1

Mouse Cursor will not be adjustable....

The mouse cursor will not be adjustable in your screen recording.  This is what I see when I open Screenflow 10, even though I have checked and added ScreenFlow to all of the appropriate places under the security and privacy settings.

54replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • CraigS ... Are there issues with mouse cursors being monitored while screen recording (with ScreenFlow), while I am streaming at the same time with OBS?  That may be the issue that I am having.  It seems that when I am using OBS to stream and I'm recording at the same time, I get the notification in screenflow that the mouse cursor will not be adjustable in your screen recording.  

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Brandon Craft regarding OBS so far in my testing:

      OBS Display Capture > Display Cursor throws burned in cursor message.

      Disabling OBS Display Cursor (or deleting Display Capture from all scenes) removes warning.

      Like 1
    • CraigS Super simple fix for screen recording.  I disabled show cursor in OBS and the "burned in cursor message" instantly went away in ScreenFlow.  I prefer ScreenFlow capture input vs. OBS since I'm only streaming through OBS (for a limited live audience) and then reposting later to YouTube (after I edit in SF of course), where the views stack up a little more.  I'm sure my workflow sounds insane, but it works.  Thanks man.  I'll pay another year for Premium Support just because of your response.  Great job Telestream.

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Brandon Craft 👍

      Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Brandon Craft said:
    'm going to investigate further to see if I can disable some settings in OBS to make it work. 

     Was OBS streaming or recording?
    Where there any shots/scenes in OBS using any of its screen capture functions?
    MacOS version?
    Monitors attached?
    Are you getting the "mouse cursor will not be adjustable..." message before recording in ScreenFlow.

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    • CraigS Yes sir!  Been using that ever since I discovered it!

      Like
    • Morgan Williams
    • Animator, educator
    • Morgan_F_Williams
    • 1 yr ago
    • Reported - view

    Hello, I'm late to this discussion, but I'm currently experiencing this issue and it's also causing the "Radar" click effect to not show up which I really need for the software demos I record.
    I'm running Screenflow 10.0.3 on a 2017 iMac Pro, running Big Sur 11.6, and I'm recording from the built-in screen. I've double-checked that all my permissions are set correctly, but I'm still seeing the "mouse cursor will not be adjustable" warning, and as I said, I cannot make the "radar" effect visible.
    I've been using SF since version 6 or 7 or something and never had a problem with this before. I understand that Big Sur permissions may be a bit wonky.
    Any help would be appreciated!

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Morgan Williams Have you tried disconnecting any other monitors and just record the desktop (no other programs running) and can you then adjust the cursor?

      If you can attach a small document to the forum I can download and test on my own 2017 iMac Pro. 

      Like
      • Morgan Williams
      • Animator, educator
      • Morgan_F_Williams
      • 1 yr ago
      • Reported - view

      CraigS Thanks much for the suggestion. Disconnecting my Cintiq did fix the issue. In fact, all I have to do is turn the Cintiq off to fix the issue of recording the built-in monitor with cursor adjustments.

      But that brings up another issue which is that I also often have to record from the Cintiq with those cursor adjustments/radar effect. Is there any way around this issue for external monitors?

      (edit) BTW, I was able to record from the Cintiq with cursor adjustments just a few months ago. But I don't know if that ability was lost when I updated to Big Sur or to Screenflow 10 - I can't remember the sequence exactly of when I updated what and at what point I would have lost that cursor adjustment ability.

      Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Morgan Williams said:
    But that brings up another issue which is that I also often have to record from the Cintiq with those cursor adjustments/radar effect. Is there any way around this issue for external monitors?

     The issue is caused by how macOS interacts with the Cintiq which, unfortunately, prevents the cursor from appearing as separate controllable data. So Apple would have to provide a solution.
     

    Morgan Williams said:
    But I don't know if that ability was lost when I updated to Big Sur or to Screenflow 10

     Big Sur as you'll likely find the issue in ScreenFlow 9.0.7 as well. What we've changed as we now provide the warning when the OS is doing this.

    This is an OS controlled function. Of course, the device driver is a factor in seizing control of the cursor and some device drivers may only do that in some circumstances.

