QT reference in network share fails to encode

i have avid media composer 8.4 in windows 7. i exported quicktime reference from a DV25PAL media which is in a shared network folder. i m using Synology network storage as  a shared media drive in mediacomposer. i tried to encode the QT ref file in episode engine 7.1(trial) and episode engine 6.4 (full ver) using a file monitor setup to mpeg2. but if fails with a error message : "unknown reason" or "no importer found"

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Do test in Episode 7.2 as well.

    No importer found usually means Episode doesn't have or can't decode the source codec.

    As a test try using a self contained version. That may determine that the issue is around the Reference file.

    Please note the following:

    Episode accepts and processes QuickTime Reference files, subject to the following requirements:
    • All files referred to by the QuickTime Reference files must remain in their specified locations and those locations must be accessible by Episode
    • Flatten Video Tracks must be enabled
    • Fill Spaces with Black must be enabled
    • Render All Video Effects must be enabled
    • Premix Audio Tracks must be enabled
    • Clips and sequences must contain a single video or audio essence type—mixed codec sequences are not supported.
    • The timeline must not contain long-GOP media, such as XDCAM clips.
    • Data tracks are not exported

    Please confirm your reference file has met the above qualifications.

  • The same QT reference file whose media files are located in local drives, encodes properly; but fails when media files are located in network drive.

    i didn't get "As a test try using a self contained version."

    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    laxmi charan  Self Contained means instead of using a QT Reference file, use a file that's completely rendered (self contained). The Reference file may not be finding all the source media given the path. I want to make sure that's the issue and not something else so please test a self contained file on the network drive.

    You should update to Episode 7.3 before any further testing. 

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