X-Keys hotkeys glitch

I am using an X-Keys24 keypad to operate the on-screen scoreboard and I keep getting a glitch at random times. It happens on both my windows 10 HP laptop and my iMac running High Sierra.

I map x-keys with the only keys we can use to change scores (this is another complaint) = and ]. I use a single = on a button to add 1 point. I use 2 = to add to points. And I use 3 = on the key to add 3 points. I do the same with the ] to add points for the other team.

Most of the time it works as intended, but sometimes the score gets stuck and wont stop glitching until I add another point. I'm attaching a short video to illustrate this.

Has anyone else experienced this type of issue with a hotkeys keypad? All of my other hotkeys (capturing replays, switching shots) work fine.

Thanks for any help.

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  • Do you see this using keyboard shortcuts on the computer keyboard?
    I wonder if there's an intermittent communication or timing issue.

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  • CraigS  It can't be done on the computer's own keyboard because I can only hit 1 = or ] at a time. I don't have any issues when increasing the score by 1 point, but I like being able to add 2 or 3 points without hitting the button 2 or 3 times. 

    Also, i have never experienced this issue when changing the score by 2 or 3 points in the editing area of the scoreboard when it's in Preview.

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  • Ben Cowart Perhaps there's an issue with X-Keys keypad communicating a given keystroke since this is happening on both your HP laptop and iMac.

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  • CraigS That did occur to me and I emailed the x-keys customer support, but they have not responded yet. 

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  • Ben Cowart Do post back when they respond.

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