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Having a problem saving a project.

Hi,

 

I'm having problems saving a Screenflow project. When I open up the project. It doesn't play the audio from my audio file. Plus when I try save it says:

 

'The document <documentname> could not be saved. No such file or directory

 

And then it says: Screenflow was unable to save <then lists a long filename of one of my media asset files>

 

Does anyone know why I cant save this file. If I open up the project and copy the media across to the new project the video is all fine but the audio isn't. But I have already done a long edit to the project.

 

So is there any way to fix this Screenflow file, or is it corrupt and I have to start again? Any way to replace the audio media file in this Screenflowproject so that it picks up all the edits I have already done to the project?

 

Appreciate any suggestions,

Thanks in advance,

Gary

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Sorry you're having this issue. I'd like to help but I need more technical information.

    What OS?
    What version ScreenFlow (include full version number)?
    Do you see the audio meters move?
    How are you monitoring the audio?
    What is the source of the file?
    What version was the document originally created in?
    What is the scratch disk?

    For fastest response please read READ BEFORE POSTING at the top of this product forum and include complete details.

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  • Hi Craig,

     

    Thanks for the reply.

     

    I'm using Screenflow version 6.2. I havent changed the versions since I started the project. I'm going to move up to 7, when I am finished with this project. I dont want to change versions mid project.

     

    I'm on Mac OS 10.12.5

     

    No, there is no movement on the audio meters. So I imported in an audio file. But I notice when I go to the project, and right click and choose 'Show Package Contents, and then navigate to the media folder that its missing the audio file I imported in. It only has the .scc files. If I try add the audio file back into this media folder it doesnt seem to help. So it seems like for some reason the audio file has got corrupt.

    I could be wrong, but if you think of anything else I can try that would be great. Or else I'm just going to recreate the Screenflow file and edit it again.

    Thanks,

    Gary

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  • Oh, and the scratch disc is my second hard drive on my machine. I havent changed anything. Should I try copy the project to another hard drive and see if it works?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view
    Gary Hiebner said:
    I'm using Screenflow version 6.2

     Please update to the current version in that series which is 6.2.3. Alway stay current as updates include fixes. Please download at the linked page under Previous Versions at the top.

     

    Gary Hiebner said:
    So I imported in an audio file. But I notice when I go to the project, and right click and choose 'Show Package Contents, and then navigate to the media folder that its missing the audio file I imported in.

     Save the document after importing the audio file first. If you can't save at that point or  If it's not in the Package Media Folder after that then there may be an issue around permissions or a drive related issue.

    Gary Hiebner said:
    So it seems like for some reason the audio file has got corrupt.

    Or maybe the project.

     Test the source audio file in Quicktime X.

     

    Gary Hiebner said:
    Should I try copy the project to another hard drive and see if it works?

     If your system drive has enough space, set scratch there (it could even be a folder on the desktop just for this test. That eliminates a possible issue around the second drive.

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  • Hi Craig,

     

    Update didn't solve the issue

    The audio source file is fine. My problem is with the Screenflow project reading this file. Is there any way to relink the edit to the new imported audio file? So that I don't have to re-edit the whole project again?

     

    If I import the audio file again into the project I still can't save it as its still looking for the other audio file. Even though it's in the Media folder.

     

    I have tried importing the audio file. And then selecting all the clips in the project which are looking for the other audio file, and choosing replace with media, and then selecting the new audio file. But it just replaces each edit from the beginning of the audio file. So it doesn't seem like a workable way to relink an edit and its associated clips to a medie file, like you can do in other video editors. Pity, as that would of maybe helped save the edit of the project.

     

    It definitely seems like something has corrupt the project and it's not linking to the audio file correctly.

     

    Maybe its just easier redoing the edit. 

     

    Thanks for the help.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view
    Gary Hiebner said:
    Is there any way to relink the edit to the new imported audio file?

     

    Gary Hiebner said:
    If I import the audio file again into the project I still can't save it as its still looking for the other audio file. Even though it's in the Media folder.

     In this case it'll think the file is a new source. ScreenFlow can only relink to a modified version of the same source (like opening a source in Photoshop and changing it).

    Gary Hiebner said:
    It definitely seems like something has corrupt the project and it's not linking to the audio file correctly.

    You weren't saving to a Dropbox or other Cloud based folder were you? Sometimes problems like this can occur because of the cloud service syncing feature.

    Gary Hiebner said:
    Maybe its just easier redoing the edit. 

     Although I want to make sure it doesn't happen again. As a test, start a new document and import the audio source, save it, quit  and see if it's in the Package Media folder. I want to make sure there's no general issue with import and save to the document function. 

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  • Hi Craig,

     

    I'm not saving to a Cloud storage folder.

     

    If I start a new document and import in an audio file it works fine and saves correctly. It is just two other Screenflow projects that I'm having problems with. They were working fine. As I edited them over a few days. So not too sure what corrupt the files. But I have just started them again from scratch importing in the media and its working now. Just it was some ghost in the machine that corrupt the files. Makes no sense. Ah well, thanks for the help.

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    • Alonzo J
    • Alonzo_J
    • 4 yrs ago
    • Reported - view

    Your file will just up and disappear. I had the same "File will not save" issues as you did. And now my file/document ... Whatever, is gone. I can see the file name under "recent items/documents" through my Apple menu. Even ScreenFlow has the file under "Open Recent" ... I can even see the file by control clicking on ScreenFlow in my Dock and again under 'Show All Windows' ... Yet and still, The file will not open. I can't find it with Spotlight, Siri, or my backup. 
     

    My guess is the file was corrupted, some how, and couldn't resolve itself with a copy or duplicate... therefore it expired itself.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Gary Hiebner Odd. Sorry about that. It sounds like there's an issue with that document or was at the time it saved. Make sure you've updated to 6.2.3 as it includes some fixes since 6.2. A virus checker can also cause problems when saving files. Mentioning just in case you use one although they are uncommon on Macs. If you're using an external drive avoid USB2 drives as well.

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  • I just got the "document could not be saved" error in Screenflow 8.2.2 on macOS 10.14.3. The problem turned out to be a "locked" JPEG file I had dragged to Screenflow's timeline from a Finder search. The file appeared to be a Mail message attachment, so maybe Mail protects such files. I wasn't using the JPEG in the project, so Screenflow deleted it when I used the Remove All Unused Media command (under the gear in the Media Inspector tab), and I was able to save my project.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    David Battino Interesting. Thanks for posting that. 
    While the locked jpeg probably would block saving we may need better messaging so the user can easily determine the cause (perhaps indicating the locked file or, at least, that there is a locked file).

    Report the issue noting that you'd expect the "document could not be saved" error have more accurate information for finding the cause.

    ScreenFlow Support Form

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