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Fade-In Fails in Last Few Pixel Rows of Canvas (SF10)

MacBook Pro 16" 2019 Intel, Big Sur 11.4, ScreenFlow 10

I have a salmon-coloured background in a section-intro card, with a reddish-brown thin frame around it, right at the edge of the canvas.  A transition causes the frame to fade-in, which it does properly, except for the last few rows of pixels at the bottom of the canvas.  The salmon background shows through right until the scrubber finishes the transition, at which point the thin frame snaps fully into view, covering the canvas right to the bottom.  This issue does not occur at the top or sides of the canvas.

I had first thought I had simply not dragged the bottom bar of the frame down far enough, but dragging it down has no effect on the thin salmon edge peeking through.  This seems to be some sort of limit error.  The transition is not working for the last few pixel rows of the canvas.

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    • CraigSModerator
    • Telestream Desktop Forum Moderator
    • CraigS
    • 1 yr ago
    • Reported - view

    We're working on fixing transition-related issues. 
    Can you post a short video clip example so we can make sure we've got this on the list of issues we're working on?


    If it is we should have this fixed very shortly.
    FLOW-11134

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    • CraigS Here's the clip of the beginning of the video.  Note that the lower border error begins in the nest "Intro 01", continues in the nest "Intro 02", goes away in the non-nested clip "Part 1 Forum", then re-appears briefly in the transition out of "Part 1 Forum" into the screen recording, which does not contain the thin border frame.

      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      JOHN HOWARD Update to ScreenFlow 10.0.2 and do a simple test in a new document. We believe this is fixed.

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    • CraigS I am using 10.0.2, but don't know if I update after I started this tutorial, which I've been working on intermittently.  So I created a new document, and I have the original data copied over in the first nested clips (Intro 01), in Test Nest 1 I removed the blur effect, and in Test Nest 2 I used a copy of the same clip, but created a new "thin border" annotation.  In Test Nest 3 I created a thicker border, didn't use the freeze frame video clip at all, but added a second annotation (blue block) so I could create a nest. I still get the problem in all cases when playing the timeline view, but not when I play in the nest view.  I've included the Screenflow test document file so you can work with the original.

      • CraigSModerator
      • Telestream Desktop Forum Moderator
      • CraigS
      • 1 yr ago
      • Reported - view

      JOHN HOWARD Please attach a small sample document we can test. Unfortunately the above isn't a valid ScreenFlow document (document.screenflow forma).

      Does this occur only in nests? We'd need to know the complete composition of the nests and both to/from in order to replicated this.

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