Freeze and play (switch pro)

Hi, while playing PRORES files in switch pro player it slightly freeze and play in the entire movie (seems like judder) but i didn't face any issue with the same file in quick time player, can someone please help us to solve the issue.

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  • Have you updated to Switch 4.5.3? 
    Can you give me specifics about file size and which Quicktime ProRes variant as well as system specs?

  • Hi, I am seeing same issue. I am using v4.5.4, ProRes 444 UHD file approx 400gb in size. Seeing a bunch of dropped frames and the freezing/judder mentioned above. I do not see this issue in QT player.


    System Specs:

    Win10 Pro 64bit OS

    128g RAM

    Intel Xeon CPU E5-2690 v4 @2.6ghz (2 processors)

    Playing file from local 8TB RAID and also from NAS with 10g fiber connection (Both ways work on QT)

  • John Stephenson What's the duration of the file? What level RAID?
    How was file created (licensed method vs FFMPEG equivalent)?

  • John Stephenson Include all the above information including what I've just requested and fill out the form and we'll send you a case number.

    Switch Support Form

  • CraigS Issue has been seen with files from 30min to 2hrs in length. Raid 0. Created using Colorfront Transkoder 2018 licensed software.

  • John Stephenson Include that info with the case number we sent you. That's important for us tracking down the issue.

  • CraigS I included all info in the case ticket.

  • John Stephenson Thanks. That's very helpful.

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