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Big problem with screen flow 8.0

Hello,

I made a few days ago the update to version 8.0 (31269).

I am on a MacBook 12' early 2015 with OS 10.13.6.

Everything worked well with screenflow 6 then with screenflow 7 but now it's a real nightmare for me to work with screenflow 8.

It's slow, I am blocked with the  spinning wheel very often and have to force to quit to go on. 

Now I am trying to export a small video and it crashed during the export (the export doesn't progress anymore after 2-3 hours...).

I am very disappointed.

Charlotte

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    • Pam
    • Pam
    • 4 yrs ago
    • Reported - view

    Colin Dunkerley we are seeing the same quirky bugs. And for them to charge us for the update is simply crazy. 

    Like 1
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view
    Colin Dunkerley said:
    One month after release still no new bug fixing updates

     ScreenFlow 8.1 released today. Bug fixes take time to implement and test and especially so with a new OS to test as well.

    Like
  • CraigS I understand that fixes take time but when they destroy the workflow they need urgency. There are clearly bugs that make the software impossible to use. I look forward to trying the update and will happily remove or update my comments.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view
    Colin Dunkerley said:
    they need urgency.

     That itself can create more problems. We had to make sure the fixes work and had to deal with a new operating system. Sorry about that.

    Like
  • CraigS So far so good with new update. Appreciate the apology but you need to realise that you promoted software that was unusable for a month. You should have pulled it and apologised and said we will fix the bugs and re-release. As it turned out I was blaming myself thinking I was doing things wrong. I recorded in the new format thinking these templates are great only to have most of the month a write off as the production issues were unsolvable. I am glad you have fixed it but your communication has not been where it should have been. It will need to improve greatly to stop me considering competitor products.

    Like 1
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Colin Dunkerley It's always possible certain configs are impacted. There's more variations in use than a developer can verify. We do testing on common systems but can't always cover every scenario possible. Many people (the vast majority) had been using 8 without incident. Sorry about that but that's not uncommon with any software.  You will find this with any software product. Even Apple and Microsoft face these issues.

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  • Well another week down the track and I've got to say I'm active looking for alternatives. I cannot believe how a good product can be destroyed so badly. The audio builds even with thumnail and waveforms turned off is still horrendously slow. Even trying to watch back an edit will have me pause with the audio continuing to play and the spinning beach ball appear. I'm trying to find something positive about this version but alas it has burnt me so badly that I don't have time to find them. Recommendations anyone?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Colin Dunkerley If you're finding them slow please do report the issue. Perhaps do a screen recording showing how slow they are if you can.

    ScreenFlow Support Form

    Like
  • I am having the same lagging problem with my playback in my timeline. I am using the most recent update of 8.1, and a mid-2014 macbook pro running High Sierra (10.13.6)

    I already ran disk utility and deleted the preferences and rebooted several times and nothing is making this any better. As you can see in the video clip I uploaded (sorry for the bad audio, i was rushing), the clips in the beginning that I point out arent even showing up at all during playback.

    To top it off, they aren't even video clips, they are png images... and yet screenflow can't handle rendering them??? that seems insane. 

    help please!

    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Gabi Nelson Can you provide a link so I can download and look at your project on my system. clips not showing up is not about latency, it's about compatibility and it is certainly possible some png files are not compatible. Not all pngs are the same.

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    • Pam moore
    • Pam_moore
    • 4 yrs ago
    • Reported - view

    We are seeing the exact same issues. We see the issues also in files that once had no problems in previous versions.  I really wish Telestream would take ownership for these issues. There are people all over the web complaining of the same issues. Completely unacceptable and makes the product completely unusable.  We have been forced to use iMovie and other Adobe  products.  

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  • What can i do, to save may document as a template??? I use SF8.1 and High Sierra 10.13.6 Please help. Thank You!!!

    Like
  • Where can i delete the Video-Actions. I fount the way in SF 6 but not in SF 8. I´m on High Sierra 10.13.6. The new version costs me too much time!!!! 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Pam moore I'd like to help but I need a specific example, either a project or a file.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Claudia Henrichs That is from ScreenFlow 6. ScreenFlow 8 has a new and much more advanced and flexible feature called Styles.

    New Versions often have new and improved features.

     

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Claudia Henrichs It's very important to read the User Guide and look for new tutorials

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Claudia Henrichs

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  • CraigS is it possible to downgrade my SF to 7 now that im already working with 8.1?

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Gabi Nelson I'd like to see the project or the problem file directly so I can test.

     

    For ScreenFlow 7.x see Previous Versions at the top of the page using this link.

    You'd have to start the project over in 7 since documents are not backward compatible.

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  • CraigS you can download the screenflow file here. if you download the folder you should get it as a zip file that when unzipped is still a screenflow file 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Gabi Nelson Thanks. That helped immensely. If I jog through the timeline I see the clips in question act as expected. I play the timeline and it's as if those clips don't exist.

    Fill out the previously posted support form (further up the thread) and include a link to the project. You can also add that I've confirmed the issue.

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  • CraigS  I read the Tutorial and i looked the Tutorials.  For hours. I still can not understand why I can add an action and not take it away. It also lacked an indication that actions were replaced by styles. Thanks, now I'm smarter :)

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  • thanks CraigS i've submitted it. hopefully this can be solved quickly, it's causing major delays at my job currently and needs to be resolved

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    Claudia Henrichs Basically Styles replaces Action Templates in ScreenFlow 8.x.

    Like 1
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