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Big problem with screen flow 8.0

Hello,

I made a few days ago the update to version 8.0 (31269).

I am on a MacBook 12' early 2015 with OS 10.13.6.

Everything worked well with screenflow 6 then with screenflow 7 but now it's a real nightmare for me to work with screenflow 8.

It's slow, I am blocked with the  spinning wheel very often and have to force to quit to go on. 

Now I am trying to export a small video and it crashed during the export (the export doesn't progress anymore after 2-3 hours...).

I am very disappointed.

Charlotte

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Gabi Nelson Although I believe it may still be rendered correctly on export even though it's not visible when played in the timeline real time.

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  • CraigS if only i wasn't editing to music... it's a bit impossible to do that when the timeline does not have real-time playback before rendering out the video. 

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  • CraigS reverting to 7 has fixed the issue temporarily, but my company paid for the SF8 upgrade to be able to use it and right now it's just turning out to be a waste of money

    Like 1
  • CraigS update on my issues, it seems some of my .png files were way too big and once i replaced them with correctly sized ones, the lag stopped. will update again if this changes. thanks!

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Gabi Nelson You're welcome of course. That's why I had mentioned that not all PNGs are alike. We probably should post an FAQ on this but generally:

    Pixel dimensions should be no bigger than ScreenFlow Canvas and ideally be sized for the export frame size if possible. Typically that would be "UHD" or "HD" frame sizes.

    If created in a graphics program also used for print, make sure to use 72dpi. Larger pixel density used for print work 200-600dpi may be more difficult to decode (playback) in real time.

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  • CraigS Hi where can I find this window ?? Recording ?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Richard Gow Not sure what window you're referring to relative to this thread.

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    • Pam moore
    • Pam_moore
    • 3 yrs ago
    • Reported - view

    Any updates on these fixes? Tech smith needs to do better testing. It’s obvious there are issues.  Yet we are forced to pay for upgrades that are bug loaded.  I’ve worked  in tech and software dev for  20 years.  This is unacceptable.  We have had no choice but to move to iMovie abd are now learning adobe video editing tools as TechIth is proving you no longer care about your Mac market.  We should not have to chase these bugs more than Techsmith.  Can we get a refund for our upgrade? We have been users for years and are considering canceling.  

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Pam moore TechSmith makes a competing product. If you're having a problem with their's do consider ours.
    The current version of ScreenFlow is now 8.2.2. The issues originally posted should be fixed. Otherwise I'm not sure what you're referring to unless you've updated to 8.2.2 and have a new issue.

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  • CraigS Hi I have just purchased screen flow 8.2.2 and i am having the exact same problem as Colin Dunkerly !!  any solutions ? bug fixes coming ?? 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 3 yrs ago
    • Reported - view

    Richard Gow Sorry but I can't troubleshoot general statements. If you have specific issues please start a new thread.

    Pam moore
    Colin Dunkerley
    I'm going to have to close this thread because support can't follow a laundry list and troubleshoot in any meaningful way. Please start new topics, confirm you're using ScreenFlow 8.2.2 and the OS and list specific issues in a way we can reproduce and fix. Please include a descriptive title.

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