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Screenflow 7 hangs on launch. please help!

This is happening about once a week and i use this program regularly for work.  I have had luck in the past clearning the cache file, reinstalling program, clearning .plist but nothing will work anymore.  plus,  i really shouldn't have to be doing any of this for a program i paid for! I currently can't use it because when i launch the program it launches then as soon as i try to use it (i.e. click "new") it hangs.  I'm stuck.  Here is the crash log:

 

Date/Time:       2017-12-03 08:18:04 -0800
OS Version:      Mac OS X 10.13.1 (Build 17B1003)
Architecture:    x86_64h
Report Version:  26

Data Source:     Stackshots

Command:         ScreenFlow
Path:            /Applications/ScreenFlow.app/Contents/MacOS/ScreenFlow
Identifier:      net.telestream.screenflow7
Version:         7.1.1 (29981)
Parent:          launchd [1]
PID:             810

Event:           hang
Duration:        1.10s (process was unresponsive for 19 seconds before sampling)
Steps:           11 (100ms sampling interval)

Hardware model:  MacBookPro11,2
Active cpus:     8

Time Awake Since Boot: 1000s

Fan speed:       2150 rpm

--------------------------------------------------
Timeline format: stacks are sorted chronologically
Use -i and -heavy to re-report with count sorting
--------------------------------------------------

Heaviest stack for the main thread of the target process:
  11  start + 1 (libdyld.dylib + 4421) [0x7fff65016145]
  11  ??? (ScreenFlow + 2280945) [0x10022cdf1]
  11  NSApplicationMain + 804 (AppKit + 22994) [0x7fff3b0149d2]
  11  -[NSApplication run] + 764 (AppKit + 223281) [0x7fff3b045831]
  11  -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 914 (AppKit + 8218138) [0x7fff3b7e561a]
  11  _DPSEventHandledByCarbon + 54 (AppKit + 4218534) [0x7fff3b414ea6]
  11  _NSHandleCarbonMenuEvent + 244 (AppKit + 1752515) [0x7fff3b1badc3]
  11  _HandleMenuSelection2 + 472 (HIToolbox + 586422) [0x7fff3cdb32b6]
  11  MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 559 (HIToolbox + 587126) [0x7fff3cdb3576]
  11  FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 96 (HIToolbox + 584660) [0x7fff3cdb2bd4]
  11  SendMenuItemSelectedEvent + 188 (HIToolbox + 584954) [0x7fff3cdb2cfa]
  11  SendMenuCommandWithContextAndModifiers + 49 (HIToolbox + 585022) [0x7fff3cdb2d3e]
  11  SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 411 (HIToolbox + 417289) [0x7fff3cd89e09]
  11  SendEventToEventTarget + 39 (HIToolbox + 116945) [0x7fff3cd408d1]
  11  SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 374 (HIToolbox + 30157) [0x7fff3cd2b5cd]
  11  DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1541 (HIToolbox + 33412) [0x7fff3cd2c284]
  11  NSSLMMenuEventHandler + 882 (AppKit + 1811874) [0x7fff3b1c95a2]
  11  -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 106 (AppKit + 3095349) [0x7fff3b302b35]
  11  -[NSMenu _internalPerformActionForItemAtIndex:] + 94 (AppKit + 3095813) [0x7fff3b302d05]
  11  -[NSMenu performActionForItemAtIndex:] + 133 (AppKit + 3095962) [0x7fff3b302d9a]
  11  -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114 (AppKit + 2548167) [0x7fff3b27d1c7]
  11  -[NSMenuItem _corePerformAction] + 323 (AppKit + 2548799) [0x7fff3b27d43f]
  11  -[NSApplication(NSResponder) sendAction:to:from:] + 312 (AppKit + 8227450) [0x7fff3b7e7a7a]
  11  ??? (ScreenFlow + 2569422) [0x1002734ce]
  11  ??? (ScreenFlow + 2569287) [0x100273447]
  11  -[NSWindowController window] + 110 (AppKit + 330811) [0x7fff3b05fc3b]
  11  -[NSWindowController _windowDidLoad] + 547 (AppKit + 707924) [0x7fff3b0bbd54]
  11  ??? (ScreenFlow + 2445061) [0x100254f05]
  11  ??? (ScreenFlow + 5147048) [0x1004e89a8]
  11  -[NSDocumentController(NSPrivate) _recentDocumentURLsForKey:] + 250 (AppKit + 5890164) [0x7fff3b5ad074]
  11  -[__NSOperationInternal _waitUntilFinished:] + 896 (Foundation + 958760) [0x7fff3fbad128]
  11  __psynch_cvwait + 10 (libsystem_kernel.dylib + 114302) [0x7fff65165e7e]
 *11  psynch_cvcontinue + 0 (pthread + 38977) [0xffffff7f82a3f841]

 

( i would post entire log but am told by forum software it is too big.)

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 5 yrs ago
    • Reported - view

    Sorry you're experiencing this. We'll probably need the complete log. A screenshot from Activity Monitor can help as well.

    Fill out the form and note that you can send us a hang log. We'll send you a case number and the details on the logs we need.

    We may need details such as other software running in the background.

    ScreenFlow Support Form

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  • 5 yrs agoLast active
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