    Like
      • Morgan Williams
      • Animator, educator
      • Morgan_F_Williams
      • 1 yr ago
      • Reported - view

      CraigS Gotcha. Thanks very much for the info, at least I know how to fix the issue with the iMac screen recordings. It's a bummer about the Cintiq, though. I imagine this is so far off of Apple's radar - and affects such a tiny number of users - that a solution is unlikely. But I will maybe try giving Apple a heads up that it's an issue for the small number of us that are recording Cintiq demos with Screenflow.

      I appreciate the quick response. Screenflow has really made my job as an educator much easier over the years. Many thanks.

      Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Morgan Williams said:
    Cintiq, though. I imagine this is so far off of Apple's radar - and affects such a tiny number of users

     We found there are other devices and setups that result in the cursor limitation. That's why we added the warning. We're documenting the variants. DisplayLink also causes this issue for example. Using an iPad with Sidecar as well.

    Like
  • As you're collecting information on this issue, I wanted to make sure my situation was included. I'm on an M1 MacBook Pro that's not plugged into anything at all. No screen mirroring or anything like that either, and I just rebooted. I'm still not able to record the mouse.

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Scott O'Reilly Thanks for those screenshots. That warning shows that something is blocking ScreenFlow from recording.

      Do you have OBS or any other third-party screen recording/screen capture software installed?

      Like
  • It turns out that changing your cursor size in accessibility prevents the cursor from being recorded:

    Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Scott O'Reilly Probably gives OS complete control over the cursor which would conflict with ScreenFlow's control. Is "Shake" the only cursor Accessibility attribute you're using? 

      Like
  • No, it's the cursor size slider that does it. As you can see in the first screenshot, when the slider is all of the way to the left, it doesn't display the "mouse cursor will not be adjustable" message on the top of the ScreenFlow dialog. The second dialog shows how that message shows up as soon as you drag the slider to the right.

    Like
    • Scott O'Reilly That is absolutely correct! My use of a larger cursor size (called "pointer size" on my machine) correlates to whether or not the "mouse cursor will not be adjustable" message appears. Thank you for figuring that out.

      However, while this is an excellent workaround and I'm glad to have it, it doesn't really solve the underlying problem. I was recording and adjusting the cursor just fine before, even though I have always used an enlarged pointer. So why not now? Ideally, Telestream would_fix_ this. Thanks.

      Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view
    Scott O'Reilly said:
    it's the cursor size slider that does it

     Ideally, you'd think that would just be an offset but apparently, the OS prevents further modification (from ScreenFlow) at that point. Thanks for pointing that out.

    Like
  • CraigS

    I'm now having problems with the cursor jumping... Check out the short (2 sec) attached video for an example... you can see the black "pencil" jump as I'm writing the bottom of the red fraction.  This happens multiple times in my screen recording.

      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      Brandon Craft It could be an issue with the program you're recording and its cursor control. You may want to check to see if the mouse does that when you're just recording the empty desktop.

      Like
    • CraigS I will check that out.  I have used this program (Smart Notebook) in conjunction with ScreenFlow for years.  First time I have had this issue... No recent updates to Smart Notebook...

      Like
      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view
      Brandon Craft said:
      No recent updates to Smart Notebook...

       Updates to ScreenFlow?
      No OS updates at all?
      Ideally, you should be on ScreenFlow 10.0.3 and macOS 10.6.
      If either is not current then always update first to see if it fixes the issue.
      And keep in mind OS updates can impact a program so maybe Smart Notebook may need an update if an OS update caused the issue.
      Keep in mind that ScreenFlow gets its cursor position info from the OS and the program controlling the cursor.
      If ScreenFlow itself is having an issue it may not be limited to a specific program which is why I recommend testing the Desktop with no other programs and see how the cursor works.

      Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 11 mths ago
    • Reported - view
    Matt Neuburg said:
    So why not now? Ideally, Telestream would_fix_ this. Thanks.

     This is a macOS issue (Apple's issue). ScreenFlow gets the information about the cursor from the OS.

    Like
    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 11 mths ago
    • Reported - view
    Scott O'Reilly said:
    it doesn't display the "mouse cursor will not be adjustable" message on the top of the ScreenFlow dialog.

     We're finding this isn't reliable on Apple Silicon Macs. The issue itself is still macOS though.

    Like
Like1 Follow
  • 1 Likes
  • 4 mths agoLast active
  • 54Replies
  • 241Views
  • 10 Following