No audio out of headphones on Wirecast 6.

I'm on the latest build version 6, just updated today. The monitor audio goes to the Thunderbird Display speaker and ignores the choice in system on Mac OS X 10.11.6. I would have expected there to be a choice of audio out in Wirecast Preferences, but I can't find this anywhere in Wirecast. No solution? It just chooses an output, hoping it's the one you want?

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  • I'm on the latest build version 6, just updated today. The monitor audio goes to the Thunderbird Display speaker and ignores the choice in system on Mac OS X 10.11.6. I would have expected there to be a choice of audio out in Wirecast Preferences, but I can't find this anywhere in Wirecast. No solution? It just chooses an output, hoping it's the one you want?

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  • Moved because thread was Wirecast 7 related.

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  • Randy Resnick Wirecast 6.x follows the OS System Preferences > Sound Output.
    The OS Preferences only allows one output selection so if it's going to the Display Speakers that's where it will be. 

    You might be able to experiment by creating a aggregate output device in Apple's Audio Midi Setup utility.

    Wirecast 8.x has an Audio Interface option in Preferences.

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  • CraigS thanks, but should I hesitate to pay $300+ when the app I paid for already doesn't work properly? I'm confirming that Wirecast does not respect that system setting. Further, in experimenting with the costly upgrade, version 8 has proved buggy. I have submitted the report, but it isn't related to this. I will have to work around this bug, but it's annoying to tell me that if I upgrade, the bug in the version I paid for will no longer be a problem. It should work properly.

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  • Randy Resnick said:
    I'm confirming that Wirecast does not respect that system setting.

    Please explain. Wirecast follows System sound out. If you send output to your Monitor's speakers that's where it'll be. You can't send system sound to two different locations normally. 

     

    In 8 we include the control in Wirecast Preferences and in the Audio Mixer (same control but in two locations).

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  • CraigS said:
    Wirecast 6.x follows the OS System Preferences > Sound Output.
    The OS Preferences only allows one output selection so if it's going to the Display Speakers that's where it will be. 

    You might be able to experiment by creating a aggregate output device in Apple's Audio Midi Setup utility.

    I didn't want two devices, only the correct one that is the current OS setting. I have a correction to my query: Wirecast 6 checks the system setting once when it starts up. That does make a difference, now that I know it. Most of the software  I've used over the years respects the current setting of the system sound or gives a choice in preferences. As for version 8, it looks great, but I can't afford $350 for the difference. I do expect software I've already paid for to work properly, especially at these prices.  I have submitted a report on the Wirecast 8 trial about a problem that requires Wirecast to be force quit, usually a very rare occurence on OS X. The bug is repeatable and hopefully there's enough info in my report to find and fix it. 

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  • Randy Resnick Wirecast 6 works as designed and intended. Development has ended for that series and both support and developed is focused on Wirecast 8 where we added the control in Wirecast Preferences and the Audio Mixer as per user requests.

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  • I get that, Craig, it was designed that way and I've found that we need to set the audio destination before starting Wirecast. 

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  • Randy Resnick Yes and I'd agree some found that inconvenient which is why we eventually added the ability to select the Audio Interface in Wirecast Preferences and the Audio Mixer.

    We've changed our support plan which is included with current version of Wirecast so that both updates and upgrades are free for one year. You continue the plan and you continue to get free upgrades. This way if an important feature you've wanted, gets added, you get it. $99 a year is a lot less than $350.

    Of course you can download the free trial of Wirecast  8.3 to see if it's worth upgrading.

    Wirecast Support Plan
     

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