Screenflow losing assets when copying to a different drive
This has happened several times now. Two different symptoms, one, the asset is just missing. It should be stored in the screenflow package, but the screenshot shows the name of the missing file, and the contents of the packaged screen flow document, and that asset is no longer there. I copied the folder from a small 2 TB portable SSD to internal storage a few months ago, now the asset is missing (and no longer available from the original). So the path screen flow is looking for is the original path, the other assets are correctly located in the new location of the document. the path is correctly referencing the screenflow document, not an external location
Second example, jpegs have been placed in the project, which should be stored in the packaged screen flow document. After copying to another drive, they appear as blank objects in the media section. They still appear in the timeline, but when played the do not show. Screenshot shows the media tab with 11 assets, the screen flow document package only has 6 assets now. This has been moved a couple of times to different media.
Still trying to figure out what is causing this. These have been standard finder copies. This has snagged me several times, as I archive a project over to an external storage drive, and when I pull it back suddenly there are missing assets.This has happened under both MacOS 10.14 and now 10.15
I have dozens of archived projects with assets, now I'm worried that most of them have missing elements.
Edit: I just opened another one one the archive drive, and here the audio track recorded on a Zoom audio record shows up as bing there ... but it's missing from the screenflow document and there is no audio from the track when played.
Wayne Fox said:
It should be stored in the screenflow package,
Are you saving the document as a Package or a Single file? Although you seem to be describing it as Packaged I just need to confirm you're not accidentally storing it as Single File.
Are you on ScreenFlow 9.0.5 and Catalina 10.15.7?
How are you copying the document?
Are the external drives formated HFS+ Journaled?
Are any of them attached using USB2 rather than USB3, USB-C or Thunderbolt?
I'm having the same problem consistently. Using packaged docs exclusively, but I find that when I copy the file from an SSD to the internal HD, or when .zipping the file and uploading it to google drive for the purpose of my VA editing the doc... regularly losing assets.
The other problem I'm finding is that when copying as mentioned above, the new document attempts to reference all the OLD asset locations in the ORIGINAL source location... as if the location never updated when the file was copied.
This makes it impossible to edit docs on more than one computer, not to mention very sketchy to archive projects without expectations of partial or total asset loss.
Jeffrey T. Sooey said:
or when .zipping the file and uploading it to google drive for the purpose of my VA editing the doc... regularly losing assets.
Are you using ScreenFlow 9.0.7? What macOS?
Are you saving directly to Google Drive? That can be an issue.
How are you confirming assets are lost?
Jeffrey T. Sooey said:
the new document attempts to reference all the OLD asset locations in the ORIGINAL source location... as if the location never updated when the file was copied.
How are you confirming this?
Please do answer the other questions I posted to the previous poster. Since it's been 7 months with no response perhaps it was a workflow issue.