gets choppy. The two items in the audio mix are "Live Output" and a mic from the Wirecast operator. The choppy audio seems to occur when Live Output is in the mix and a Rendezvous guest is in the "Live" portion. It does not seem to occur when Live Output is selected but a still image is in Live. Turning off Live Output entirely eliminates any sort of choppiness.

13replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi Bryce Seifert

    One thing I usually do is to disable the rendezvous dashboard audio output. Ideally, I would like to be able to turn it off directly in the dashboard. This was requested some time ago, but there is no confirmation as to when or if this will be delivered.

    In the interim, my workaround is to send dashboard audio output to a "HDMI monitor" with the audio turned down.

    With regard to your question, I don't know if this will help - but certainly there is double audio if you don't do that and you try to monitor live to aid audio.... so doing this might help.

    GK

    Like
  • Sorry, to clarify the audio on my end sounds just fine, it's the guests on their end that are hearing the choppy audio.

    Like
  • I was able to capture it in action. The screen capture is from the Wirecast operator, the audio track is what the guest is hearing on their computer through Rendezvous.
    https://www.youtube.com/watch?v=P_N3K5W_gdA&feature=youtu.be

    Like
  • Here's another capture, this time with choppy audio + echo (I'm only saying each word one time). The music is the "Live Output" https://www.youtube.com/watch?v=hjl04Al3Zw0&feature=youtu.be

    Like
  • One more note: more often than not, the choppiness seems to happen to the last track added to the mix. But it has also happened the opposite, not sure if that is more helpful than confusing. I have confirmed this happens on 13.1.1 and 13.1.2
    So, if Scarlett is the only source and I add Live Output, Live output is choppy Scarlett is fine.
    If Live Output is the only thing and I add Scarlett, Scarlett is choppy.

    Like
  • Here's another sample I was able to capture. This time the audio choppiness occurred when fading up and down in the Rendezvous audio mixer. This recording is from the guest's computer https://www.youtube.com/watch?v=RJMQdtQimBo&feature=youtu.be

    Like
  • This now has a support ticket Case #00737442

    Like
  • Bryce Seifert We've verified this and we're focusing potential cause(s).

    Like
  • CraigS Awesome, thanks for the update!

    Like
  • Bryce Seifert You're welcome of course. 

    Like
  • Any update on this?

    Like
  • CraigS  Any updates? We are having this issues constantly making the Rendezvous audio mixer unusable.

    Like
  • Bryce Seifert Lee Totten  Beta has long since been closed and Wirecast 13.1.2 had significant Rendezvous improvements. Please post in the public forum for release versions.

    Like
Replies are closed
Like
  • 12 days agoLast active
  • 13Replies closed
  • 84Views
  • 5 Following