Wirecast web display and HTML5

Hi,

I've tried adding a web display shot which point to a web page where the background is a video.

See here: http://www.udiburg.com/rg/

But Wirecast 7.2 shows the video as an image and all the rest of the content below it.

Any way to solve it?

Reply
15replies
    • CraigSmoderator
    • Telestream Desktop Forum Moderator
    • 2 mths ago
    • Reported - view

    Wirecast will show the entire webpage. You'd have to remove the images that overlay it or otherwise link to a clean version.

    Please do update to Wirecast 7.4 which is the current version.

    Reply Like
  • First, thanks for replying so fast!

    So after upgrading it shows the entire web page but the video on the background is not working on Wirecast.

    What if I need all what's in front to stay?

    That's the whole point of video as a background.

    Isn't it?

    Thanks.

    Reply Like
    • CraigSmoderator
    • Telestream Desktop Forum Moderator
    • 2 mths ago
    • Reported - view

    My mistake, I thought you wanted to get rid of the overlay.
    I see the issue is that the video itself is not playing but the overlay countdown is.
    Do you know what format (codec and container) the video is in?

    Please do fill out the form and report the issue. Include the link to the video so our engineers can test and troubleshoot directly. You can tell them that I can confirm only the overlay plays while the background holds on a still image.

    Wirecast Support Form
     

    Reply Like
  • The video is MP4.

    Opened case 00469394.

    Thanks.

    Reply Like
    • CraigSmoderator
    • Telestream Desktop Forum Moderator
    • 2 mths ago
    • Reported - view

    H.264 .mp4 I suspect.

    You're welcome of course. Do post back any interesting response you get from the engineers. 

    As a test, you may want to test with a YouTube URL and see what happens for comparison. Just thinking out loud but I'm wondering if it's an issue related to HTML5 coding and how the WebStream plugin sees it.

    Reply Like
  • YouTube works fine but it's not a background video.

    Reply Like
    • CraigSmoderator
    • Telestream Desktop Forum Moderator
    • 2 mths ago
    • Reported - view

    Udi Burg Thanks for confirming that. That's why I'm guessing there's an HTML5 coding interpretation issue (assuming the site is using HTML5 code).

    Reply Like
  • Hi Craig,

    I've opened a support ticket Case #00469394 for that.

    How can I follow it?

    As I'm still waiting for a solution.

    Thanks.

    Reply Like
    • Ryan Oler
    • Have Mic, will travel.
    • 1 mth ago
    • Reported - view

    Udi Burg Hi Udi, you will need to email them.  There are many posts on here from Craig stating they don't send updates.

    Reply Like
  • Ryan Oler Email to which email address?

    Reply Like
    • Ryan Oler
    • Have Mic, will travel.
    • 1 mth ago
    • Reported - view

    There should have been an email you received when you put in your request/ticket.

    You should be able to email that address, or just send another msg to support.

    Reply Like
  • Thanks, found it.

    Reply Like
    • CraigSmoderator
    • Telestream Desktop Forum Moderator
    • 1 mth ago
    • Reported - view

    Udi Burg Yes, you can respond with the case number and ask for a progress report. Since you reported the issue with 7.2 you should test in 7.5 and see how updates may have impacted it, if any.

    Reply Like
  • CraigS Already tested with 7.4 and no success. Will try with 7.5 as well.

    Reply Like
    • CraigSmoderator
    • Telestream Desktop Forum Moderator
    • 1 mth ago
    • Reported - view

    Udi Burg If the issue is still there in 7.5 that would be good motive to request a progress report given you first reported in 7.2.

    Reply Like
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