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Why does screenflow keep crashing?

im running screen flow 6 but lately it just crashes all the time in random. Im running high sierra, any thoughts? 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    You should update to ScreenFlow 6.2.4 for High Sierra compatibility. You'd have to download the update from our site under Previous Versions on top of the page at this link.

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  • CraigS thanks mate, ill try it out and let you know the results, appreciate the response 

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  • CraigS i re-downloaded and i think its wokring well. its asking me to purchase it again however, it says its going to watermark the exports, ive already purchased this and it wants me to now purchase screenflow 7. what should i do? i dont see my serial number in my account anymore

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    DARREL WILSON Did you buy ScreenFlow 6 from the Mac App Store?

    ScreenFlow 6.2.4 from our website is a free download for those who purchased ScreenFlow 6 from our website. The Mac App Store doesn't allow updates once a new version (ScreenFlow 7) is released. Mac App Store purchases don't have a serial number. 

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  • yes i purchased it from the app store. are you saying i have to purchase it again ? :/ 

    to be honest im really in a hurry to buy this product, my enture business is on hold for now, can i purchase the 6, get a lisense and than get a refund for the old screenflow i bought? 

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 4 yrs ago
    • Reported - view

    DARREL WILSON Contact our sales team and they'll give you some options. Follow these instructions and click on the email link and we'll get right back to you.

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  • 4 yrs agoLast active
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