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Flip4Mac Paid for & Won't Install!

I have paid for and downloaded Flip4Mac 3.3.8 for my Mac OS El Capitan which, according to the web site should work.

I messaged Craig who asked me to post here.  Not sure why, as I need urgent, direct help.

I get the error "This package is incompatible with this version of OSX and may fail to install.  Installing this package may damage your system, (Nice!) and the installation may fail. (which it did).

I need it to play Videoscribe embedded in PPT urgently tomorrow....please someone help me keep my hair con!  I am seriously frustrated and if it doesn't work by tonight, I want my money back.  I bought the Pro, as I wanted to be sure....

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  • I need to confirm you purchased it through our website and not a third party site?
    The installer looks like this and states that it's 3.3.8?
     
    You are installing in an Admin account?
    You don't have any third party virus checkers or security software installed?

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  • As you can see by this video Flip4Mac 3.3.8 installs without issue on my 2011 15" MBP with 10.11.6 El Capitan. I downloaded the installer today from the Telestream site.

    So please do check your OS and security software and that you are running in an Admin account.

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  • Please make sure you haven't set your security settings to only allows software from the Mac App Store as obviously, you'd be downloading from our site and not the App Store. Telestream's Flip4Mac is an identified developer. Anywhere would work as well but you'd have to be very careful of your download sources.

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  • I was able to download the app, paid for from the location you state above and when I double click the icon, it says "verifying" but doesn't do anything.  I checked my security settings as you stated and still nothing happens.  Can you please help?

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  • Robert Turner The OS may be a factor as Flip4Mac is not compatible with operating systems newer than El Capitan.

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  • CraigS 

    ease refund my money. I checked my OS before purchase and fell in the window but it doesn’t work. Please let me know when I can expect my refund  

     

    Thank you. 

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  • Robert Turner Fill out the following form .

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