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Unable to Reset my ScreenFlow Serial Number

Hi there,

I have just got a new computer because my old computer did not work anymore and I can not activate my ScreenFlow 10 license. To be honest I could not deactivate ScreenFlow because of my broken computer system.

I just bought a new Mac desktop machine and now ScreenFlow is saying me that I exceeded the activation limit.

I can tell you that I have only one Macintosh computer now. 

What I tried to solve this problem:

1. Using the automatic reset tool: to deactivate the old/broken computer:

Unfortunately, the 24/7 deactivation tool did not work properly in my case no matter the fact that I provided the valid invoice number, email address, and serial number.

I got this error message:

 "Sorry, we were unable to locate the license key associated to that email address or order number, please try a different email address or confirm the order number is correct."

2. Then I wrote and sent a message to the official support contact using a webform, however, I have not received any word from them so far.

Please help somebody from Telestream company to solve this issue and let me use ScreenFlow on my new computer.

Thank you!

Looking forward to hearing from you.

Best,
Robert Petras

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    • Robert
    • Online Educator
    • Robertpetras
    • 6 mths ago
    • Reported - view

    Dear  @CraigS Moderator, I could deactivate my ScreenFlow license with my old email address that I used back in the time of version ScreenFlow 6. Yes, I am a paid ScreenFlow 6-10 user. Somehow my latest email address and the order numbers of the upgrades were not registered in your database. Strange thing. Everything seems to work properly now. Thank you!

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      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 6 mths ago
      • Reported - view

      Robert Perhaps the change in email address is throwing the tool. Email DesktopSupport and they can make the changes on the back end to fix it and have it work going forward. Include both your original and current email addresses in the email to support so they can easily cross-reference the two. I just want to make sure we have both email addresses.

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