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Buttons Vanish in Landscape Mode

Hello all. I just downloaded the update to Wirecast Go this morning, and on-screen behavior has changed. The on-screen buttons disappear when in landscape mode. Please see attached images.

The two buttons that remain in this mode (the red square and the crosshairs) do not function. When you touch them, they disappear, and they reappear when you touch the screen again.

Thoughts?

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  • BTW, this is on an iPhone 6S+. Please advise.

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  • Eric T Phone OS is 10.3.3. Thx.

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  • Eric T Sorry about that.
    Perhaps updating to iOS 11.2 will fix that.


    We do list 10.3.x as compatible though.
    Fill out the form and report the issue.

    Wirecast Go Support Form

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  • I was deferring that iOS update for other reasons, but if I proceed with it tonight and it resolves the issue, I'll let you know here. Thx.

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  • Eric T You're welcome of course. Let us know either way. If it works in 11.2 we may need to investigate 10.3.x compatibility. Otherwise it may hardware specific.

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  • CraigS Craig, it looks like the buttons work fine in 11.2. Looks like it’s a 10.3.x thing. Thanks!

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  • Eric T That's great to hear. 
    So I guess it's a potential 10.3.x compatibility issue.

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  • Internal reference # WIREMOB-473

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  • 2 yrs agoLast active
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