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Rendered output color not matching

I’ve been testing capturing through HDMI, and everything seems to be working pretty well except the color rendering.  The color as displayed in screenflow seems to be fine, but when it’s rendered to file or to Vimeo, colors are off pretty dramatically. this only happens when I capture the HDMI feed into screenflow, if I capture it with Quicktime and then place that into screenflow I haven’t had any problems.  

This doesn’t affect the screen capture colors at all. 

I would be great to use ScreenFlow to capture 4k video from a decent camera (have tested it with several Sony cameras), but need to figure out why the color mismatch and if there is a way to prevent it.  On the video am working on one clip capture at the end rendered’s fine, but all the other clips seems to render like the attached file. (left is screenflow, right is rendered file opened in QuickTime)

Catalina 10.15.2, ScreenFlow 9.0.1. Using a BenQ 271 and a NEC 302W display (both high gamut displays).

Thanks for any thoughts.

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    • Martin M
    • Martin_M
    • 1 yr ago
    • Reported - view

    Seeing the red contrasty shift in Prores export from camlink capture — will resort to using quicktime for capture I guess

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Martin M We're working on improving this. It seems different Macs have different results (oddly enough) so list your Mac model and OS version here just in case.

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      • Martin M
      • Martin_M
      • 1 yr ago
      • Reported - view

      CraigS Super, 

      Macbook Pro 13" M1, Big sur 11.2.2

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Martin M thanks for that info.

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      • sheriffderek
      • Evil Design Educator
      • sheriffderek
      • 1 yr ago
      • Reported - view

      Martin M I've been dropping the 'saturation' to 87% and it's pretty close.

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    • CraigS 

      iMac 2019 21.5
      "Big Sur 11.2.3

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Elias Coutinho de Oliveira thanks for that.

      Like
  • Macbook ro 2020 2.3 ghz quad core i7 big sur

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      John Beede Thanks for those details.

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    • sheriffderek
    • Evil Design Educator
    • sheriffderek
    • 1 yr ago
    • Reported - view

    MacBook 2013, Catalina many version

    MacBook 2014, Mojave

    MacBook 2019, Catalina many versions

    iMac 2020, Catalina

    MacBook M1, Big Sur

    (all have the added saturation issue - seemingly equally)

    sony → camlink → 

    Quicktime, quick-cam, Camtasia, after effects, adobe premiere - and everything else I've tried looks as expected.

    Like
    • sheriffderek I don't think the Screeflow team has any of the Apple computers listed. Only ours have this problem.

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      • sheriffderek
      • Evil Design Educator
      • sheriffderek
      • 1 yr ago
      • Reported - view

      Elias Coutinho de Oliveira Yeah. Maybe they got sold some knock-off hackintosh computers - that happen to have the right color settings.

      Like 1
  • I'm a client for a long time... This is really not acceptable. At first I thought this was something that would "just happen". 

    Mine is an iMac Pro with Big Sur 11.2.2. 

    Webcam Logitech Brio 4k.


    Seriously we need an ETA on this. This it not something that we can just wait indefintely. Could you please be transparent about this? 

    Like 1
    • Estêvão Soares 

      We have tried this debate a few times, but without success, Screenflow, software that only works on one operating system, cannot be 100% efficient on the only system.

      I am from Brazil, unfortunately I do not know a legal way to demand action, because just the fact of having to buy other software to be able to have what you paid for in one and you don't have it, I feel cheated and I have been using Screenflow since 2013.

      My currency costs 6 times the dollar value, so imagine that I paid in my currency 6 times more and that is why I can no longer be tolerant of what I see here, more than a year of "We are trying to solve".

      Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view

    We are working on this. Sorry, but I can't give a timeline.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    sheriffderek said:
    sony → camlink → 

     Perhaps it's input device and camera related or at least exacerbated. Not all input devices use the same processing.

    I have looked at a Pengo and IOGear HDMI to USB devices and they both seem different.

    Like
  • Any news or updates. Still Screenflow 9.07 out, no updates since January or did I miss something?

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Frank Werner We're making progress on this and expect it to be fixed in the next major update.

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    • CraigS Does this mean we're going to have to pay for the update in order to get this fixed?

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      John Beede If you have a case number for reporting the issue, when the time comes, contact sales with the case number.

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    • CraigS thank you. I appreciate that. 

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      John Beede 👍

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    • Jan Budke
    • Jan_Budke
    • 1 yr ago
    • Reported - view

    I was hoping for this issue to be fixed in v10

    Unfortunately still no fix for shift of red color in version 10.0 (31818)

    I have the feeling this is taking way too long.

    Quicktime and OBS are working fine (and always have been) for more than a year

    Like 1
  • Now it’s getting extremely customer unfriendly. As there are at least 30-40% of creatives who work with wide gamut monitors… and Most other Software see Camtasia, OBS, etc are having absolutely no problems… 

    How about a comment from the management to this issue!!!!

    Like 1
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Jan Budke Frank Werner 
      Please send details to Simon here

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    • CraigS 

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