WIRECAST 13: Screen Capture - Window - NOT working

Hi Community,

I am struggling with an issue that I believe has been noticed when WC13 was still beta.... but unfortunately has not been solved as it seems....?


  • DELL Precision 5540 Laptop
  • WINDOWS 10 PRO (Version 1909)
  • WIRECAST 13 PRO (Version 13.0, 13.01, 13.02)
  • BROWSERS: Chrome, Firefox, Opera, Edge (latest versions)


In Wirecast Version 13, it is not possible to screen capture a browser window anymore!

Firefox and Chrome are greyed out and cannot be selected at all, Edge and Opera can be selected, but the screen capture shows nothing or (in case of Opera) a white rectangle.

When downgrading to lower versions, this still works. I just tested it with WIrecast 9 on the very same PC, changing nothing but the the Wirecast version.


Being able to screencapture a browser window (runnig a flash application) is mission critical for my production setup.

Screencapturing the whole monitor screen and cropping out the area of interest unfortunately does not solve the problem in my case.

Any help or advice is highly appreciated!



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  • Wirecast 13.2 Public Beta fixes many screen capture issues on Windows. Have a look.

      • Chris R
      • Chris_R
      • 1 yr ago
      • Reported - view

      @CraigS  just wanted to quickly report back that the issues mentioned in this thread were not fixed for me with the BETA. hopefully this will be addressed in the next releases...

      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Chris R Another beta will be released shortly. Test in that. If you have a case number I'll see if there's something specific still be worked on.

      • Rory D
      • Rory_D
      • 4 mths ago
      • Reported - view

      CraigS Hi there, has there been any progress with the screen capture function? I am unable to screen capture most windows on my device.

      Wirecast 14.2.0
      Windows 10 Enterprise LTSC. Version 1809
      Processor: Intel Xeon E-2176G CPU @3.70GHz
      Video adaptor: NVIDIA Quadro P2200

  • Rory D said:
    Windows 10 Enterprise LTSC. Version 1809

     You need to update the version of Windows to at least 1903 I believe. 2004 or 20H2 would be best. Windows made changes with which we are compatible.

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  • 4 mths agoLast active
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